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Important Vaya Total Care Information.
Vaya Total Care will be available December 1. Current Medicaid and State-funded services will not change until then.
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Vaya Total Care
Behavioral Health & Intellectual/Developmental Disabilities Tailored Plan
Launching December 1, 2022
Medicaid and NC Health Choice Services
For Medicaid and NC Health Choice Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
How to Access Services
Find a Provider
Member Rights & Responsibilities
Member Handbook
NC Innovations Waiver & Registry of Unmet Needs
Innovations Member & Family Handbook
Ombudsman Program
How to File a Grievance
Member Appeals
State-Funded Services
Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
Access to Care
Find a Provider
Recipient Handbook
Recipient Rights & Responsibilities
How to File a Complaint
Recipient Appeals
State Recipient Plan
Learn more about Medicaid Transformation in North Carolina
Benefits & Services
Physical Health
Vaccinations
Tobacco Cessation
Mental Health
Take a Screening
Substance Use Disorders
Substance Use Recovery
Opioid Misuse Prevention & Treatment
Pharmacy Lock-in Program
Intellectual/Developmental Disabilities
NC Innovations Waiver & Registry of Unmet Needs
Individual & Family Directed Services
Supported Living Initiative
Microenterprise Directory
Benefit Plans
Member Handbook
Member Rights & Responsibilities
Improve Your Wellness
Total Care Management
Person-Centered Planning
Housing Initiatives
Benefit Plans
Vaya Health has two Medicaid plans that are based on the North Carolina’s 1915(b)(c) Waiver and state-funded services.
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For Youth & Families
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Events Calendar
Education & Training
Peer Support Specialist Training
Community Education
Crisis Intervention Team (CIT) Training
Advance Directives
Emergency & Disaster
Local Resources
Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
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About
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Contact
Need help?
Call our 24/7 Access to Care Line to enroll or check eligibility. We help everyone who calls, access the care they need. 1-800-849-6127.
Call our 24/7 Access to Care Line
Contact Us
Member & Recipient Service Line:
1-800-962-9003
(Mon.-Sat., 7a-6p)
Provider Support Line:
1-866-990-9712
General Inquiries:
1-800-893-6246
Vaya Health Confidential Compliance
(Fraud, Waste & Abuse)
24-hour hotline:
1-866-916-4255
Report fraud, waste, and abuse via EthicsPoint
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Events
40-hour NC Peer Support Specialist Training (In-person) – Burlington, NC
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