Facility-based Crisis Centers & Services

Facility-based crisis centers (FBCs) serve individuals in mental health or substance abuse crises.  These centers are a 24-hour non-hospital medical service to provide support and crisis services. Facility-based crisis centers provide community-based treatment alternatives for people who have been involuntarily committed to treatment or who are at risk of harming themselves or others.

Facility-based crisis centers are an important part of the care continuum. They promote personal recovery and help people develop a plan for treatment after leaving the facility.

Vaya Health supports the Balsam Center for Hope and Recovery located at 91 Timberlane Road, Waynesville, NC 28786 and the Neil Dobbins Center, currently located at 277 Biltmore Avenue, Asheville, NC 28801 (moving to C3356 in early 2017). Vaya also supports Synergy Recovery, a non-hospital detoxification and crisis stabilization facility located at 118 Peace Street, North Wilkesboro, NC 28659. These facilities are only available for individuals ages 18 and over.

We are working with our community partners to develop a new facility-based crisis center in Caldwell County, as well as a new facility-based crisis center for children at the current Neil Dobbins Center in Buncombe County.

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.