{"id":51634,"date":"2025-06-03T00:45:25","date_gmt":"2025-06-03T04:45:25","guid":{"rendered":"https:\/\/vayahealthstg.wpengine.com\/?page_id=50920"},"modified":"2026-02-05T16:24:10","modified_gmt":"2026-02-05T21:24:10","slug":"vaya-total-care","status":"publish","type":"page","link":"https:\/\/www.vayahealth.com\/es\/health-plans\/vaya-total-care\/","title":{"rendered":"Vaya Total Care"},"content":{"rendered":"\n<div class=\"gb-element-ebcf4238\">\n<div class=\"gb-element-4d68b34e\">\n<h1 class=\"wp-block-heading\">Vaya Total Care<\/h1>\n\n\n\n<p>Vaya Total Care is a Behavioral Health and Intellectual\/Developmental Disabilities (I\/DD) Tailored Plan for Medicaid members. It focuses on whole-person care.<\/p>\n\n\n\n<p>A Tailored Plan is a type of managed care health plan. For people with Medicaid, it includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Physical health care<\/li>\n\n\n\n<li>Pharmacy benefits<\/li>\n\n\n\n<li>Behavioral health services<\/li>\n\n\n\n<li>I\/DD services<\/li>\n\n\n\n<li>Traumatic brain injury (TBI) services<\/li>\n\n\n\n<li>Care management<\/li>\n<\/ul>\n\n\n\n<div class=\"gb-element-f2364f3d\">\n<div>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button vaya-button-main\"><a class=\"wp-block-button__link has-white-color has-vaya-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/health-plans\/vaya-total-care\/member-handbook\/\">Member handbook<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-36570f39\">\n<span class=\"gb-text-36f2ba5f\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\">\n<path d=\"M7.00015 3.85714V12L14.0001 0L7.00015 3.85714Z\" fill=\"#005B93\"><\/path>\n<path d=\"M7.00012 3.85714V12L-7.62939e-06 0L7.00012 3.85714Z\" fill=\"#005B93\"><\/path>\n<\/svg><\/span><span class=\"gb-text\"><a href=\"#IDD\" title=\"\">I\/DD Services<\/a><\/span><\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text-69af3736\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\">\n<path d=\"M7.00015 3.85714V12L14.0001 0L7.00015 3.85714Z\" fill=\"#005B93\"><\/path>\n<path d=\"M7.00012 3.85714V12L-7.62939e-06 0L7.00012 3.85714Z\" fill=\"#005B93\"><\/path>\n<\/svg><\/span><span class=\"gb-text\"><a href=\"#Perks\" title=\"\">Programs and Perks<\/a><\/span><\/span>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-0ba70623\">\n<div class=\"gb-element-2e7627ad\">\n<h2 class=\"wp-block-heading\">Am I eligible for Vaya Total Care?<\/h2>\n\n\n\n<p>You may qualify for Vaya Total Care if you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have NC Medicaid or <a href=\"https:\/\/medicaid.ncdhhs.gov\/eligibility\" target=\"_blank\" rel=\"noreferrer noopener\">are eligible for NC Medicaid<\/a>&nbsp;<\/li>\n\n\n\n<li>Live in one of the <a href=\"#vtccounties\" title=\"\">32 counties that Vaya serves<\/a>&nbsp;<\/li>\n\n\n\n<li>Need services for a serious mental health condition, severe substance use disorder, I\/DD, and\/or TBI&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>To enroll in Vaya Total Care<\/strong>, first <a href=\"https:\/\/medicaid.ncdhhs.gov\/apply\" target=\"_blank\" rel=\"noreferrer noopener\">apply for NC Medicaid<\/a>. If you already have NC Medicaid, skip this step.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Apply for Medicaid in one of these ways:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apply online at\u202f<a href=\"https:\/\/healthcare.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare.gov<\/a> or at\u202f<a href=\"https:\/\/epass.nc.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">ePass<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call or visit your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local Department of Social Services (DSS) office<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fill out a <a href=\"https:\/\/medicaid.ncdhhs.gov\/apply\" target=\"_blank\" rel=\"noopener\" title=\"\">paper application<\/a> and send it by mail, fax, or drop it off at your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local DSS<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>To choose a health plan or primary care provider,<\/strong> call the NC Enrollment Broker at <a href=\"tel:1-833-870-5500\" title=\"\">1-833-870-5500<\/a> (TTY: 711), 7 a.m. to 6 p.m., Monday \u2013 Saturday.&nbsp;<\/p>\n\n\n\n<p>If you have questions about Medicaid eligibility, contact your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local DSS office<\/a>.&nbsp;<\/p>\n\n\n\n<div class=\"gb-element-63b8757c\">\n<div class=\"gb-element-fae8f62b\">\n<div>\n<h2 class=\"gb-text\">How to get care<\/h2>\n\n\n\n<p>Your care starts by finding your primary care provider (PCP). This could be a doctor, nurse practitioner, or physician assistant who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cares for your health<\/li>\n\n\n\n<li>Coordinates your needs<\/li>\n\n\n\n<li>Helps you get referrals for specialized services if you need them<\/li>\n<\/ul>\n\n\n\n<p>You can choose your PCP. If you did not pick a PCP before enrolling in Vaya Total Care, we will choose one for you and consider your previous health care providers. Your PCP\u2019s name and contact information are on your Medicaid ID card. <br><br><a href=\"\/get-help\/provider-search\/\" title=\"\">Find your provider<\/a><\/p>\n\n\n\n<p><a href=\"\/resources\/pcp-change-request-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Change your primary care provider<\/a><br><br>For help getting care, you can also call our Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\" title=\"\">1-800-962-9003<\/a>, 7 a.m. to 6 p.m., Monday \u2013 Saturday.<\/p>\n<\/div>\n\n\n\n<div>\n<img decoding=\"async\" class=\"gb-media-19ddb2d3\" alt=\"Man with glasses and scarf leaning against a concrete wall. \" src=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/man-with-glasses-leaning-on-wall.png\" title=\"man-with-glasses-leaning-on-wall\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-bf1d87f9\">\n<div>\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e6b35942600a5497d05ece6fdcb7d1ed\">If you need help with a mental health or substance use crisis, call our Behavioral Health Crisis Line at <a href=\"tel:1-800-849-6127\" title=\"\">1-800-849-6127<\/a>. This line is available 24 hours a day, seven days a week.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-38d3ad6f\">\n<div class=\"gb-element-f918d6ed\">\n<h2 class=\"wp-block-heading\">Physical Health and Wellness services<\/h2>\n\n\n\n<p>Vaya Total Care covers doctor visits, hospital stays, and emergency services for adults and children. We can also help with medicine, special equipment, and wellness programs. From check-ups to big health issues, we&#8217;re here to support you.<\/p>\n\n\n\n<p><a href=\"\/health-plans\/vaya-total-care\/member-handbook\/\" title=\"\">All available services are listed in the Vaya Tailored Plan Member Handbook<\/a>.&nbsp;<\/p>\n\n\n<div class=\"gb-container gb-container-2083ae2e accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-35c87d21\">\n<div class=\"gb-grid-column gb-grid-column-1a13d246\"><div class=\"gb-container gb-container-1a13d246\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-1yqspL\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-1yqspL\" aria-expanded=\"false\" aria-controls=\"collapse-acc-1yqspL\">Doctor Visits and Check-ups<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-1yqspL\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-1yqspL\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya Total Care helps keep you healthy with regular check-ups and care. These services help find health problems early and keep you feeling your best.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Regular care include<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Office visits with your PCP, including check-ups, routine labs, and tests<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Referrals to specialists<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Vision\/hearing exams<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Well-baby care<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Well-child<\/span> <span data-contrast=\"auto\">care<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Immunizations (shots) for children and adults\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) services for members under age 21\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Help with quitting tobacco<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-79133db2\"><div class=\"gb-container gb-container-79133db2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z18z6zn\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z18z6zn\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z18z6zn\">Emergency Care<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z18z6zn\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z18z6zn\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya Total Care always covers emergencies. You do<\/span> <span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">t need approval from Vaya or your doctor to get emergency care.