Vaya Health is required by law to maintain the privacy of your health information, provide a notice of our privacy practices regarding your health information, and notify affected individuals should a breach of unsecured health information occur. We will always follow the Notice of Privacy Practices (“Notice”) currently in effect, but reserve the right to change the terms of our Notice at any time.

pdf-1   Notice of Privacy Practices 


Website Privacy Policy

Vaya Health respects the privacy of its Internet visitors.

Personal information that can identify you, an Internet visitor, is collected only when voluntarily offered by you. Vaya Health will not purposely distribute your personal data, except as necessary to respond to any inquiry which prompted the submission of the personal information or to respond to a request for public records made under N.C.G.S. Chapter 132.

Non-identifying personal information is collected from all Internet visitors to enable Vaya Health to track the total number of visitors to our site and identify the type of Internet browser and operating system used by the visitor. This information enables us to improve our site and our service continuously for you, the visitor.

Part of the non-identifying personal information Vaya Health collects includes age, gender and interest information that may be available to Google Analytics through cookies stored on your computer. This process is only used to help us understand what our visitors are interested in and where they spend their time on the Vaya Health website. If you would like to opt-out of the Google Analytics process, please use this link for the Google Analytics Opt-out Browser Add-on tool.

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.