Electronic Visit Verification

Electronic Visit Verification (EVV) is a technology that allows caregivers to gather information about the time, dates, and specific services members receive in their homes. North Carolina is required to use EVV for certain home and community-based services, including NC Innovations and TBI Waivers.

To learn more, visit the NC Department of Health and Human Services’ EVV webpage or view these frequently asked questions on electronic visit verification from NC Medicaid.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Behavioral Health Crisis Line at
1-800-849-6127.

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