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">An emergency is when you need help right away to save your life or stop serious harm. Some examples are:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Heart attack or bad chest pain<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Bleeding that won&#8217;t stop or a bad burn<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Broken bones<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Trouble breathing or passing out<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Feeling like you might hurt yourself or others<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Pregnancy problems like pain, bleeding, fever, or throwing up<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Taking too many drugs<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You might need care in the emergency department, a hospital room, or somewhere else. There are different services that can help.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><b><span data-contrast=\"auto\">In a medical emergency, always call 911 or go to the nearest emergency department.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-aa86e055\"><div class=\"gb-container gb-container-aa86e055\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-1bcQEW\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-1bcQEW\" aria-expanded=\"false\" aria-controls=\"collapse-acc-1bcQEW\">Family Services and Reproductive Health<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-1bcQEW\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-1bcQEW\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You can go to any doctor or clinic that takes Medicaid and offers family planning, maternity care, and reproductive health services. You can also visit one of our <\/span><span data-contrast=\"auto\">in-<\/span><span data-contrast=\"auto\">network providers.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><strong>\u00a0Services for your reproductive health include:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"36\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Screenings for cancer and other related conditions<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"36\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Testing, treating, and counseling for HIV and sexually transmitted infection<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\"> (STI<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u00a0Family planning services include:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"37\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Preparing for pregnancy\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"37\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Preventing pregnancy<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u00a0Maternity care services support you through your pregnancy. These services include:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Care before, during, and after your baby is born<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Classes to help you prepare for your baby<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Hospital care when you have your baby<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">A visit at home to check on you and your baby after you leave the hospital<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Care management services to help if you need<\/span><span data-contrast=\"auto\"> special care during pregnancy or after delivery<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Get more information about supporting children and families <\/span><span data-contrast=\"auto\">is <\/span><span data-contrast=\"auto\">on our <\/span><a href=\"https:\/\/www.vayahealth.com\/benefits-services\/improve-your-wellness\/child-family-wellness\/\"><span data-contrast=\"none\">Child and Family Wellness<\/span><\/a><span data-contrast=\"auto\"> webpage.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-78cd31c2\"><div class=\"gb-container gb-container-78cd31c2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZfOJzy\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZfOJzy\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZfOJzy\">Home Health Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZfOJzy\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZfOJzy\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Home health services are delivered outside a hospital or a nursing home. They help people get the care and equipment they need to complete daily activities at home.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-84877ab2\"><div class=\"gb-container gb-container-84877ab2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-fjlz7\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-fjlz7\" aria-expanded=\"false\" aria-controls=\"collapse-acc-fjlz7\">Hospice Care<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-fjlz7\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-fjlz7\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">These are special services for patients and their families during the final stages of terminal illness and after death. Hospice services include care that supports terminally ill individuals and their families or caregivers. Hospice care will be arranged by Vaya if medically necessary.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-93796226\"><div class=\"gb-container gb-container-93796226\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Zc2z7v\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Zc2z7v\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Zc2z7v\">Hospital Care<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Zc2z7v\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Zc2z7v\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Sometimes you may need care at the hospital. Hospital care services cover:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Staying in the hospital when you&#8217;re sick (inpatient care)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Getting care at the hospital without staying overnight (outpatient care)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tests to help doctors understand your health issues<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-8ed93a1a\"><div class=\"gb-container gb-container-8ed93a1a\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZdMtja\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZdMtja\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZdMtja\">Long-term Services and Supports<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZdMtja\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZdMtja\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">If you have a certain health condition or disability, you may need help with day-to-day activities like eating, bathing, or doing household chores. Long-term Services and Supports includes things like home health and personal care services.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-ccf2c646\"><div class=\"gb-container gb-container-ccf2c646\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-sIkJu\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-sIkJu\" aria-expanded=\"false\" aria-controls=\"collapse-acc-sIkJu\">Nursing Home Services\u00a0<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-sIkJu\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-sIkJu\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">There are providers in our network that can help with care at a facility. There are two types of nursing home services:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Short-term or rehabilitation stays\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Long-term care<\/span><span data-contrast=\"auto\"> (<\/span><span data-contrast=\"auto\">first<\/span><span data-contrast=\"auto\"> 90 days)<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-bc3e3be2\"><div class=\"gb-container gb-container-bc3e3be2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1YGSp5\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1YGSp5\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1YGSp5\">Pharmacy<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1YGSp5\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1YGSp5\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">We work with many pharmacies to make getting your medications easy. To find a covered local pharmacy, visit our <\/span><a href=\"\/get-help\/provider-search\/\"><span data-contrast=\"none\">Find a Provider<\/span><\/a><span data-contrast=\"auto\"> webpage and click \u201cFind a Pharmacy.\u201d<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-3a74d1aa\"><div class=\"gb-container gb-container-3a74d1aa\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1aIvhf\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1aIvhf\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1aIvhf\">Specialty Care<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1aIvhf\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1aIvhf\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">If you need specialized care, your PCP can refer you to a specialist. A specialist is a doctor who is trained and practices in a specific area of medicine.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-6e48f0d4\"><div class=\"gb-container gb-container-6e48f0d4\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1hGkBx\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1hGkBx\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1hGkBx\">Vision Care<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1hGkBx\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1hGkBx\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vision care services are provided by ophthalmologists, optometrists, and sometimes an optician. These services help with regular eye care and getting glasses or contact lenses.