Provider Manual

Our Provider Operations Manual includes detailed information and technical assistance for Vaya Health contracted providers. The Manual covers all aspects and requirements of network participation.

The Manual and all requirements outlined within it are a binding part of every provider contract with Vaya Health.  We encourage all providers to read it carefully, as well as ensure all employees and contractors are familiar with the requirements.

pdf-1Vaya Health Provider Operations Manual V2.1 Effective November 19, 2018

pdf-1Vaya Health Provider Operations Manual V.2 Effective July 1, 2018

Archive

pdf-1 Vaya Health Provider Operations Manual V.1 Effective July 1, 2017

pdf-1 Smoky Mountain Center Provider Operations Manual V.3 Effective November 1, 2014

pdf-1 Smoky Mountain Center Provider Operations Manual V.2 Effective September 1, 2013

pdf-1 Smoky Mountain Center Provider Operations Manual V1 Effective July 1, 2012

pdf-1 Western Highlands Network Provider Operations Manual Effective January 3, 2012

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.