How does Vaya Total Care work?

Vaya Total Care is designed to help people with mental health, substance use and intellectual or developmental disabilities (IDD) who may also need medical and social support. Our team of dedicated professionals is proud to serve Vaya Health members age four to 65 who have a complex healthcare needs or who have recently experienced serious changes in their life or in their health.

At Vaya Health, we know that many things can affect your health – from medical conditions or mental health concerns to housing, food and employment needs. That is why our team will work closely with you and your loved ones to identify your goals and focus on real solutions to your healthcare challenges. Improving health means improving our ability to identify your needs and help you find the right supports at the right time. Our care coordinators will listen to you and help you connect with the care you need.

When your behavioral health and medical teams work together, you benefit. This is because better communication among providers means that your team can address the many parts of your life that help shape your health and your recovery journey. People also tell us that they are more satisfied with the care that they receive when they know that their chosen providers are working together to support their healthcare goals. That is why our care coordinators have adopted Vaya Total Care as our way of serving you. We believe that you benefit from providers who understand all of your needs and can work together to match you with the right supports. Our goal is to empower you to take control of your health. We do this by identifying barriers to better health, building your individual and family strengths and providing the tools that you need to navigate the healthcare system successfully.

HOW DOES VTC WORK?

What matters to you is what matters to us. That is why we work closely with you to make sure that your voice is heard and your needs are understood. You will be asked to let us know what goals are most important to you and your family, and, together, we will create the plan that is right for you. Our care coordinators are available to answer your questions and can offer tips and more.

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Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.