{"id":51639,"date":"2025-06-03T01:46:30","date_gmt":"2025-06-03T05:46:30","guid":{"rendered":"https:\/\/vayahealthstg.wpengine.com\/?page_id=50931"},"modified":"2026-02-05T16:26:28","modified_gmt":"2026-02-05T21:26:28","slug":"nc-medicaid-direct","status":"publish","type":"page","link":"https:\/\/www.vayahealth.com\/es\/health-plans\/nc-medicaid-direct\/","title":{"rendered":"NC Medicaid Direct"},"content":{"rendered":"\n<div class=\"gb-element-ebcf4238\">\n<div class=\"gb-element-4d68b34e\">\n<h1 class=\"wp-block-heading\">NC Medicaid Direct<\/h1>\n\n\n\n<p>NC Medicaid Direct is North Carolina\u2019s health care program for Medicaid beneficiaries who are not enrolled in a managed care plan.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Vaya members who are part of NC Medicaid Direct have the following benefits:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Physical health services<\/strong>, like regular checkups, maternity care, hospital care, vision care, and nursing home services, through NC Medicaid Direct&nbsp;<\/li>\n\n\n\n<li><strong>Pharmacy services<\/strong> through NC Medicaid Direct&nbsp;<\/li>\n\n\n\n<li><strong>Mental health, substance use disorder, intellectual\/developmental disability (I\/DD), and traumatic brain injury (TBI) services<\/strong>, managed \u2028by Vaya&nbsp;<\/li>\n\n\n\n<li><strong>Care management<\/strong> provided by Community Care of North Carolina (CCNC) or through Vaya<\/li>\n<\/ul>\n\n\n\n<div class=\"gb-element-f2364f3d\">\n<div>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button vaya-button-main\"><a class=\"wp-block-button__link has-white-color has-vaya-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/health-plans\/nc-medicaid-direct\/member-handbook\/\">Member handbook<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-36570f39\">\n<span class=\"gb-text-36f2ba5f\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\">\n<path d=\"M7.00015 3.85714V12L14.0001 0L7.00015 3.85714Z\" fill=\"#005B93\"><\/path>\n<path d=\"M7.00012 3.85714V12L-7.62939e-06 0L7.00012 3.85714Z\" fill=\"#005B93\"><\/path>\n<\/svg><\/span><span class=\"gb-text\"><a href=\"#services\" title=\"\">NC Medicaid Direct Services<\/a><\/span><\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text-69af3736\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\">\n<path d=\"M7.00015 3.85714V12L14.0001 0L7.00015 3.85714Z\" fill=\"#005B93\"><\/path>\n<path d=\"M7.00012 3.85714V12L-7.62939e-06 0L7.00012 3.85714Z\" fill=\"#005B93\"><\/path>\n<\/svg><\/span><span class=\"gb-text\"><a href=\"#resources\" title=\"\">Available Resources&nbsp;<\/a><\/span><\/span>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-0ba70623\">\n<div class=\"gb-element-2e7627ad\">\n<h2 class=\"wp-block-heading\">Am I eligible for NC Medicaid Direct?&nbsp;<\/h2>\n\n\n\n<p>You may qualify for NC Medicaid Direct services through Vaya if you:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have NC Medicaid or <a href=\"https:\/\/medicaid.ncdhhs.gov\/eligibility\" target=\"_blank\" rel=\"noreferrer noopener\">are eligible for NC Medicaid<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live in one of the <a href=\"#ncdirectcounties\" title=\"\">32 counties that Vaya serves<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are not enrolled in NC Medicaid Managed Care (a Behavioral Health and I\/DD Tailored Plan, Standard Plan, or the Eastern Band of Cherokee Indians Tribal Option)&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>To enroll<\/strong>, first <a href=\"https:\/\/medicaid.ncdhhs.gov\/apply\" target=\"_blank\" rel=\"noreferrer noopener\">apply for NC Medicaid<\/a>. If you already have NC Medicaid, skip this step.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Apply for Medicaid in one of these ways:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apply online at\u202f<a href=\"https:\/\/healthcare.gov\/\" target=\"_blank\" rel=\"noopener\" title=\"\">healthcare.gov<\/a> or at\u202f<a href=\"https:\/\/epass.nc.gov\/\" target=\"_blank\" rel=\"noopener\" title=\"\">ePass<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call or visit your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local Department of Social Services (DSS) office<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fill out a <a href=\"https:\/\/medicaid.ncdhhs.gov\/apply\" target=\"_blank\" rel=\"noopener\" title=\"\">paper application<\/a> and send by mail, fax, or drop it off at your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local DSS<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>To choose a health plan,<\/strong> call the NC Enrollment Broker at <a href=\"tel:1-833-870-5500\" title=\"\">1-833-870-5500<\/a> (TTY: 711), 7 a.m. to 6 p.m., Monday \u2013 Saturday.&nbsp;<\/p>\n\n\n\n<p>In you have questions about Medicaid eligibility, contact your <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">local DSS office<\/a>.&nbsp;<\/p>\n\n\n\n<div class=\"gb-element-63b8757c\">\n<div class=\"gb-element-fae8f62b\">\n<div>\n<h2 class=\"gb-text\">How to get care<\/h2>\n\n\n\n<p>Your care starts by finding your primary care provider (PCP). This could be a doctor, nurse practitioner, or physician assistant who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cares for your health<\/li>\n\n\n\n<li>Coordinates your needs<\/li>\n\n\n\n<li>Helps you get referrals for specialized services if you need them<\/li>\n<\/ul>\n\n\n\n<p>Your PCP\u2019s name and contact information are on your Medicaid ID card. If you have any questions about choosing or changing your PCP, call your local DSS office. A list of DSS locations can be found here: <a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\" title=\"\">ncdhhs.gov\/localdss<\/a>.<\/p>\n\n\n\n<p><a href=\"\/get-help\/provider-search\/\" title=\"\">Find your provider<\/a><\/p>\n\n\n\n<p>For help getting care, you can also call our Member and Recipient Service Line at <a href=\"tel:1-800-962-9003\" title=\"\">1-800-962-9003<\/a>, 7 a.m. to 6 p.m., Monday \u2013 Saturday.