Supported Employment

Our employment specialists work with employment service providers to make sure you have access to the best employment opportunities possible. If paid employment positions are not successful, we work directly with you or your loved one to find a solution. Our employment specialists also work with housing and other non-medical support services to enable greater community inclusion and ensure total personal care.

Supported Employment page

Transition to Community Living Initiative

The Transition to Community Living Initiative (TCLI) gives people with serious mental illness the opportunity to lead rewarding lives in their communities, rather than in a facility.

TCLI empowers healthcare professionals and community partners to offer services and support that allow individuals to live in their own homes, and work and share their unique skills with family members, friends and communities.

HOUSING: TCLI helps individuals find and maintain housing in their name. This includes providing support with rental assistance, inspections and other home essentials, as well as teaching participants the everyday skills they need to thrive as a neighbor and tenant.

EMPLOYMENT: TCLI turns employment dreams into reality. Through supported employment, participants first develop their personal skills and interests. These skills are then applied in a competitive workplace environment where individuals can continue to learn and grow.

TREATMENT: TCLI participants receive professional treatment and crisis support as needed to maintain independence and facilitate recovery.

INTEGRATION: TCLI successfully integrates participants into their communities by helping them develop positive, supportive and long-lasting relationships.

Our In-reach Specialists understand your needs, hopes and desires. Each of our In-reach Specialists are trained professionals with personal experience recovering from mental illness and/or alcohol or substance abuse. In-reach Specialists conduct in-depth, person-centered interviews with potential TCLI participants to explore what health and lifestyle goals are important to the individual. In-reach Specialists then work with the participant to create a detailed vision for their community transition.

Our Transition Coordinators work with participants and their transition team. Transition Teams include healthcare professionals, employment specialists, landlords, tenancy support workers, friends, family members, and other people important to the participant. These teams manage transition logistics as well as provide long-term oversight and support of the participant’s community integration.

Eastern Band of Cherokee Indians (EBCI)

Located in Cherokee, North Carolina, the Eastern Band of Cherokee Indians are a sovereign nation based within North Carolina’s Qualla Boundary (sometimes called the Cherokee Indian Reservation).

Members of the ECBI who receive Medicaid and/or live in one of our 23 counties have full access to service managed by Vaya Health.

EBCI tribal members may also access EBCI Public Health and Human Services. To learn more, you can access the website here:


Veterans Services

Vaya Health is committed to assisting our service members and veterans with behavioral health needs. In 2016, we announced a new initiative, in conjunction with the N.C. Department of Military and Veterans Affairs, to serve veterans who may otherwise “fall through the cracks” of the existing healthcare system.

In its first year, the program will deliver mental health and addiction treatment services to military-connected families in six counties with high veteran populations – Buncombe, Caldwell, Jackson, Macon, Watauga and Wilkes. The initiative serves veterans who may be ineligible for military insurance benefits due to “other than honorable” or “dishonorable” discharges related to Posttraumatic Stress Disorder (PTSD) and Traumatic Brain Injury.

The initiative also includes training veteran service officers in the Mental Health First Aid program. We plan to make this initiative a permanent program. Additionally, we’re working to provide housing assistance to low-income veterans and “Housing First” training to federal Veterans Affairs staff to promote effective strategies to tackle homelessness.

We’re also part of Buncombe County’s Veterans Affairs Coordinated Assessment Meeting. Participants assist homeless veterans in finding appropriate housing and supports. In 2016, we also took part in North Carolina’s Rapid Results Veteran Boot Camp, which will allow us to further enhance services and programs for veterans. We look forward to partnering with other agencies to tackle issues related to veterans’ care and homelessness.

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.