Vaya Total Care is Vaya Health’s model of complex care management to support the overall health of qualifying members. Our aim is to get you the right care, at the right time, in the right setting.
What matters to you is what matters to us. Our care managers work closely with you to make sure that your voice is heard and your needs are understood. You will be asked to let us know what goals are most important to you and your loved ones, and, together, we will create the plan that is right for you.
We believe that every person deserves access to high-quality care. That is why we are working to help you find the supports you need to meet your wellness and recovery goals.
How Vaya Total Care Helps You
We know that many things can affect your health – from medical conditions or mental health concerns to housing, food and employment needs. It’s hard to stay healthy if your basic needs are not being met.
Your care manager pays attention to your life “outside the doctor’s office.” Our team will work closely with you and your loved ones to identify your goals and focus on real solutions to your healthcare challenges. This may include helping you find resources in your community, linking you to appropriate medical specialists or supporting your healthy eating and sleep habits. Our person-centered planning process ensures that we work closely with you to make sure your choices are respected.
We also offer screening programs for members who opt into Vaya Total Care. These programs help us develop our customized care plans to address the full range of your needs. If you have questions, contact our Access to Care Line at 1-800-849-6127 and ask about Vaya Total Care, our model of complex care management.