<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-e62b594f\">\n<img loading=\"lazy\" decoding=\"async\" width=\"374\" height=\"374\" class=\"gb-media-19ddb2d3\" alt=\"Elderly couple. Wife kissed husbands cheek\" src=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/eldery-married-couple.png\" title=\"eldery-married-couple\" srcset=\"https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/eldery-married-couple.png 374w, https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/eldery-married-couple-300x300.png 300w, https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/eldery-married-couple-150x150.png 150w, https:\/\/www.vayahealth.com\/wp-content\/uploads\/2025\/06\/eldery-married-couple-12x12.png 12w\" sizes=\"auto, (max-width: 374px) 100vw, 374px\" \/>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-bf1d87f9\">\n<div>\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e6b35942600a5497d05ece6fdcb7d1ed\">If you need help with a mental health or substance use crisis, call our Behavioral Health Crisis Line at <a href=\"tel:1-800-849-6127\" title=\"\">1-800-849-6127<\/a>. This line is available 24 hours a day, seven days a week.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-38d3ad6f\" id=\"services\">\n<div class=\"gb-element-f918d6ed\">\n<h2 class=\"wp-block-heading\">Services covered by Vaya&nbsp;<\/h2>\n\n\n\n<p>Vaya manages mental health, substance use disorder, I\/DD, and TBI services for NC Medicaid Direct members. We work closely with the rest of the NC Medicaid program.&nbsp;<\/p>\n\n\n\n<p>For more information about covered services, check the <a href=\"\/health-plans\/nc-medicaid-direct\/member-handbook\/\" title=\"\">NC Medicaid Direct Member Handbook<\/a>.&nbsp;<\/p>\n\n\n<div class=\"gb-container gb-container-2083ae2e accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-35c87d21\">\n<div class=\"gb-grid-column gb-grid-column-1a13d246\"><div class=\"gb-container gb-container-1a13d246\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-1yqspL\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-1yqspL\" aria-expanded=\"false\" aria-controls=\"collapse-acc-1yqspL\">Mental Health Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-1yqspL\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-1yqspL\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Mental health services support your emotional, psychological, and social well-being. Services and supports are designed for different ages and may be in different places \u2013 in your home, community, or a facility.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our goal is to support you on your journey, no matter the path you choose. From ongoing care to crisis services, your care team works with you to make a plan that supports you and your goals.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/mental-health\/\">Learn more about Mental Health<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-79133db2\"><div class=\"gb-container gb-container-79133db2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z18z6zn\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z18z6zn\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z18z6zn\">Substance Use Disorder Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z18z6zn\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z18z6zn\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Substance use disorder services help you recover from the use of alcohol and other drugs. Services and supports are designed for different ages and may be in different places \u2013 in your home, community, or a treatment center.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our goal is to support you on your journey, no matter the path you choose. From ongoing care to crisis services, your care team works with you to make a plan that supports you and your goals.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/substance-use-disorders\/\">Learn more about Substance Use Disorders<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-aa86e055\"><div class=\"gb-container gb-container-aa86e055\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-1bcQEW\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-1bcQEW\" aria-expanded=\"false\" aria-controls=\"collapse-acc-1bcQEW\">I\/DD Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-1bcQEW\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-1bcQEW\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya covers special services for individuals with I\/DD. All available services are listed in the <\/span><a href=\"\/nc-medicaid-direct\/member-handbook\/\"><span data-contrast=\"none\">Vaya NC Medicaid Direct Member Handbook<\/span><\/a><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Some NC Medicaid Direct members are eligible for the NC Innovations Waiver. This Medicaid waiver helps individuals with I\/DD get services and supports in their home and participate in their community.<\/span> <a href=\"\/benefits-services\/intellectual-developmental-disabilities\/nc-innovations-waiver-registry-unmet-needs\/\"><span data-contrast=\"none\">Learn more about NC Innovations Waiver<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/intellectual-developmental-disabilities\/\">Learn more about Intellectual\/Development Disabilities (I\/DD)<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-78cd31c2\"><div class=\"gb-container gb-container-78cd31c2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZfOJzy\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZfOJzy\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZfOJzy\">TBI Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZfOJzy\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZfOJzy\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW112812789 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112812789 BCX0\">Vaya <\/span><span class=\"NormalTextRun SCXW112812789 BCX0\">covers special services for individuals with<\/span><span class=\"NormalTextRun SCXW112812789 BCX0\"> TBI.\u00a0<\/span><\/span><\/p>\n<p><a href=\"\/benefits-services\/traumatic-brain-injury\/\">Learn more about Traumatic Brain Injury (TBI)<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-8fd2fee0\">\n<div class=\"gb-element-470ab086\">\n<h2 class=\"wp-block-heading\">Extra support<\/h2>\n\n\n<div class=\"gb-container gb-container-5fd47f22 accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-846021dd\">\n<div class=\"gb-grid-column gb-grid-column-a0c916b2\"><div class=\"gb-container gb-container-a0c916b2\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-91Mqp\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-91Mqp\" aria-expanded=\"false\" aria-controls=\"collapse-acc-91Mqp\">Tailored Care Management<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-91Mqp\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-91Mqp\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Tailored Care Management is a free service that provides support for people with mental health needs, substance use disorders, I\/DD, or TBI. As an NC Medicaid Direct member, you may be eligible for Tailored Care Management.