Vaya Health uses AlphaMCS software for service authorization, claims processing and provider profiles. All network providers must submit service authorization requests and claims through AlphaMCS. The AlphaMCS system requires a secure login for each individual system user. Sharing logins is not allowed.


Please complete the AlphaMCS Login Request Form to request a login to the AlphaMCS system. Our Service Desk staff will contact you if additional information is needed.


Mediware, the developer of AlphaMCS, has created an online portal with training guides and webinars. Learn more via the AlphaCMS Portal University. If you are experiencing technical difficulties with AlphaMCS, please contact the Vaya Service Desk at 828-225-2785, ext. 1500.


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Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.