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-7ccf8eb6\"><div class=\"gb-container gb-container-7ccf8eb6\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-216TtA\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-216TtA\" aria-expanded=\"false\" aria-controls=\"collapse-acc-216TtA\">Other Covered Services\u00a0<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-216TtA\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-216TtA\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Special equipment and services may also be available. This could include hearing aids, dental care, telehealth, and care from clinics near you.<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-f9a55d58\">\n<div class=\"gb-element-54952b67\">\n<div class=\"gb-element-4366df07\">\n<div class=\"gb-element-2f9eca9d\">\n<img decoding=\"async\" class=\"gb-media-f2d63c6c\" alt=\"Girl with red hair and blue dress smiling with a blue brick wall behind her. \" src=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/girl-red-hair-smiling.png\" title=\"girl-red-hair-smiling\"\/>\n<\/div>\n\n\n\n<div class=\"gb-element-c4e0f245\">\n<h2 class=\"gb-text gb-text-fe71fd4c\">Behavioral Health services<\/h2>\n\n\n\n<p>Behavioral health care includes treatment for mental health and substance use disorders. Vaya Total Care covers these services to support well-being and recovery for youth and adults.<\/p>\n\n\n<div class=\"gb-container gb-container-c10544be accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-44004232\">\n<div class=\"gb-grid-column gb-grid-column-1402f38e\"><div class=\"gb-container gb-container-1402f38e\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1gEJ6E\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1gEJ6E\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1gEJ6E\">Mental Health Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1gEJ6E\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1gEJ6E\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Mental health services support your emotional, psychological, and social well-being. Services and supports are designed for different ages and may be in different places \u2013 in your home, community, or a facility.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our goal is to support you on your journey, no matter the path you choose. From ongoing care to crisis services, your care team works with you to make a plan that supports you and your goals.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/mental-health\/\"><span style=\"color: #005b93;\">Learn more about mental health<\/span><\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-1a9dbe8a\"><div class=\"gb-container gb-container-1a9dbe8a\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1p7Ifi\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1p7Ifi\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1p7Ifi\">Substance Use Disorder Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1p7Ifi\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1p7Ifi\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Substance use disorder services help you recover<\/span><span data-contrast=\"auto\"> from the use of alcohol and other drugs. Services and supports are designed for different ages and may be in different places \u2013 in your home, community, or a treatment center<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our goal is to support you on your journey, no matter the path you choose. From ongoing care to crisis services, your care team works with you to make a plan that supports you and your goals.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/substance-use-disorders\/\"><span style=\"color: #005b93;\">Learn more about substance use disorders<\/span><\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-064fc462\" id=\"IDD\">\n<div class=\"gb-element-7cdc9767\">\n<div class=\"gb-element-23db3df3\">\n<div class=\"gb-element-430a147e\">\n<h2 class=\"gb-text\">I\/DD and\/or TBI services<\/h2>\n\n\n\n<p>Vaya supports people with I\/DD to live where they choose, spend their day the way they want, be part of their community, and be more independent.<\/p>\n\n\n<div class=\"gb-container gb-container-989afaa8 accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4fc1ff81\">\n<div class=\"gb-grid-column gb-grid-column-d862509d\"><div class=\"gb-container gb-container-d862509d\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z22AwtJ\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z22AwtJ\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z22AwtJ\">I\/DD Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z22AwtJ\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z22AwtJ\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya Total Care covers special services for individuals with I\/DD.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Intermediate care facilities for individuals with intellectual disabilities (ICF\/IID)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Innovations Waiver services, for people enrolled in the NC Innovations Waiver<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"\/benefits-services\/intellectual-developmental-disabilities\/\">Learn more about Intellectual\/Developmental Disabilities (I\/DD)<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-baf18955\"><div class=\"gb-container gb-container-baf18955\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-1dknns\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-1dknns\" aria-expanded=\"false\" aria-controls=\"collapse-acc-1dknns\">NC Innovations Waiver<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-1dknns\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-1dknns\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Some Vaya Total Care members are eligible for the NC Innovations Waiver. This Medicaid waiver helps individuals with I\/DD<\/span><span data-contrast=\"auto\">)<\/span><span data-contrast=\"auto\"> get services and supports in their home and participate in their community.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The Innovations Waiver has a limited number of available slots. If slots are full, an individual will be added to the Innovations Waiver Waitlist (also known as the Registry of Unmet Needs).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><a href=\"\/benefits-services\/intellectual-developmental-disabilities\/nc-innovations-waiver-registry-unmet-needs\/\"><span data-contrast=\"none\">Learn more about NC Innovations Waiver<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-18aff03d\"><div class=\"gb-container gb-container-18aff03d\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-189OPK\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-189OPK\" aria-expanded=\"false\" aria-controls=\"collapse-acc-189OPK\">TBI Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-189OPK\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-189OPK\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW37527678 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW37527678 BCX0\">Vaya <\/span><span class=\"NormalTextRun SCXW37527678 BCX0\">covers special services for individuals with<\/span><span class=\"NormalTextRun SCXW37527678 BCX0\"> TBI.<\/span><\/span><\/p>\n<p><a href=\"\/benefits-services\/traumatic-brain-injury\/\">Learn more about Traumatic Brain Injury (TBI)<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"gb-element-cd4e8d79\">\n<img decoding=\"async\" class=\"gb-media-4536e7fa\" alt=\"Young boy kayaking in yellow kayak\" src=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/young-boy-kayaking.png\" title=\"young-boy-kayaking\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-8fd2fee0\">\n<div class=\"gb-element-470ab086\">\n<h2 class=\"wp-block-heading\">Extra support<\/h2>\n\n\n\n<p>Sometimes you might need more than just regular health care. We offer additional services to support you in your daily life and in your community. These services can help you stay independent, comfortable, and connected to the things that matter to you.<\/p>\n\n\n<div class=\"gb-container gb-container-5fd47f22 accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-846021dd\">\n<div class=\"gb-grid-column gb-grid-column-a0c916b2\"><div class=\"gb-container gb-container-a0c916b2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\" >\n        <h2 class=\"accordion-headline\" id=\"heading-acc-91Mqp\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-91Mqp\" aria-expanded=\"false\" aria-controls=\"collapse-acc-91Mqp\">Tailored Care Management<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-91Mqp\"  role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-91Mqp\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\" >\n                <p>Tailored Care Management is a free service that provides support for people with mental health needs, substance use disorders, I\/DD, or TBI. As a Vaya Total Care member, you may be eligible for Tailored Care Management.\u00a0<\/p>\n<p>With Tailored Care Management, a care manager works closely with you, your care team, and family or people important to you to create health goals and find needed services. Care managers help with things such as making appointments, understanding medications, and connecting you to community resources.