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With Tailored Care Management, a care manager works closely with you, your care team, and family or people important to you to create health goals and find needed services. Care managers help with things such as making appointments, understanding medications, and connecting you to community resources.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><a href=\"\/benefits-services\/care-management\/\"><span data-contrast=\"none\">Learn more about Tailored Care Management<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-c092e4ff\"><div class=\"gb-container gb-container-c092e4ff\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZLvbUV\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZLvbUV\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZLvbUV\">Care Coordination<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZLvbUV\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZLvbUV\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW255762792 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255762792 BCX0\">Members who opt out of Tailored Care Management may receive less intensive care coordination services instead. Vaya will help you coordinate services, but it will be more limited than Tailored Care Management.<\/span><\/span><\/p>\n<p><a href=\"\/benefits-services\/care-management\/\">Learn more about Care Coordination<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-346612b9\"><div class=\"gb-container gb-container-346612b9\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z2seHsA\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z2seHsA\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z2seHsA\">CCNC Care Management<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z2seHsA\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z2seHsA\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW104359421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">Members whose main needs are <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">related to <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">physical health<\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\"> may <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">get <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">care management <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">from <\/span><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\">CCNC<\/span><\/span><span class=\"TextRun SCXW104359421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW104359421 BCX0\" data-ccp-parastyle=\"heading 3\"> instead of through Vaya.<\/span><\/span><span class=\"EOP SCXW104359421 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-ed6fd224\"><div class=\"gb-container gb-container-ed6fd224\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1BSFft\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1BSFft\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1BSFft\">1915(i) Services<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1BSFft\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1BSFft\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">1915(i) services help you be more independent in your home or local community. They can help you or a loved one live at home, find a job, learn skills to participate in the community, recover from substance use disorder, and more.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Services include:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Community living and support\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Community transition\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Individual and transitional support\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Respite\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Supported employment services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.vayahealth.com\/benefits-services\/1915i-services\/\"><span data-contrast=\"none\">Learn more about 1915(i) services<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d69b46c6\"><div class=\"gb-container gb-container-d69b46c6\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z15twyy\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z15twyy\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z15twyy\">Community Inclusion<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z15twyy\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z15twyy\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">For members living in a care facility, like a hospital or group home, we <\/span><span data-contrast=\"auto\">will <\/span><span data-contrast=\"auto\">work with you to find your best options. Our team can help you move back into your own home or apartment if that is a safe and healthy option. We will work with you to:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Make a plan for your move<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Set up the services you need<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Make sure you have a safe place to live<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Support you after you move<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"\/about\/transparency\/community-listening-sessions\/\">Learn more about Community Listening Sessions<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-29dae464\"><div class=\"gb-container gb-container-29dae464\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZW33qw\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZW33qw\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZW33qw\">Diversion<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZW33qw\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZW33qw\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Diversion means helping people stay in their own homes and communities, not in a facility. Our team works with eligible members to find the right support and housing. Together, we can make a plan that helps you achieve your goals.