Contact Us

Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis or information about local services. Our trained professionals are available to take your call at any time, any day of the year. 

If you are hearing impaired, call Relay NC at 711.

If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.

If you’d like to get help in person, visit one of our Walk-In Centers.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003

Member and Recipient Services

For help with a question, concern or complaint, or to report a grievance

Phone:
1-800-962-9003 (Mon.-Sat, 7a.m.- 6p.m.) (TTY 711)

Email:
member.services@vayahealth.com

Provider Questions

Phone:
1-866-990 9712

Email:
provider.info@vayahealth.com

News Media Questions

Please visit our Media Center

Business Calls and General Inquiries

Phone:
828-225-2785 (local)

1-800-893-6246 (toll-free)

Vaya Health Confidential Compliance

Fraud and Abuse

Phone:
1-866-916-4255 (toll-free 24/7)

Email: legalandcompliance@vayahealth.com

Submit your concern anonymously via EthicsPoint.

Legal inquiries (Office of General Counsel)

All legal inquiries, legal documents, subpoenas, public record requests, or any other requests related to legal or compliance issues

Phone:
828-225-2785, ext. 5280

Email: legalandcompliance@vayahealth.com

Facsimile:
828-252-9584

Mailing Address:
200 Ridgefield Court,
Asheville, NC 28806