\u00a0<\/p>\n<p><a href=\"\/benefits-services\/care-management\/\"><span style=\"color: #005b93;\">Learn more about Tailored Care Management<\/span><\/a>.\u00a0<\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-c092e4ff\"><div class=\"gb-container gb-container-c092e4ff\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZLvbUV\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZLvbUV\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZLvbUV\">Care Coordination<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZLvbUV\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZLvbUV\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW100395803 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100395803 BCX0\">Members who opt out of Tailored Care Management may receive less intensive care coordination services instead. <\/span><span class=\"NormalTextRun SCXW100395803 BCX0\">Vaya will help you coordinate services, but <\/span><span class=\"NormalTextRun SCXW100395803 BCX0\">it <\/span><span class=\"NormalTextRun SCXW100395803 BCX0\">will be more limited than Tailored Care Management.<\/span><\/span><span class=\"EOP SCXW100395803 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #005b93;\"><a style=\"color: #005b93;\" href=\"\/benefits-services\/care-management\/\">Learn more about Care Coordination<\/a><\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-346612b9\"><div class=\"gb-container gb-container-346612b9\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z2seHsA\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z2seHsA\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z2seHsA\">1915(i) Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z2seHsA\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z2seHsA\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">1915(i) services are a type of home- and community-based services. They can help you or a loved one live at home, find a job, learn skills to participate in the community, recover from substance use disorder, and more.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Services include:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Community living and support\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Community transition\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Individual and transitional support\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Respite\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Supported employment services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #005b93;\"><a style=\"color: #005b93;\" href=\"\/benefits-services\/1915i-services\/\">Learn more about 1915(i) services<\/a>.\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d69b46c6\"><div class=\"gb-container gb-container-d69b46c6\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z15twyy\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z15twyy\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z15twyy\">Community Inclusion<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z15twyy\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z15twyy\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">For members living in a care facility, like a hospital or group home, we will work with you to find your best options. Our team can help you move back into your own home or apartment if that is a safe and healthy option. We will work with you to:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Make a plan for your move<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Set up the services you need<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Make sure you have a safe place to live<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Support you after you move<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"\/about\/transparency\/community-listening-sessions\/\">Learn more about Community Listening Sessions<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-ed6fd224\"><div class=\"gb-container gb-container-ed6fd224\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1BSFft\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1BSFft\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1BSFft\">Diversion<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1BSFft\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1BSFft\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW263612400 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263612400 BCX0\">Diversion means helping people stay in their own homes<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\"> and communities<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">, not in a facility<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">. <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">Our team <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">will work<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\"> with <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">eligible members<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\"> to find the right support<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">housing<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">. Together, <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">we can<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\"> make a plan that helps you <\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">achieve your goals<\/span><span class=\"NormalTextRun SCXW263612400 BCX0\">.<\/span><\/span><span class=\"EOP SCXW263612400 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-eaaa5e85\"><div class=\"gb-container gb-container-eaaa5e85\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-29iTKH\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-29iTKH\" aria-expanded=\"false\" aria-controls=\"collapse-acc-29iTKH\">Quitting Tobacco<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-29iTKH\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-29iTKH\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">The Quit For Life\u00ae program offers guidance and support each step of the way at no cost with:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">One-on-one coaching to help stop smoking<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Online resources\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Nicotine replacement therapies<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Support to quit smoking isn\u2019t one size fits all. <\/span><span style=\"color: #005b93;\"><a style=\"color: #005b93;\" href=\"\/benefits-services\/physical-health\/tobacco-cessation\/\">Learn more about tobacco cessation options available to qualifying members<\/a><\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-96255def\"><div class=\"gb-container gb-container-96255def\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1sB8XQ\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1sB8XQ\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1sB8XQ\">System of Care and Family Partners<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1sB8XQ\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1sB8XQ\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya uses the <\/span><span style=\"color: #005b93;\"><a style=\"color: #005b93;\" href=\"\/get-help\/system-of-care\/\">System of Care model<\/a><\/span><span data-contrast=\"auto\"> to support children and youth receiving behavioral health services. North Carolina\u2019s System of Care model brings together community-based services, including those provided by Vaya and through schools and other state agencies, such as juvenile justice or child welfare.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">System of Care Family Partners can support families to make sure the services that a child and their family receive are coordinated and address the specific needs and strengths of both child and family. Family Partners can also be part of the care management team.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-29dae464\"><div class=\"gb-container gb-container-29dae464\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZW33qw\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZW33qw\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZW33qw\">Transportation Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZW33qw\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZW33qw\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya Total Care can help you get to your health care appointments and other important places. We offer free rides for:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Medical visits, like doctor appointments (Non-Emergency Medical Transportation &#8211; NEMT)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Picking up medicines (NEMT)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Non-medical trips, like going to the grocery store (Vaya Total Care Perk)<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Find more details about help with rides on our <\/span><span style=\"color: #005b93;\"><a style=\"color: #005b93;\" href=\"\/benefits-services\/transportation-assistance\/\">Transportation Assistance webpage<\/a><\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<p class=\"gb-text gb-text-0d66f1d4\"><em>For more information about eligibility, services, or approvals, always check the <a href=\"\/health-plans\/vaya-total-care\/member-handbook\/\" title=\"\">Vaya Tailored Plan Member Handbook<\/a><a href=\"#\" title=\"\">.