{"id":22803,"date":"2022-05-06T15:37:41","date_gmt":"2022-05-06T19:37:41","guid":{"rendered":"\/?page_id=22803"},"modified":"2025-12-15T16:33:27","modified_gmt":"2025-12-15T21:33:27","slug":"member-handbook","status":"publish","type":"page","link":"https:\/\/www.vayahealth.com\/es\/health-plans\/nc-medicaid-direct\/member-handbook\/","title":{"rendered":"NC Medicaid Direct Manual del miembro"},"content":{"rendered":"\n<div>\n<div>\n<p>Our NC Medicaid Direct Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy.<\/p>\n<\/div>\n\n\n<div class=\"gb-container gb-container-894f8e30\">\n<div class=\"gb-button-wrapper gb-button-wrapper-373b3e9f\">\n\n<a class=\"gb-button gb-button-cdb5a565 gb-button-text\" href=\"\/resources\/vaya-md-member-handbook\/\" target=\"_blank\" rel=\"noopener noreferrer\">Member Handbook [English] <\/a>\n\n\n\n<a class=\"gb-button gb-button-eea9b6f0 gb-button-text\" href=\"\/resources\/vaya-md-member-handbook-spanish\/\" target=\"_blank\" rel=\"noopener noreferrer\">Member Handbook [Espa\u00f1ol] <\/a>\n\n<\/div>\n<\/div>\n\n\n<div>\n<h5 class=\"gb-text\"><strong>Use this handbook to learn more about:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your benefits&nbsp;&nbsp;<\/li>\n\n\n\n<li>How to get care&nbsp;&nbsp;<\/li>\n\n\n\n<li>How to file an appeal or grievance<\/li>\n\n\n\n<li>Your rights and responsibilities&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>To request a printed copy, call our Member and Recipient Service Line at <a href=\"tel:18009629003\" target=\"_blank\" rel=\"noopener\" title=\"\">1-800-962-9003<\/a> (TTY 711) 7 a.m. to 6 p.m., Monday \u2013 Saturday. Call this number if you have questions about the handbook, to request a copy in another language, or to get a copy in large-print or another alternate format.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our NC Medicaid Direct Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy. 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