Facility-based Crisis Centers & Services

Facility-based crisis centers (FBCs) serve individuals in mental health or substance abuse crises. These centers are a 24-hour non-hospital medical service to provide support and crisis services. Facility-based crisis centers provide community-based treatment alternatives for people who have been involuntarily committed to treatment or who are at risk of harming themselves or others.

Facility-based crisis centers are an important part of the care continuum. They promote personal recovery and help people develop a plan for treatment after leaving the facility.

Vaya Health supports the Balsam Center for Hope and Recovery located at 91 Timberlane Road, Waynesville, NC 28786, the Caldwell C3 Comprehensive Care Center located at 2415 Morganton Boulevard SW, Lenoir, NC 28645, and the Neil Dobbins Center, located at 356 Biltmore Avenue, Asheville, NC 28801 (C3356). Vaya also supports Synergy Recovery, a non-hospital detoxification and crisis stabilization facility located at 118 Peace Street, North Wilkesboro, NC 28659. These facilities are only available for individuals ages 18 and over.

For children and adolescents, the Caiyalynn Burrell Child Crisis Center at 277 Biltmore Avenue, Asheville, NC 28801 is a planned 16-bed facility-based crisis and detox program. The center provides an alternative to hospitalization for eligible children experiencing a mental health, substance use or intellectual or developmental disability crisis.

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.