<\/a>&nbsp;<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-96137b9a\" id=\"Perks\">\n<div class=\"gb-element-cec6a581\">\n<h2 class=\"wp-block-heading\">Vaya Total Care programs&nbsp;<\/h2>\n\n\n\n<div class=\"gb-element-8eb4afd3\">\n<div><div class=\"gb-container gb-container-cb00665d box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-9bb3789d gb-headline-text\">Vaya Total Care Perks&nbsp;<\/div>\n\n\n\n<p>Vaya Total Care Perks include wellness, pregnancy support, education, and other perks to help support the life you choose. These are also called value-added services.<\/p>\n\n\n\n<a class=\"gb-button gb-button-4941d231\" href=\"\/benefits-services\/vaya-total-care-perks\/\"><span class=\"gb-button-text\">Learn more&nbsp;<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/a>\n\n<\/div><\/div>\n\n\n\n<div><div class=\"gb-container gb-container-efa767f9 box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-ae13ddcd gb-headline-text\">Housing Support<\/div>\n\n\n\n<p>We work with state and local partners to help eligible members access special housing programs.<\/p>\n\n\n\n<a class=\"gb-button gb-button-70bafe10\" href=\"\/benefits-services\/housing-initiatives\/\"><span class=\"gb-button-text\">Learn more<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/a>\n\n<\/div><\/div>\n\n\n\n<div><div class=\"gb-container gb-container-64b52f43 box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-89f71bb0 gb-headline-text\">Pharmacy Lock-in Program&nbsp;<\/div>\n\n\n\n<p>This program helps members at risk for possible overuse or improper use of pain medications and nerve medications.<\/p>\n\n\n\n<a class=\"gb-button gb-button-e4e9261e\" href=\"\/benefits-services\/pharmacy\/pharmacy-lock-in\/\"><span class=\"gb-button-text\">Learn more&nbsp;<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/a>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-b0f55c6e\">\n<div class=\"gb-element-0ab4f43f\">\n<h2 class=\"wp-block-heading\">Recipient Rights and Responsibilities, Grievances, and Appeals<\/h2>\n\n\n\n<div class=\"gb-element-0a9734f4\">\n<div>\n<div class=\"gb-element-5f921584\">\n<div class=\"gb-element-95ed849c\">\n<div class=\"gb-element-8ceb42dd\">\n<div class=\"gb-text gb-text-2a80fe65\">Rights and Responsibilities&nbsp;<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-8c93a12f\">\n<p class=\"gb-text\">As a NC Medicaid Direct member, you have certain rights and responsibilities. It is important to know what those are.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-9575848d\">\n<p class=\"gb-text-f72f8360 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/vaya-total-care\/member-rights-responsibilities\/\" title=\"Know your rights\">Know your rights<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-80dfa04c\">\n<div class=\"gb-element-70d6416e\">\n<div class=\"gb-element-7a14a0c4\">\n<div class=\"gb-text gb-text-0c3d3127\">Send a \u2028Grievance<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-326efeaa\">\n<p class=\"gb-text\">If you have a complaint about your health plan, provider, care, or services, contact us. You can send a complaint, also called a grievance.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-7b364f60\">\n<p class=\"gb-text-161ae444 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/nc-medicaid-direct\/grievances\/\" title=\"File a grievance\">File a grievance<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-6432a31c\">\n<div class=\"gb-element-611bae8a\">\n<div class=\"gb-element-22f0570e\">\n<div class=\"gb-text gb-text-b0f42b97\">Appeal a \u2028Decision<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-cdfa40fd\">\n<p class=\"gb-text\">Sometimes Vaya may make a decision about your services that you do not agree with. You can ask us to review it. This is called an appeal.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-cbd0dc89\">\n<p class=\"gb-text-40e8ae87 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/vaya-total-care\/member-appeals\/\" title=\"File an appeal\">File an appeal<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-6b5eebfd\">\n<div class=\"gb-element-370426b4\">\n<h2 class=\"wp-block-heading\">Questions and Answers<\/h2>\n\n\n\n<p>We\u2019re here to help you understand your choices and Vaya Total Care. Here are answers to questions you may have.<\/p>\n\n\n\n<p>If you have other questions, call our Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\" title=\"\">1-800-962-9003<\/a>. This line is available 7 a.m. to 6 p.m., Monday \u2013 Saturday.<\/p>\n\n\n\n<div class=\"gb-element-5e96299d\">\n<h3 class=\"wp-block-heading\">Access to Health Care<\/h3>\n\n\n<div class=\"gb-container gb-container-1fb31c8a accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-f27f1e6a\">\n<div class=\"gb-grid-column gb-grid-column-c1916715\"><div class=\"gb-container gb-container-c1916715\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-RFvPU\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-RFvPU\" aria-expanded=\"false\" aria-controls=\"collapse-acc-RFvPU\">What is a Primary Care Provider (PCP)?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-RFvPU\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-RFvPU\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Your PCP is someone who takes care of your health. They may be a doctor, nurse practitioner, or a physician assistant. This person will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Look after your overall health<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Help you get the care you need<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Send referrals to special doctors if you need it<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-contrast=\"auto\">You can find your PCP\u2019s name and phone number on your Medicaid card. If you didn&#8217;t pick a PCP, Vaya chose one for you based on where you live or doctors you&#8217;ve seen before.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vaya can help you arrange an initial visit to your PCP, including transportation. Call the Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a>.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-contrast=\"auto\">If you have questions about which providers you can see, call us at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a>. You can <\/span><a href=\"\/get-help\/provider-search\/\"><span data-contrast=\"none\">view providers in our network on our website<\/span><\/a><span data-contrast=\"auto\"> or on the Find page at <\/span><a href=\"https:\/\/ncmedicaidplans.gov\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">ncmedicaidplans.gov<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d6b69f29\"><div class=\"gb-container gb-container-d6b69f29\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZSCEUJ\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZSCEUJ\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZSCEUJ\">My provider said they do not see Vaya Total Care members. How can I get care?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZSCEUJ\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZSCEUJ\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW16655111 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16655111 BCX0\">Call Vaya\u2019s Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a> (7 a.m. to 6 p.m., Monday \u2013 Saturday).<\/span><\/span><span class=\"EOP TrackedChange SCXW16655111 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d48e4074\"><div class=\"gb-container gb-container-d48e4074\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1zNPLc\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1zNPLc\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1zNPLc\">Who is my primary care provider?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1zNPLc\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1zNPLc\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You should have received a Vaya Total Care Welcome Packet in the mail. The packet includes the name of your primary care provider and how to contact them. It also includes your new Medicaid ID card. Your PCP\u2019s information is on the card.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-contrast=\"auto\">If you can\u2019t find your packet or have questions, call the Member and Recipient Service Line at\u202f<\/span><a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a><span data-contrast=\"auto\">\u202f(7 a.m. to 6 p.m., Monday \u2013 Saturday).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-022b29d5\"><div class=\"gb-container gb-container-022b29d5\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-puKcL\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-puKcL\" aria-expanded=\"false\" aria-controls=\"collapse-acc-puKcL\">Can I change my PCP?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-puKcL\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-puKcL\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You can change your PCP twice a year without giving a reason. This is known as a change \u201cwithout cause.\u201d Here is how:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"26\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Within 30 days of getting a welcome packet, call the Vaya Health Member and Recipient Services Line at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a> to make a change.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"26\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">After that, you can change one more time during the year.