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-e9a94c85\"><div class=\"gb-container gb-container-e9a94c85\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-2h8Qua\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-2h8Qua\" aria-expanded=\"false\" aria-controls=\"collapse-acc-2h8Qua\">Quitting Tobacco<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-2h8Qua\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-2h8Qua\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span class=\"TextRun SCXW207370265 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207370265 BCX0\">Quitting smoking or other tobacco products is one of the most important steps you can take to improve your health.\u202fIf you want to quit smoking, we can connect you with <\/span><\/span><a class=\"Hyperlink SCXW207370265 BCX0\" href=\"https:\/\/quitnow.net\/nc\" target=\"_blank\" rel=\"noopener\"><span class=\"TextRun Underlined SCXW207370265 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW207370265 BCX0\" data-ccp-charstyle=\"Hyperlink\">QuitlineNC.com <\/span><span class=\"NormalTextRun SCXW207370265 BCX0\" data-ccp-charstyle=\"Hyperlink\">for support<\/span><\/span><\/a><span class=\"TextRun SCXW207370265 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207370265 BCX0\">.<\/span><\/span><\/p>\n<p><a href=\"\/benefits-services\/improve-your-wellness\/tobacco-cessation\/\">Learn more about Tobacco Cessation<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-90873973\"><div class=\"gb-container gb-container-90873973\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z2cJVST\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z2cJVST\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z2cJVST\">System of Care and Family Partners<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z2cJVST\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z2cJVST\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Vaya uses the <\/span><a href=\"\/get-help\/system-of-care\/\"><span data-contrast=\"none\">System of Care model<\/span><\/a><span data-contrast=\"auto\"> to support youth receiving behavioral health services. North Carolina\u2019s System of Care brings together community-based services, including those provided by Vaya and through schools and other state agencies, such as juvenile justice or child welfare.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"\/get-help\/family-partners\/\">System of Care Family Partners<\/a> can support families to make sure the services that a child and their family receive are coordinated and address their specific needs and strengths. Family Partners can also be part of the care management team.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-352d6716\"><div class=\"gb-container gb-container-352d6716\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZawQLn\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZawQLn\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZawQLn\">Transportation<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZawQLn\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZawQLn\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">NC Medicaid can help you get to regular medical appointments for free. This is called Non-Emergency Medical Transportation (NEMT).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><span data-contrast=\"auto\">For NC Medicaid Direct beneficiaries, <\/span><a href=\"https:\/\/medicaid.ncdhhs.gov\/nemt\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">your local DSS can help you schedule a ride<\/span><\/a><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><b><span data-contrast=\"auto\">If you have a medical emergency, call 911 or go to the nearest emergency room.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<p class=\"gb-text gb-text-0d66f1d4\"><em>For more information about eligibility, services, or approvals, always check the <a href=\"\/health-plans\/nc-medicaid-direct\/member-handbook\/\" title=\"\">NC Medicaid Direct Member Handbook<\/a><a href=\"#\" title=\"\">.<\/a>&nbsp;<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-96137b9a\">\n<div class=\"gb-element-cec6a581\">\n<h2 class=\"wp-block-heading\">NC Medicaid Direct programs&nbsp;<\/h2>\n\n\n\n<div class=\"gb-element-8eb4afd3\">\n<div><div class=\"gb-container gb-container-efa767f9 box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-ae13ddcd gb-headline-text\">Housing Support<\/div>\n\n\n\n<p>We work with state and local partners to help eligible members access special programs for housing support.<\/p>\n\n\n\n<a class=\"gb-button gb-button-8a997e78\" href=\"\/benefits-services\/housing-initiatives\/\"><span class=\"gb-button-text\">Learn more<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/a>\n\n<\/div><\/div>\n\n\n\n<div class=\"d-none\"><div class=\"gb-container gb-container-64b52f43 box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-89f71bb0 gb-headline-text\">Special Programs and Supports&nbsp;<\/div>\n\n\n\n<p>If you want to quit smoking or need support as a new parent, we can connect you with the right program.&nbsp;<\/p>\n\n\n\n<span class=\"gb-button gb-button-e4e9261e\"><span class=\"gb-button-text\">Learn more<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/span>\n\n<\/div><\/div>\n\n\n\n<div class=\"d-none\"><div class=\"gb-container gb-container-60b31e3f box-shadow contact-card\">\n\n<div class=\"gb-headline gb-headline-cc19e7af gb-headline-text\">Healthy Opportunities Pilot&nbsp;<\/div>\n\n\n\n<p>The Healthy Opportunities Pilot (HOP) program connects eligible members to resources that address important needs \u2014 beyond health care.&nbsp;<\/p>\n\n\n\n<a class=\"gb-button gb-button-aaaf8dcd\" href=\"\/get-help\/local-resources\/hop\/\"><span class=\"gb-button-text\">Learn more<\/span><span class=\"gb-icon\"><svg fill=\"none\" viewBox=\"0 0 12 14\" height=\"14\" width=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99991L12 6.99991L0 -6.15597e-05L3.85714 6.99991Z\"><\/path> <path fill=\"#2E7CB5\" d=\"M3.85714 6.99994L12 6.99994L-3.05985e-07 14.0001L3.85714 6.99994Z\"><\/path> <\/svg><\/span><\/a>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-b0f55c6e\">\n<div class=\"gb-element-0ab4f43f\">\n<h2 class=\"wp-block-heading\">Recipient Rights and Responsibilities, Grievances, and Appeals<\/h2>\n\n\n\n<div class=\"gb-element-0a9734f4\">\n<div>\n<div class=\"gb-element-5f921584\">\n<div class=\"gb-element-95ed849c\">\n<div class=\"gb-element-8ceb42dd\">\n<div class=\"gb-text gb-text-2a80fe65\">Rights and Responsibilities&nbsp;<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-8c93a12f\">\n<p class=\"gb-text\">As a NC Medicaid Direct member, you have certain rights and responsibilities. It is important to know what those are.