Programs and Initiatives

We know that by working with others, we can make a much greater impact in our communities than we ever could on our own. We regularly partner with local government agencies, healthcare professionals, schools and colleges, nonprofits and other groups to achieve common goals. This list summarizes some of our current programs and initiatives in a variety of areas, including crisis care, programs that benefit children and their families, specialized programs for other target populations and workforce development for healthcare professionals.

Key Initiatives

Reinvest 2016

Reinvest 2016 is an organization-wide collection of initiatives, programs and activities that will reinvest more than $10 million in Medicaid savings back into services and supports in its first year alone. Major components include new or expanded crisis centers, integrated care activities, naloxone distribution, recovery housing and more. Reinvest 2016 includes measures to increase support to providers and build a stronger continuum of care now and in years to come.


Crisis Care

C3356 Comprehensive Care Center

C3356 Comprehensive Care Center officially opened in April 2016 in Asheville. The product of an expansive community partnership, C3356 includes 24/7 behavioral health urgent care, walk-in outpatient services, a peer living room, a free pharmacy, retail pharmacy and more. A 16-bed crisis unit will open soon, and the provider’s previous location will serve as a child crisis center.

Comprehensive Care Center

N.C. DHHS Secretary Rick Brajer joins local dignitaries to officially open C3356.

CaldwellC3 Comprehensive Care Center

Vaya Health and community partners broke ground on CaldwellC3 Comprehensive Care Center in April 2016 in Lenoir. The center opened in April 2017 and offers 24/7 behavioral health urgent care, outpatient treatment and a 12-bed crisis unit.


Vaya Health and community partners break ground on Caldwell C3 in April 2016.

Balsam Center Facility-Based Crisis

We’re working to expand the existing center from 12 to 16 beds and to develop an enhanced involuntary commitment drop-off site.

Crisis Emergency Department Initiative (CEDI)

This initiative develops quality behavioral health services as alternatives to using an emergency department, saving time and increasing the quality of care for people in crisis.

Caring for Children

Juvenile Justice Services Continuum

This partnership with chief court counselors, providers and other stakeholders coordinates behavioral health services for children and adolescents involved in the juvenile justice system. Working together, program partners support both court-involved youths and their families in making positive life changes over the long term.



Intercept, a partnership with local departments of Social Services (DSS) in our westernmost counties, streamlines processes and improves results for families and children involved with DSS.


High-Fidelity Wraparound Pilot

Buncombe and Henderson counties are trial sites for this pilot, launched in 2016, to provide specialized services to certain families and children who are involved with DSS.

Western Region Early Intervention Initiative

This initiative brings together schools, juvenile justice officials, social services workers and behavioral health agencies in our seven westernmost counties to enable them to reduce truancy and improve access to treatment.


“Bringing Children Home” PRTF Initiative

The “Bringing Children Home” initiative aims to reduce the number of children who live in psychiatric residential treatment facilities (PRTFs) and increase the number of children receiving treatment in their local communities.

Target Populations

Naloxone Initiative

We donated more than 2,600 opioid overdose reversal kits with NARCAN® nasal spray to partners at the N.C. Harm Reduction Coalition. These kits have already reversed at least 100 overdoses, and we’ve supplied multiple law enforcement agencies with naloxone.


Transitions to Community Living

The Transitions to Community Living Initiative (TCLI), supported by court rulings and a legal settlement involving North Carolina, supports people with mental illness who choose to move out of an institution and into the community.


Veterans Care Initiative

This initiative provides outpatient care for veterans who are not eligible for military benefits. The first year involves veterans and families in six counties.

Carolina HealthTEC Live

We were lead sponsor of the May 2016 Carolina HealthTEC Live expo and conference in Asheville, which showcased new healthcare technologies and featured nationally known speakers.

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Substance Use Recovery Housing

We’re planning to develop or expand housing for individuals in recovery who lack stable housing.


Project Access

A partnership with the Western Carolina Medical Society, this project provides behavioral health and I/DD services referrals from physicians who work with uninsured patients.

Workforce Development

Direct-Care Workforce Development Initiatives

Along with Cardinal Innovations Healthcare and Trillium Health Resources, we’re providing top training resources to providers via DirectCourse, published by Elsevier. The online training is designed for direct support professionals serving people with disabilities.

Informed Decision Making

To support providers of Innovations services in meeting direct support competencies, we’ve partnered with the National Alliance of Direct Support Professionals (NADSP) to offer Supporting Informed Decision Making: A Train-the-Trainer Curriculum. Participating agencies receive an annual membership in the NADSP.


Peer Support Specialist Training

Using our own curriculum, we’re training many of the region’s future peer support specialists. Participants are individuals in long-term behavioral health recovery who learn to use their experiences to help others.

Community Trainings

Our trained specialists travel throughout western North Carolina to offer useful, specialized educational programs that have been proven to work. Classes are open to the public.

Community Resiliency Model

Community Resiliency Model (CRM) helps participants understand how stress affects us all and teaches skills to restore wellbeing. Participants learn skills to boost their resiliency and reset the natural balance of the nervous system.


Crisis Intervention Team

Crisis Intervention Team (CIT) teaches law enforcement officers and first responders the skills to respond more effectively to individuals in a behavioral health crisis or with an intellectual/developmental disability. CIT aims to increase safety for both officers and people in crisis and reduce arrests.


Darkness to Light: Stewards of Children

Darkness to Light teaches adults, especially those who work with children, how to prevent, recognize and react responsibly to child sexual abuse.


Mental Health First Aid

Mental Health First Aid (MHFA) teaches participants to help individuals experiencing a behavioral health crisis, or those developing a mental health or substance use problem, using a five-step action plan. Participants also learn about local behavioral health resources.

Person-Centered Thinking

Person-Centered Thinking teaches professionals the fundamentals of person-centeredness, including practical skill sets, activities and real-world applications. Participants learn to use these lessons in their families and communities, their work with clients and within their own organizations.


System of Care: Child and Family Team I and II

System of Care (SOC): Child and Family Team I and II gives parents, caregivers and professionals an overview of Child and Family Team meetings from the family’s perspective and teaches strategies and facilitation skills to support children, youth and families.


Wellness Recovery Action Plan

Wellness Recovery Action Plan (WRAP) teaches participants, including people in recovery from mental illness or addiction, to enhance their overall wellness and learn skills and strategies to help them reach their full potential. WRAP is open to anyone who wants to decrease troubling feelings or behaviors and achieve life goals.


Youth Mental Health First Aid

Youth Mental Health First Aid (Youth MHFA) teaches participants how to help adolescents who are in crisis or developing a behavioral health concern. This training is particularly applicable for adults who work with adolescents, such as teachers, coaches or youth pastors.

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.