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:0,&quot;335559740&quot;:264,&quot;335559991&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">You can change your doctor more than twice for certain reasons. This is known as a change \u201cwith cause.\u201d Some goods reasons are:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PCP doesn&#8217;t give you the right care<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">You don&#8217;t agree with your treatment plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PCP moves too far away<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PCP changes when they see patients<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">You have trouble talking to your PCP<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PCP can&#8217;t meet your special needs<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">You and your PCP both think a new PCP would be better for you<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">To request a PCP change, call Member and Recipient Services at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a>.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vaya is still adding primary care providers to grow our provider network (group). If the doctor you used to see joins our network, we will let you know.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-c24fedc8\"><div class=\"gb-container gb-container-c24fedc8\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZLryMe\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZLryMe\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZLryMe\">What is Tailored Care Management?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZLryMe\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZLryMe\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You can get extra help to get and stay healthy. Tailored Care Management is a free benefit with a care manager. A care manager is a trained professional who works with you and your doctors. They make sure you get the right care when you need it. They can also help you find free resources in your community.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your care manager might be from:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"28\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PCP (also called an Advanced Medical Home Plus, or AMH+)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"28\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A Care Management Agency (CMA)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Vaya&#8217;s Care Management Department<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0ace13be\"><div class=\"gb-container gb-container-0ace13be\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-11A8lH\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-11A8lH\" aria-expanded=\"false\" aria-controls=\"collapse-acc-11A8lH\">How can I change my Tailored Care Management provider or opt out of Tailored Care Management?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-11A8lH\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-11A8lH\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You don&#8217;t have to have a care manager if you don&#8217;t want one. If you decline Tailored Care Management, Vaya can still help you with some care coordination services. If you&#8217;re on the NC Innovations Waiver and don&#8217;t want Tailored Care Management, you will still get the care coordination services required in the waiver.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can choose not to have a care manager at any time by calling <\/span><span data-contrast=\"auto\">the <\/span><span data-contrast=\"auto\">Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a>.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"gb-element-bf4de3a9\">\n<h3 class=\"wp-block-heading\">Pharmacy services<\/h3>\n\n\n\n<p>Vaya connects Medicaid members to a large pharmacy network for access to the medications you need when you need them. We work with a pharmacy benefit manager called Navitus Health Solutions to help you get the medications you need. For help, call our Pharmacy Service Line at <a href=\"tel:1-800-540-6083\" title=\"\">1-800-540-6083<\/a>, 7 a.m. to 6 p.m., Monday \u2013 Saturday, including holidays.<\/p>\n\n\n<div class=\"gb-container gb-container-cb971408 accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-6e0f7e92\">\n<div class=\"gb-grid-column gb-grid-column-eac0539e\"><div class=\"gb-container gb-container-eac0539e\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-XBHkJ\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-XBHkJ\" aria-expanded=\"false\" aria-controls=\"collapse-acc-XBHkJ\">Which medications are covered?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-XBHkJ\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-XBHkJ\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW104561733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104561733 BCX0\">Eligible Medicaid members may receive any medication covered by NC Medicaid. For a full list of covered medications, visit our <\/span><\/span><a class=\"Hyperlink SCXW104561733 BCX0\" href=\"\/benefits-services\/pharmacy\/medication-search\/\"><span class=\"FieldRange SCXW104561733 BCX0\"><span class=\"TextRun Underlined SCXW104561733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW104561733 BCX0\" data-ccp-charstyle=\"Hyperlink\">Medication Search<\/span><\/span><\/span><\/a><span class=\"TextRun SCXW104561733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104561733 BCX0\"> webpage.<\/span><\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-22ac6927\"><div class=\"gb-container gb-container-22ac6927\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-S0308\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-S0308\" aria-expanded=\"false\" aria-controls=\"collapse-acc-S0308\">Can I get my medication from any pharmacy?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-S0308\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-S0308\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You can get medications from most pharmacies in North Carolina. To find a participating pharmacy near you, visit our <\/span><a href=\"\/get-help\/provider-search\/\"><span data-contrast=\"none\">Find a Provider<\/span><\/a><span data-contrast=\"auto\"> webpage and click the \u201cFind a Pharmacy\u201d link.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can also call the Pharmacy Service Line at <a href=\"tel:1-800-540-6083\">1-800-540-6083<\/a> for help finding a pharmacy. This line is available 7 a.m. to 6 p.m., Monday \u2013 Saturday, including holidays. If you call before or after business hours, you can leave a message and have your call returned the next day.<\/span><\/p>\n<p><span data-contrast=\"auto\">If you can\u2019t find your packet or have questions, call the Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a>.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-8681f53b\"><div class=\"gb-container gb-container-8681f53b\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-2rQhQ7\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-2rQhQ7\" aria-expanded=\"false\" aria-controls=\"collapse-acc-2rQhQ7\">Is there a copay?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-2rQhQ7\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-2rQhQ7\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Most adult Medicaid members have a $4 copay. There are no copays for members under age 21, NC Innovations Waiver participants, pregnant members, members receiving hospice care, federally recognized American Indians\/Alaska Native members, children in foster care, and people living in an institution.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Some pharmacy medications and products also do not have a copay. These include diabetic supplies, COVID-19 tests, medication to treat HIV, nicotine replacement therapy, and naloxone.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-19d5bc51\"><div class=\"gb-container gb-container-19d5bc51\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZBc8nh\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZBc8nh\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZBc8nh\">What is the Lock-in Program?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZBc8nh\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZBc8nh\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">The Vaya Health Lock-in Program helps identify members who are at risk for possible overuse or improper use of pain medications (opioids) and nerve medications (benzodiazepines).\u00a0 If you have questions about the program, call the Pharmacy Service Line at <a href=\"tel:1-800-640-6083\">1-800-640-6083<\/a>.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-contrast=\"auto\">V<\/span><span data-contrast=\"auto\">isit our <\/span><a href=\"\/benefits-services\/pharmacy\/pharmacy-lock-in\/\"><span data-contrast=\"none\">Pharmacy Lock-in Program<\/span><\/a><span data-contrast=\"auto\"> webpage for more<\/span><span data-contrast=\"auto\">\u00a0<\/span> <span data-contrast=\"auto\">information.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"gb-element-26a66663\">\n<h3 class=\"wp-block-heading\">Information for members&nbsp;<\/h3>\n\n\n\n<p>Vaya will send you a Welcome Packet that includes a letter, your Medicaid ID Card, a Tailored Plan Member Handbook, and other helpful information. You can also call the Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\" title=\"\">1-800-962-9003<\/a> to request another copy.