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-9575848d\">\n<p class=\"gb-text-f72f8360 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/nc-medicaid-direct\/member-rights-and-responsibilities\/\" title=\"\">Know your rights<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-80dfa04c\">\n<div class=\"gb-element-70d6416e\">\n<div class=\"gb-element-7a14a0c4\">\n<div class=\"gb-text gb-text-0c3d3127\">Send a \u2028Grievance<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-326efeaa\">\n<p class=\"gb-text gb-text-54856a14\">If you have a complaint about your health plan, provider, care, or services, contact us. You can send a complaint, also called a grievance.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-7b364f60\">\n<p class=\"gb-text-161ae444 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/nc-medicaid-direct\/grievances\/\" title=\"NC Medicaid Direct Grievance\">File a grievance<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div>\n<div class=\"gb-element-6432a31c\">\n<div class=\"gb-element-611bae8a\">\n<div class=\"gb-element-22f0570e\">\n<div class=\"gb-text gb-text-b0f42b97\">Appeal a Decision<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-cdfa40fd\">\n<p class=\"gb-text\">Sometimes Vaya may make a decision about your services that you do not agree with. You can ask us to review it. This is called an appeal.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"gb-element-cbd0dc89\">\n<p class=\"gb-text-40e8ae87 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/nc-medicaid-direct\/appeals\/\" title=\"\">File an appeal<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"resources\">\n<div class=\"gb-element-e8146c99\">\n<div class=\"gb-element-e83b8ceb\">\n<div class=\"gb-element-abc1081e\">\n<h2 class=\"gb-text gb-text-75bed15a\">Resources<\/h2>\n<\/div>\n\n\n\n<div class=\"gb-element-3ebc07c0\">\n<div class=\"gb-element-99a41fd1\">\n<div class=\"gb-element-fa7db971\">\n<div class=\"gb-element-30dcc50d\">\n<div class=\"gb-element-28a5f8d0\">\n<div class=\"gb-element-4b815a77\">\n<p class=\"gb-text-519a5800\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"106\" height=\"102\" viewBox=\"0 0 106 102\" fill=\"none\">\n<rect width=\"105.53\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M52.7651 26.7108C42.1903 20.2284 30.1401 16.543 17.7484 16.0015C17.5231 15.9919 17.2982 16.0278 17.0871 16.107C16.876 16.1861 16.683 16.307 16.5196 16.4623C16.3566 16.6162 16.2265 16.8015 16.1372 17.0071C16.0479 17.2127 16.0012 17.4342 16 17.6584V72.3714C16.0004 72.8024 16.1672 73.2166 16.4655 73.5277C16.7638 73.8388 17.1707 74.0228 17.6013 74.0413C23.2177 73.2413 28.9371 73.5688 34.4254 75.0047C39.9137 76.4406 45.0608 78.9561 49.5657 82.4041C50.5777 82.8235 51.6806 82.9754 52.7683 82.8453\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.765 26.7108C63.3398 20.2284 75.39 16.543 87.7817 16.0015C88.0069 15.9919 88.2318 16.0278 88.4429 16.107C88.654 16.1861 88.847 16.307 89.0104 16.4623C89.1746 16.6173 89.3054 16.8042 89.3948 17.0116C89.4842 17.219 89.5302 17.4424 89.5301 17.6682V72.3714C89.5296 72.8024 89.3629 73.2166 89.0645 73.5277C88.7662 73.8388 88.3594 74.0228 87.9287 74.0413C82.3124 73.2413 76.5929 73.5688 71.1046 75.0047C65.6163 76.4406 60.4693 78.9561 55.9644 82.4041C54.9523 82.8235 53.8494 82.9754 52.7617 82.8453\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.7651 26.7107V82.8779\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M20.9021 73.7828V84.3253C20.9014 84.5761 20.9572 84.8239 21.0653 85.0501C21.1735 85.2764 21.3312 85.4754 21.5268 85.6324C21.7224 85.7894 21.9508 85.9003 22.1951 85.9569C22.4395 86.0135 22.6934 86.0143 22.9381 85.9593C32.7487 83.9137 42.7436 82.8821 52.7652 82.8809C62.1975 82.876 71.6021 83.9028 80.8112 85.943C81.0558 85.9967 81.3092 85.9949 81.553 85.9378C81.7968 85.8807 82.0247 85.7697 82.22 85.613C82.4153 85.4563 82.573 85.2578 82.6815 85.0321C82.79 84.8065 82.8466 84.5594 82.8472 84.309V73.7305\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-e12c1fb2\">Member Handbook<\/div>\n\n\n\n<div class=\"gb-element-ec1b9e83\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-c19b1f3f\">Your Member Handbook explains how your health plan works and what services are available to you.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-a9e74a67\">\n<div class=\"gb-text-dcf570d2 darker-link\"><span class=\"gb-text\"><strong><a href=\"\/health-plans\/nc-medicaid-direct\/member-handbook\/\" title=\"\">Read the handbook<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-ef688295\">\n<div class=\"gb-element-af5739ad\">\n<div class=\"gb-element-8394a835\">\n<div class=\"gb-element-78b05045\">\n<p class=\"gb-text-50675944\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"112\" height=\"113\" viewBox=\"0 0 112 113\" fill=\"none\">\n<rect y=\"0.894531\" width=\"112\" height=\"112\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M16 80.8945V91.5612C16 92.9757 16.5619 94.3322 17.5621 95.3324C18.5623 96.3326 19.9188 96.8945 21.3333 96.8945H32\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M32 16.8945H21.3333C19.9188 16.8945 18.5623 17.4564 17.5621 18.4566C16.5619 19.4568 16 20.8134 16 22.2279V32.8945\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M96 32.8945V22.2279C96 20.8134 95.4381 19.4568 94.4379 18.4566C93.4377 17.4564 92.0812 16.8945 90.6667 16.8945H80\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M80 96.8945H90.6667C92.0812 96.8945 93.4377 96.3326 94.4379 95.3324C95.4381 94.3322 96 92.9757 96 91.5612V80.8945\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M45.3333 86.2279V75.5613H40C38.5855 75.5613 37.2289 74.9994 36.2287 73.9992C35.2285 72.999 34.6666 71.6424 34.6666 70.2279V64.8946H30.4604C30.0353 64.8947 29.6164 64.7932 29.2385 64.5985C28.8607 64.4038 28.5348 64.1216 28.2882 63.7754C28.0415 63.4293 27.8811 63.0291 27.8205 62.6084C27.7598 62.1877 27.8007 61.7586 27.9395 61.3568C34.6844 41.8155 35.4311 27.5613 56 27.5613C60.8604 27.5614 65.6063 29.0373 69.6097 31.7937C73.613 34.55 76.6851 38.4569 78.4194 42.9975C80.1538 47.538 80.4686 52.4981 79.3223 57.2214C78.176 61.9448 75.6226 66.2088 72 