What People are Saying

Meet John
In addition to addressing his mental health and intellectual disability concerns, VTC helped John learn to manage his diabetes, a success that became a stepping stone to maintaining his housing and improving his overall health. With an A1C level of 9, John was unable to stabilize his blood sugar despite frequent visits to see his physician. These concerns, coupled with mental health concerns, self-care challenges and an unidentified IDD, also put him at risk for losing his apartment. John’s Vaya Total Care team connected him to specialty evaluations, provided health education and linked him with the right services and supports. Today, he is working part-time and living in his own apartment – all while maintaining an A1C level of 6.3. VTC, John said, made him feel “that someone cared.”

Meet Barbara
Social isolation and frequent EMS calls to address symptoms of anxiety were routine for one woman who rarely left her home except to watch her town change from the back of an ambulance. Barbara, who suffered from life-threatening allergies, grew extremely anxious upon losing her EpiPen®. Barbara’s Vaya Total Care team worked with her physician to restore her prescription, a simple act that offered her tremendous relief. Her team also linked her to a program designed to decrease the use of emergency services and increase community support. Since engaging in these services and with support from her team, Barbara was able to go shopping for the first time in many years.

Meet Sam
A misdiagnosis led to years of unresolved mental health and medical concerns for Sam. After multiple surgeries to address her stomach pain, she found herself still suffering and not knowing where to turn. When a doctor then suggested that her pain had no physical origin, Sam’s discouragement led to increased feelings of depression and anxiety. With help from her Vaya Total Care team, Sam finally connected with specialists who diagnosed and treated her systems properly. She is grateful for the work of her team, stating, “without your help, I don’t know what I would have done.”

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.