<\/p>\n\n\n<div class=\"gb-container gb-container-c0e4d0b1 accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3836733f\">\n<div class=\"gb-grid-column gb-grid-column-05359813\"><div class=\"gb-container gb-container-05359813\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-gIpaw\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-gIpaw\" aria-expanded=\"false\" aria-controls=\"collapse-acc-gIpaw\">How do I get a Medicaid ID card?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-gIpaw\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-gIpaw\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">After you are enrolled in Vaya Total Care, we will mail you a welcome packet with information about services, benefits, providers, and your Medicaid ID card. These are sent to the mailing address on file at your local Department of Social Services.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your Medicaid card has:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"39\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your primary care provider\u2019s (PCP\u2019s) name and phone number\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"39\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your Medicaid ID Number\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"39\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Information on how to contact us with questions<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If anything is wrong on your Medicaid card or if you need a new copy, call our Member and Recipient Service Line at .\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Always carry your Medicaid ID card with you. You will need to show it each time you go to your doctor or provider.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-50949 size-medium\" src=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/vaya-member-card-300x102.png\" alt=\"Vaya member card\" width=\"300\" height=\"102\" \/><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-2af75ed0\"><div class=\"gb-container gb-container-2af75ed0\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZyPiK4\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZyPiK4\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZyPiK4\">More helpful contacts<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZyPiK4\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZyPiK4\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Find the number you need below or visit our\u202f<\/span><a href=\"https:\/\/www.vayahealth.com\/contact\/\">Contact Us<\/a>\u202fwebpage.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Member and Recipient Service Line: <a href=\"tel:1-800-962-9003\">1-800-962-9003<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"40\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For general information or help with a question or complaint<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 7 a.m. to 6 p.m., Monday \u2013 Saturday, including holidays<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Behavioral Health Crisis Line: <a href=\"tel:1-800-849-6127\">1-800-849-6127<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For help in a mental health or substance use crisis<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 24\/7<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Pharmacy Service Line: <a href=\"tel:1-800-540-6083\">1-800-540-6083<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For information about pharmacy benefits<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 7 a.m. to 6 p.m., Monday \u2013 Saturday, including holidays<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Nurse Line: <a href=\"tel:1-800-290-1623\">1-800-290-1623<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"43\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For guidance about physical health concerns<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 24\/7<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Non-Emergency Medical Transportation Line: <a href=\"tel:1-888-621-2084\">1-888-621-2084<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"44\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">To make a reservation with Modivcare for transportation services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 7 a.m. to 6 p.m., Monday \u2013 Saturday<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Av\u0113sis Customer Service Line: <a href=\"tel:1-866-889-4457\">1-866-889-4457<\/a><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"45\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For information about vision services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Available 7 a.m. to 6 p.m., Monday \u2013 Saturday<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-e8146c99\">\n<div class=\"gb-element-e83b8ceb\">\n<div class=\"gb-element-abc1081e\">\n<h2 class=\"gb-text gb-text-75bed15a\">Resources<\/h2>\n<\/div>\n\n\n\n<div class=\"gb-element-3ebc07c0\">\n<div class=\"gb-element-99a41fd1\">\n<div class=\"gb-element-fa7db971\">\n<div class=\"gb-element-30dcc50d\">\n<div class=\"gb-element-28a5f8d0\">\n<div class=\"gb-element-4b815a77\">\n<p class=\"gb-text-519a5800\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"106\" height=\"102\" viewBox=\"0 0 106 102\" fill=\"none\">\n<rect width=\"105.53\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M52.7651 26.7108C42.1903 20.2284 30.1401 16.543 17.7484 16.0015C17.5231 15.9919 17.2982 16.0278 17.0871 16.107C16.876 16.1861 16.683 16.307 16.5196 16.4623C16.3566 16.6162 16.2265 16.8015 16.1372 17.0071C16.0479 17.2127 16.0012 17.4342 16 17.6584V72.3714C16.0004 72.8024 16.1672 73.2166 16.4655 73.5277C16.7638 73.8388 17.1707 74.0228 17.6013 74.0413C23.2177 73.2413 28.9371 73.5688 34.4254 75.0047C39.9137 76.4406 45.0608 78.9561 49.5657 82.4041C50.5777 82.8235 51.6806 82.9754 52.7683 82.8453\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.765 26.7108C63.3398 20.2284 75.39 16.543 87.7817 16.0015C88.0069 15.9919 88.2318 16.0278 88.4429 16.107C88.654 16.1861 88.847 16.307 89.0104 16.4623C89.1746 16.6173 89.3054 16.8042 89.3948 17.0116C89.4842 17.219 89.5302 17.4424 89.5301 17.6682V72.3714C89.5296 72.8024 89.3629 73.2166 89.0645 73.5277C88.7662 73.8388 88.3594 74.0228 87.9287 74.0413C82.3124 73.2413 76.5929 73.5688 71.1046 75.0047C65.6163 76.4406 60.4693 78.9561 55.9644 82.4041C54.9523 82.8235 53.8494 82.9754 52.7617 82.8453\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.7651 26.7107V82.8779\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M20.9021 73.7828V84.3253C20.9014 84.5761 20.9572 84.8239 21.0653 85.0501C21.1735 85.2764 21.3312 85.4754 21.5268 85.6324C21.7224 85.7894 21.9508 85.9003 22.1951 85.9569C22.4395 86.0135 22.6934 86.0143 22.9381 85.9593C32.7487 83.9137 42.7436 82.8821 52.7652 82.8809C62.1975 82.876 71.6021 83.9028 80.8112 85.943C81.0558 85.9967 81.3092 85.9949 81.553 85.9378C81.7968 85.8807 82.0247 85.7697 82.22 85.613C82.4153 85.4563 82.573 85.2578 82.6815 85.0321C82.79 84.8065 82.8466 84.5594 82.8472 84.309V73.7305\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-e12c1fb2\">Member Handbook<\/div>\n\n\n\n<div class=\"gb-element-ec1b9e83\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-c19b1f3f\">Your Member Handbook explains how your health plan works and what services are available to you.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-a9e74a67\">\n<div class=\"gb-text-dcf570d2 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/vaya-total-care\/member-handbook\/\" title=\"Vaya Total Care Handbook\">Read the handbook<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-ef688295\">\n<div class=\"gb-element-af5739ad\">\n<div class=\"gb-element-8394a835\">\n<div class=\"gb-element-78b05045\">\n<p class=\"gb-text-50675944\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"112\" height=\"113\" viewBox=\"0 0 112 113\" fill=\"none\">\n<rect y=\"0.894531\" width=\"112\" height=\"112\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M16 80.8945V91.5612C16 92.9757 16.5619 94.3322 17.5621 95.3324C18.5623 96.3326 19.9188 96.8945 21.3333 96.8945H32\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M32 16.8945H21.3333C19.9188 16.8945 18.5623 17.4564 17.5621 18.4566C16.5619 19.4568 16 20.8134 16 22.2279V32.8945\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M96 32.8945V22.2279C96 20.8134 95.4381 19.4568 94.4379 18.4566C93.4377 17.4564 92.0812 16.8945 90.6667 16.8945H80\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M80 96.8945H90.6667C92.0812 96.8945 93.4377 96.3326 94.4379 95.3324C95.4381 94.3322 96 92.9757 96 91.5612V80.8945\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M45.3333 86.2279V75.5613H40C38.5855 75.5613 37.2289 74.9994 36.2287 73.9992C35.2285 72.999 34.6666 71.6424 34.6666 70.2279V64.8946H30.4604C30.0353 64.8947 29.6164 64.7932 29.2385 64.5985C28.8607 64.4038 28.5348 64.1216 28.2882 63.7754C28.0415 63.4293 27.8811 63.0291 27.8205 62.6084C27.7598 62.1877 27.8007 61.7586 27.9395 61.3568C34.6844 41.8155 35.4311 27.5613 56 27.5613C60.8604 27.5614 65.6063 29.0373 69.6097 31.7937C73.613 34.55 76.6851 38.4569 78.4194 42.9975C80.1538 47.538 80.4686 52.4981 79.3223 57.2214C78.176 61.9448 75.6226 66.2088 72 69.4493V86.2279\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M65.4188 55.7996C65.79 55.9658 66.1943 56.0452 66.6008 56.0317C67.0073 56.0181 67.4054 55.912 67.7647 55.7213C68.1241 55.5307 68.4352 55.2606 68.6743 54.9316C68.9135 54.6026 69.0745 54.2233 69.145 53.8227C69.6441 50.9088 69.1611 47.9116 67.772 45.3019C66.3828 42.6922 64.1661 40.6179 61.4701 39.4048C58.7741 38.1917 55.7515 37.9085 52.877 38.5997C50.0026 39.2909 47.4392 40.9174 45.5894 43.2236C45.3357 43.5418 45.1581 43.9138 45.0702 44.3111C44.9822 44.7084 44.9863 45.1206 45.082 45.5162C45.1777 45.9117 45.3625 46.2801 45.6224 46.5933C45.8823 46.9065 46.2103 47.1561 46.5814 47.3231L65.4188 55.7996Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-dcaefff9\">Health Screenings<\/div>\n\n\n\n<div class=\"gb-element-2a031003\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-587471cd\">Being mentally and emotionally strong is important to maintain your overall health. Take a screening today to see where you stand.