69.4493V86.2279\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M65.4188 55.7996C65.79 55.9658 66.1943 56.0452 66.6008 56.0317C67.0073 56.0181 67.4054 55.912 67.7647 55.7213C68.1241 55.5307 68.4352 55.2606 68.6743 54.9316C68.9135 54.6026 69.0745 54.2233 69.145 53.8227C69.6441 50.9088 69.1611 47.9116 67.772 45.3019C66.3828 42.6922 64.1661 40.6179 61.4701 39.4048C58.7741 38.1917 55.7515 37.9085 52.877 38.5997C50.0026 39.2909 47.4392 40.9174 45.5894 43.2236C45.3357 43.5418 45.1581 43.9138 45.0702 44.3111C44.9822 44.7084 44.9863 45.1206 45.082 45.5162C45.1777 45.9117 45.3625 46.2801 45.6224 46.5933C45.8823 46.9065 46.2103 47.1561 46.5814 47.3231L65.4188 55.7996Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-dcaefff9\">Health Screenings<\/div>\n\n\n\n<div class=\"gb-element-2a031003\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-587471cd\">Being mentally and emotionally strong is important to maintain your overall health. Take a screening today to see where you stand.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-ca22e803\">\n<div class=\"gb-text-c0e163af darker-link\"><span class=\"gb-text\"><strong><a href=\"\/benefits-services\/mental-health\/screening\/\" title=\"\">Take a health screening<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e65f35d4\">\n<div class=\"gb-element-ffd631df\">\n<div class=\"gb-element-8b641aed\">\n<div class=\"gb-element-d056c915\">\n<p class=\"gb-text-cee1ca51\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M20.6666 34.6667H81.3333V86.0001H20.6666V34.6667Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M53.3333 72H48.6667C47.429 72 46.242 72.4917 45.3668 73.3668C44.4917 74.242 44 75.429 44 76.6667V86H58V76.6667C58 75.429 57.5083 74.242 56.6332 73.3668C55.758 72.4917 54.571 72 53.3333 72Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M44 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M58 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 44V48.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M44 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M58 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 58V62.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M16 34.6667H86\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M73.0235 16H28.9764C27.9359 16.0001 26.9252 16.348 26.105 16.9883C25.2849 17.6287 24.7022 18.5248 24.4497 19.5342L20.6666 34.6667H81.3333L77.5502 19.5342C77.2977 18.5248 76.7151 17.6287 75.8949 16.9883C75.0747 16.348 74.0641 16.0001 73.0235 16Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M30 72V76.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M72 72V76.6667\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-967eb1b0\">Walk-in Centers<\/div>\n\n\n\n<div class=\"gb-element-d492ca44\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-bd4f454d\">Find a walk-in center near you and receive a same-day crisis assessment.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-13f3741c\">\n<div class=\"gb-text-5dfd97ba darker-link\"><span class=\"gb-text\"><strong><a href=\"\/get-help\/walk-crisis-centers\/\" title=\"Walk-in Centers\">Find a location<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-f64c8520\">\n<div class=\"gb-element-ba49fde8\">\n<div class=\"gb-element-c53ebf6a\">\n<div class=\"gb-element-80683f90\">\n<p class=\"gb-text-7ac29b8d\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M26.1653 22.3608C28.1587 24.4436 30.554 26.1002 33.2063 27.2302C35.8587 28.3602 38.7127 28.9401 41.5957 28.9348C44.5235 28.93 47.4208 28.3402 50.1175 27.2\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M24.3696 28.9348C24.3696 30.6334 24.7042 32.3154 25.3542 33.8847C26.0043 35.454 26.957 36.8799 28.1581 38.0811C29.3592 39.2822 30.7852 40.2349 32.3545 40.885C33.9238 41.535 35.6058 41.8696 37.3044 41.8696C39.003 41.8696 40.685 41.535 42.2543 40.885C43.8237 40.2349 45.2496 39.2822 46.4507 38.0811C47.6518 36.8799 48.6046 35.454 49.2546 33.8847C49.9046 32.3154 50.2392 30.6334 50.2392 28.9348C50.2392 27.2362 49.9046 25.5542 49.2546 23.9849C48.6046 22.4155 47.6518 20.9896 46.4507 19.7885C45.2496 18.5874 43.8237 17.6346 42.2543 16.9846C40.685 16.3346 39.003 16 37.3044 16C35.6058 16 33.9238 16.3346 32.3545 16.9846C30.7852 17.6346 29.3592 18.5874 28.1581 19.7885C26.957 20.9896 26.0043 22.4155 25.3542 23.9849C24.7042 25.5542 24.3696 27.2362 24.3696 28.9348Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M41.8696 67.7393H16C16.0009 63.9154 17.031 60.1622 18.9822 56.8736C20.9333 53.5849 23.7337 50.8821 27.0894 49.0486C30.445 47.2151 34.2323 46.3186 38.0538 46.4531C41.8754 46.5877 45.5903 47.7483 48.8087 49.8132\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M52.5217 58.6089H82.9565C82.9565 58.6089 86 58.6089 86 61.6524V82.9567C86 82.9567 86 86.0002 82.9565 86.0002H52.5217C52.5217 86.0002 49.4783 86.0002 49.4783 82.9567V61.6524C49.4783 61.6524 49.4783 58.6089 52.5217 58.6089Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M75.3478 70.0219C75.3478 69.8201 75.2676 69.6266 75.1249 69.4839C74.9822 69.3412 74.7887 69.261 74.5869 69.261H70.7825V65.4567C70.7825 65.2549 70.7024 65.0613 70.5597 64.9187C70.417 64.776 70.2235 64.6958 70.0217 64.6958H65.4565C65.2547 64.6958 65.0611 64.776 64.9184 64.9187C64.7758 65.0613 64.6956 65.2549 64.6956 65.4567V69.261H60.8912C60.6894 69.261 60.4959 69.3412 60.3532 69.4839C60.2105 69.6266 60.1304 69.8201 60.1304 70.0219V74.5871C60.1304 74.7889 60.2105 74.9824 60.3532 75.1251C60.4959 75.2678 60.6894 75.348 60.8912 75.348H64.6956V79.1523C64.6956 79.3541 64.7758 79.5476 64.9184 79.6903C65.0611 79.833 65.2547 79.9132 65.4565 79.9132H70.0217C70.2235 79.9132 70.417 79.833 70.5597 79.6903C70.7024 79.5476 70.7825 79.3541 70.7825 79.1523V75.348H74.5869C74.7887 75.348 74.9822 75.2678 75.1249 75.1251C75.2676 74.9824 75.3478 74.7889 75.3478 74.5871V70.0219Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M61.6523 58.6089V55.5654C61.6523 54.7583 61.973 53.9842 62.5438 53.4134C63.1145 52.8426 63.8886 52.522 64.6958 52.522H70.7828C71.59 52.522 72.3641 52.8426 72.9348 53.4134C73.5056 53.9842 73.8263 54.7583 73.8263 55.5654V58.6089\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-6e5f34ca\">Find a provider<\/div>\n\n\n\n<div class=\"gb-element-e2956059\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-994c852f\">The health of your body impacts your mind and daily life. Vaya can help you along the way.