We welcome your questions and comments. If you or someone you know needs help in a crisis or information about local services, please call our 24-hour Access to Services Line at 1-800-849-6127. If you are hearing impaired, call Relay NC at 711. Our trained professionals are available to take your call at any time, any day of the year.


If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.


Other useful contacts:

  • Business calls and general inquiries: 828-225-2785 (local) or 1-800-893-6246 (toll-free)
  • Customer Services (for help with a question, concern or complaint, or to report a grievance): 1-800-849-6127 (Toll free 24/7) or customer.services@vayahealth.com
  • Vaya Health Confidential Compliance (Fraud and Abuse) 24-hour hotline: 1-866-916-4255 or legalandcompliance@vayahealth.com or submit your concern anonymously via EthicsPoint.
  • Provider questions: 1-866-990-9712 or provider.info@vayahealth.com
  • News media questions: Please visit our Media Center
  • Legal inquiries: All legal inquiries, legal documents, subpoenas, public record requests or any other requests related to legal or compliance issues should be directed to the Office of General Counsel at 828-225-2785, ext. 5280, or legalandcompliance@vayahealth.com, via facsimile at 828-252-9584 or by mail at 200 Ridgefield Court, Suite 206, Asheville, NC 28806.


You may also contact us by phone or fax through our regional offices:

Asheville (administrative headquarters): 828-225-2785; fax: 828-252-9584; 200 Ridgefield Court, Suite 206, Asheville, NC 28806

Lenoir: 828-225-2785; fax: 828-759-2161; 825 Wilkesboro Blvd NE, Lenoir, NC 28645

Boone: 828-225-2785; fax: 828-262-1859; 895 State Farm Road, Boone, NC 28607

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.