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-ca22e803\">\n<div class=\"gb-text-c0e163af darker-link\"><span class=\"gb-text\"><strong><a href=\"\/benefits-services\/mental-health\/screening\/\" title=\"\">Take a health screening<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e65f35d4\">\n<div class=\"gb-element-ffd631df\">\n<div class=\"gb-element-8b641aed\">\n<div class=\"gb-element-d056c915\">\n<p class=\"gb-text-cee1ca51\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M20.6666 34.6667H81.3333V86.0001H20.6666V34.6667Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M53.3333 72H48.6667C47.429 72 46.242 72.4917 45.3668 73.3668C44.4917 74.242 44 75.429 44 76.6667V86H58V76.6667C58 75.429 57.5083 74.242 56.6332 73.3668C55.758 72.4917 54.571 72 53.3333 72Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M44 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M58 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M44 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M58 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M16 34.6667H86\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M73.0235 16H28.9764C27.9359 16.0001 26.9252 16.348 26.105 16.9883C25.2849 17.6287 24.7022 18.5248 24.4497 19.5342L20.6666 34.6667H81.3333L77.5502 19.5342C77.2977 18.5248 76.7151 17.6287 75.8949 16.9883C75.0747 16.348 74.0641 16.0001 73.0235 16Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 72V76.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 72V76.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-967eb1b0\">Walk-in Centers<\/div>\n\n\n\n<div class=\"gb-element-d492ca44\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-bd4f454d\">Find a walk-in center near you and receive a same-day crisis assessment.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-13f3741c\">\n<div class=\"gb-text-5dfd97ba darker-link\"><span class=\"gb-text\"><strong><a href=\"\/get-help\/walk-crisis-centers\/\" title=\"Walk-in Centers\">Find a location<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-f64c8520\">\n<div class=\"gb-element-ba49fde8\">\n<div class=\"gb-element-c53ebf6a\">\n<div class=\"gb-element-80683f90\">\n<p class=\"gb-text-7ac29b8d\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M26.1653 22.3608C28.1587 24.4436 30.554 26.1002 33.2063 27.2302C35.8587 28.3602 38.7127 28.9401 41.5957 28.9348C44.5235 28.93 47.4208 28.3402 50.1175 27.2\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M24.3696 28.9348C24.3696 30.6334 24.7042 32.3154 25.3542 33.8847C26.0043 35.454 26.957 36.8799 28.1581 38.0811C29.3592 39.2822 30.7852 40.2349 32.3545 40.885C33.9238 41.535 35.6058 41.8696 37.3044 41.8696C39.003 41.8696 40.685 41.535 42.2543 40.885C43.8237 40.2349 45.2496 39.2822 46.4507 38.0811C47.6518 36.8799 48.6046 35.454 49.2546 33.8847C49.9046 32.3154 50.2392 30.6334 50.2392 28.9348C50.2392 27.2362 49.9046 25.5542 49.2546 23.9849C48.6046 22.4155 47.6518 20.9896 46.4507 19.7885C45.2496 18.5874 43.8237 17.6346 42.2543 16.9846C40.685 16.3346 39.003 16 37.3044 16C35.6058 16 33.9238 16.3346 32.3545 16.9846C30.7852 17.6346 29.3592 18.5874 28.1581 19.7885C26.957 20.9896 26.0043 22.4155 25.3542 23.9849C24.7042 25.5542 24.3696 27.2362 24.3696 28.9348Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M41.8696 67.7393H16C16.0009 63.9154 17.031 60.1622 18.9822 56.8736C20.9333 53.5849 23.7337 50.8821 27.0894 49.0486C30.445 47.2151 34.2323 46.3186 38.0538 46.4531C41.8754 46.5877 45.5903 47.7483 48.8087 49.8132\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.5217 58.6089H82.9565C82.9565 58.6089 86 58.6089 86 61.6524V82.9567C86 82.9567 86 86.0002 82.9565 86.0002H52.5217C52.5217 86.0002 49.4783 86.0002 49.4783 82.9567V61.6524C49.4783 61.6524 49.4783 58.6089 52.5217 58.6089Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M75.3478 70.0219C75.3478 69.8201 75.2676 69.6266 75.1249 69.4839C74.9822 69.3412 74.7887 69.261 74.5869 69.261H70.7825V65.4567C70.7825 65.2549 70.7024 65.0613 70.5597 64.9187C70.417 64.776 70.2235 64.6958 70.0217 64.6958H65.4565C65.2547 64.6958 65.0611 64.776 64.9184 64.9187C64.7758 65.0613 64.6956 65.2549 64.6956 65.4567V69.261H60.8912C60.6894 69.261 60.4959 69.3412 60.3532 69.4839C60.2105 69.6266 60.1304 69.8201 60.1304 70.0219V74.5871C60.1304 74.7889 60.2105 74.9824 60.3532 75.1251C60.4959 75.2678 60.6894 75.348 60.8912 75.348H64.6956V79.1523C64.6956 79.3541 64.7758 79.5476 64.9184 79.6903C65.0611 79.833 65.2547 79.9132 65.4565 79.9132H70.0217C70.2235 79.9132 70.417 79.833 70.5597 79.6903C70.7024 79.5476 70.7825 79.3541 70.7825 79.1523V75.348H74.5869C74.7887 75.348 74.9822 75.2678 75.1249 75.1251C75.2676 74.9824 75.3478 74.7889 75.3478 74.5871V70.0219Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M61.6523 58.6089V55.5654C61.6523 54.7583 61.973 53.9842 62.5438 53.4134C63.1145 52.8426 63.8886 52.522 64.6958 52.522H70.7828C71.59 52.522 72.3641 52.8426 72.9348 53.4134C73.5056 53.9842 73.8263 54.7583 73.8263 55.5654V58.6089\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-6e5f34ca\">Find a provider<\/div>\n\n\n\n<div class=\"gb-element-e2956059\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-994c852f\">The health of your body impacts your mind and daily life. Vaya can help you along the way.\u202f&nbsp;<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-dd15d2ae\">\n<div class=\"gb-text-cd2d3baa darker-link\"><span class=\"gb-text\"><strong><a href=\"\/get-help\/provider-search\/\" title=\"Find a Provider\">Find a provider<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-c7278bea\">\n<div class=\"gb-element-0866a7b6\">\n<div class=\"gb-element-8f273bc6\">\n<div class=\"gb-element-e1d9347a\">\n<p class=\"gb-text-354ffb35\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"112\" height=\"113\" fill=\"none\">\n    <rect y=\".895\" width=\"112.007\" height=\"112\" rx=\"12\" fill=\"#fff\"><\/rect>\n    <path d=\"M16.356 62.228A40 40 0 0 1 56 16.895M95.651 62.228A40 40 0 0 0 56 16.895\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M85.337 57.058A29.367 29.367 0 0 0 56 86.46a29.37 29.37 0 0 0 29.337-29.4Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M63.719 66.583a32.54 32.54 0 0 0-7.68-33.688 32.537 32.537 0 0 0-7.637 33.816\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M56 86.46a29.368 29.368 0 0 0-29.333-29.402A29.366 29.366 0 0 0 56 86.46Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M56.003 96.894V86.46M92.682 72.865a38.15 38.15 0 0 1-5.013 8.466M79.957 88.915a37.603 37.603 0 0 1-8.533 4.879M40.665 93.794a37.33 37.33 0 0 1-8.534-4.879M24.409 81.331a38.066 38.066 0 0 1-5.013-8.466\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-53910e22\">Improve Your Wellness<\/div>\n\n\n\n<div class=\"gb-element-0981ea93\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-75c0ffd0\">Your physical and mental health are closely connected. Learn how to have a healthier lifestyle and strengthen your resilience.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e69eefbd\">\n<div class=\"gb-text-bb57080a darker-link\"><span class=\"gb-text\"><strong><a href=\"\/benefits-services\/improve-your-wellness\/\" title=\"Wellness Support for North Carolina Communities\">How to improve wellness<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-99c00432\">\n<div class=\"gb-element-c352a92c\">\n<div class=\"gb-element-8d25802e\">\n<div class=\"gb-element-fec7c9ec\">\n<p class=\"gb-text-3bb1302b\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M28.8331 73.5553V76.6664C28.8077 77.261 28.9713 77.8484 29.3006 78.3442C29.6298 78.84 30.1077 79.2187 30.6656 79.426L52.1665 85.9998V58.5192L32.0282 51.1365C31.6295 51.028 31.2102 51.0184 30.8069 51.1085C30.4036 51.1985 30.0283 51.3856 29.7135 51.6534C29.3988 51.9213 29.1541 52.2618 29.0007 52.6456C28.8473 53.0293 28.7898 53.4447 28.8331 53.8557V59.5926\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M75.5406 73.0855V76.6851C75.5687 77.2798 75.4065 77.868 75.0775 78.3642C74.7486 78.8605 74.27 79.2389 73.7113 79.4447L52.1667 85.9998V58.5192L72.3455 51.1365C72.7443 51.028 73.1635 51.0184 73.5668 51.1085C73.9702 51.1985 74.3455 51.3856 74.6602 51.6534C74.9749 51.9213 75.2196 52.2618 75.373 52.6456C75.5264 53.0293 75.584 53.4447 75.5406 53.8557V60.0406\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M33.4596 70.7771C33.4596 72.3326 31.708 73.5771 29.5676 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Intellectual\/Developmental Disabilities (I\/DD) Tailored Plan for Medicaid members. 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