\u202f&nbsp;<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-dd15d2ae\">\n<div class=\"gb-text-cd2d3baa darker-link\"><span class=\"gb-text\"><strong><a href=\"\/get-help\/provider-search\/\" title=\"\">Find a provider<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-c7278bea\">\n<div class=\"gb-element-0866a7b6\">\n<div class=\"gb-element-8f273bc6\">\n<div class=\"gb-element-e1d9347a\">\n<p class=\"gb-text-354ffb35\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"112\" height=\"113\" fill=\"none\">\n    <rect y=\".895\" width=\"112.007\" height=\"112\" rx=\"12\" fill=\"#fff\"><\/rect>\n    <path d=\"M16.356 62.228A40 40 0 0 1 56 16.895M95.651 62.228A40 40 0 0 0 56 16.895\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M85.337 57.058A29.367 29.367 0 0 0 56 86.46a29.37 29.37 0 0 0 29.337-29.4Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M63.719 66.583a32.54 32.54 0 0 0-7.68-33.688 32.537 32.537 0 0 0-7.637 33.816\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M56 86.46a29.368 29.368 0 0 0-29.333-29.402A29.366 29.366 0 0 0 56 86.46Z\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <path d=\"M56.003 96.894V86.46M92.682 72.865a38.15 38.15 0 0 1-5.013 8.466M79.957 88.915a37.603 37.603 0 0 1-8.533 4.879M40.665 93.794a37.33 37.33 0 0 1-8.534-4.879M24.409 81.331a38.066 38.066 0 0 1-5.013-8.466\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-53910e22\">Improve Your Wellness<\/div>\n\n\n\n<div class=\"gb-element-0981ea93\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-75c0ffd0\">Your physical and mental health are closely connected. Learn how to have a healthier lifestyle and strengthen your resilience.<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e69eefbd\">\n<div class=\"gb-text-bb57080a darker-link\"><span class=\"gb-text\"><strong><a href=\"\/benefits-services\/improve-your-wellness\/\" title=\"\">How to improve wellness<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-99c00432\">\n<div class=\"gb-element-c352a92c\">\n<div class=\"gb-element-8d25802e\">\n<div class=\"gb-element-fec7c9ec\">\n<p class=\"gb-text-3bb1302b\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"102\" height=\"102\" viewBox=\"0 0 102 102\" fill=\"none\">\n<rect width=\"102\" height=\"102\" rx=\"12\" fill=\"white\"><\/rect>\n<path d=\"M28.8331 73.5553V76.6664C28.8077 77.261 28.9713 77.8484 29.3006 78.3442C29.6298 78.84 30.1077 79.2187 30.6656 79.426L52.1665 85.9998V58.5192L32.0282 51.1365C31.6295 51.028 31.2102 51.0184 30.8069 51.1085C30.4036 51.1985 30.0283 51.3856 29.7135 51.6534C29.3988 51.9213 29.1541 52.2618 29.0007 52.6456C28.8473 53.0293 28.7898 53.4447 28.8331 53.8557V59.5926\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M75.5406 73.0855V76.6851C75.5687 77.2798 75.4065 77.868 75.0775 78.3642C74.7486 78.8605 74.27 79.2389 73.7113 79.4447L52.1667 85.9998V58.5192L72.3455 51.1365C72.7443 51.028 73.1635 51.0184 73.5668 51.1085C73.9702 51.1985 74.3455 51.3856 74.6602 51.6534C74.9749 51.9213 75.2196 52.2618 75.373 52.6456C75.5264 53.0293 75.584 53.4447 75.5406 53.8557V60.0406\" stroke=\"#4197CB\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M33.4596 70.7771C33.4596 72.3326 31.708 73.5771 29.5676 73.5553C25.2804 73.5366 21.8177 71.0166 21.8333 67.9242V65.1241C21.8333 62.0348 25.3333 59.5459 29.6111 59.5646C31.7547 59.5646 33.4845 60.8339 33.4782 62.3646L33.4596 70.7771Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M68.5219 70.7771C68.5219 72.3326 70.2734 73.5771 72.4201 73.5553C76.7135 73.5366 80.1824 71.0166 80.1668 67.9242V65.1241C80.1668 62.0348 76.6606 59.5459 72.3672 59.5646C70.2237 59.5646 68.4877 60.8339 68.497 62.3646L68.5219 70.7771Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<path d=\"M39.3706 28.8334C39.3706 30.5187 39.7026 32.1875 40.3475 33.7445C40.9924 35.3015 41.9377 36.7163 43.1294 37.908C44.3211 39.0997 45.7359 40.045 47.2929 40.6899C48.8499 41.3348 50.5187 41.6668 52.204 41.6668C53.8893 41.6668 55.5581 41.3348 57.1151 40.6899C58.6721 40.045 60.0869 39.0997 61.2786 37.908C62.4703 36.7163 63.4156 35.3015 64.0605 33.7445C64.7054 32.1875 65.0374 30.5187 65.0374 28.8334C65.0374 27.1481 64.7054 25.4793 64.0605 23.9223C63.4156 22.3652 62.4703 20.9505 61.2786 19.7588C60.0869 18.5671 58.6721 17.6218 57.1151 16.9769C55.5581 16.3319 53.8893 16 52.204 16C50.5187 16 48.8499 16.3319 47.2929 16.9769C45.7359 17.6218 44.3211 18.5671 43.1294 19.7588C41.9377 20.9505 40.9924 22.3652 40.3475 23.9223C39.7026 25.4793 39.3706 27.1481 39.3706 28.8334Z\" stroke=\"#005B93\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg><\/span><\/p>\n<\/div>\n\n\n\n<div class=\"gb-text gb-text-1a572f79\">News and Stories<\/div>\n\n\n\n<div class=\"gb-element-c9e18776\"><\/div>\n\n\n\n<div class=\"gb-text gb-text-f86b60e2\">Stay informed on Vaya news, helpful articles, real member experiences, and wellness resources.&nbsp;<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-82f95792\">\n<div class=\"gb-text-5565b18d darker-link\"><span class=\"gb-text\"><strong><a href=\"\/news-and-stories\/\" title=\"Wellness Support for North Carolina Communities\">Read news and stories<\/a><\/strong><\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"14\">\n    <path d=\"M3.857 7H12L0 0l3.857 7ZM3.857 7H12L0 14l3.857-7Z\"><\/path>\n<\/svg><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-6b5eebfd\">\n<div class=\"gb-element-370426b4\">\n<h2 class=\"wp-block-heading\">Questions and Answers<\/h2>\n\n\n\n<div class=\"gb-element-5e96299d\"><div class=\"gb-container gb-container-1fb31c8a accordion-wrapper accessible-accordion\" id=\"wrapper-main0126\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-f27f1e6a\">\n<div class=\"gb-grid-column gb-grid-column-c1916715\"><div class=\"gb-container gb-container-c1916715\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-RFvPU\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-RFvPU\" aria-expanded=\"false\" aria-controls=\"collapse-acc-RFvPU\">Who qualifies for NC Medicaid Direct?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-RFvPU\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-RFvPU\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Children\/youth in foster care<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Children\/youth who get adoption assistance<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Children who get Community Alternatives Program for Children (CAP\/C) services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Federally recognized tribal members or others who qualify for services through <\/span><span data-contrast=\"auto\">the <\/span><span data-contrast=\"auto\">Indian Health Service (IHS)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Former foster care youth<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">People in the Health Insurance Premium Payment (HIPP) program<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">People in the Program for All-inclusive Care for the Elderly (PACE)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who are medically needy<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who get Community Alternatives Program for Disabled Adults (CAP\/DA) services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who get Family Planning Medicaid only<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who get Medicaid and Medicare<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who may have a mental health disorder, substance use disorder, I\/DD, or TBI<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d6b69f29\"><div class=\"gb-container gb-container-d6b69f29\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-ZSCEUJ\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-ZSCEUJ\" aria-expanded=\"false\" aria-controls=\"collapse-acc-ZSCEUJ\">How do I get a Medicaid ID Card?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-ZSCEUJ\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-ZSCEUJ\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">Your Medicaid ID card is mailed to you. The mailing address on the card is the same as the address on file at your local DSS office. Your Medicaid ID card has:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your primary care provider\u2019s name and phone number<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your Medicaid ID Card<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Information on how to contact Vaya<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If anything is wrong on your Medicaid ID card<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\"> or if you lose your card, call your local DSS office right away. A list of DSS locations can be found here: <\/span><a href=\"https:\/\/www.ncdhhs.gov\/localDSS\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">ncdhhs.gov\/localdss<\/span><\/a><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Always carry your Medicaid ID card with you. You will need to show it each time you go for care. However, if you do not have your card, your provider may still be able to see you.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d48e4074\"><div class=\"gb-container gb-container-d48e4074\"><div class=\"gb-inside-container\">\n\r\n\r\n\n\n\n\n    <div class=\"accordion-item-block\"  itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <h2 class=\"accordion-headline\" id=\"heading-acc-Z1zNPLc\">\n            <div class=\"accordion-button-span custom-accordion-trigger\"  itemprop=\"name\" tabindex=\"0\" role=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-acc-Z1zNPLc\" aria-expanded=\"false\" aria-controls=\"collapse-acc-Z1zNPLc\">How can I choose or change my primary care physician (PCP)?<\/div>\n        <\/h2>\n        <div id=\"collapse-acc-Z1zNPLc\"  itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" role=\"region\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-acc-Z1zNPLc\" data-bs-parent=\"#wrapper-main0126\">\n            <div class=\"accordion-body\"  itemprop=\"text\">\n                <p><span data-contrast=\"auto\">You have an opportunity to choose your own PCP. Your PCP\u2019s name and contact information are on your Medicaid ID card. If you do not choose a PCP, NC Medicaid may choose one for you based on your past health care.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your PCP is a doctor, nurse practitioner, or physician assistant who will:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Care for your physical health when you are well and sick<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Help you get referrals to specialized providers if you need them (like a cardiologist)<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You can change your PCP at any time and for any reason. If you have any questions about choosing or changing your PCP, call your local DSS office.<\/span><\/p>\n<p><a href=\"\/get-help\/provider-search\/\">Find a provider now<\/a><\/p>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-786f5124\" id=\"ncdirectcounties\">\n<div class=\"gb-element-b8510bd9\">\n<h3 class=\"gb-text gb-text-f4b9ff9e\">Which North Carolina counties are in the Vaya region?&nbsp;<\/h3>\n\n\n\n<p>Vaya serves NC Medicaid Direct members with eligibility from the following counties: Alamance, Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Caswell, Chatham, Cherokee, Clay, Franklin, Graham, Granville, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Person, Polk, Rockingham, Rowan, Stokes, Swain, Transylvania, Vance, Watauga, Wilkes, and Yancey.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>NC Medicaid Direct NC Medicaid Direct is North Carolina\u2019s health care program for Medicaid beneficiaries who are not enrolled in a managed care plan.&nbsp;&nbsp; Vaya members who are part of [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":50932,"parent":51630,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"full-width-breadcrumbs","meta":{"_tec_requires_first_save":true,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","banner-text":"","banner-text-color":"","button-text":"","button-text-color":"","button-link":"","has-button-icon":"","background-color":"","has-background-icon":"","background-icon-color":"","second-featured-image":"","footnotes":""},"class_list":["post-51639","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/pages\/51639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/comments?post=51639"}],"version-history":[{"count":1,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/pages\/51639\/revisions"}],"predecessor-version":[{"id":56352,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/pages\/51639\/revisions\/56352"}],"up":[{"embeddable":true,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/pages\/51630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/media\/50932"}],"wp:attachment":[{"href":"https:\/\/www.vayahealth.com\/es\/wp-json\/wp\/v2\/media?parent=51639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}