Vaya Total Care

Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan

State Recipient Plan

Help to Quit Smoking or Using Tobacco

Quitting smoking or use of other tobacco products is one of the most important steps you can take to improve your health. In fact, tobacco use is the number one cause of preventable death in the United States and North Carolina. Smoking causes damage to every system and nearly every organ of the body. 

QuitlineNC provides free help to any North Carolina resident who wants to stop smoking or stop using other tobacco products. The program offers coaching and support to help you get started on your tobacco-free life. For more information, call 1-800-QUIT-NOW (1-800-784-8669) or visit You can also talk to your provider or call Recipient Services at 1-800-962-9003 for additional information and resources. 

Care and Case Management for Vaya Recipients

Managing your health care alone can be hard, especially if you are dealing with many health problems at the same time. If you need extra support to get and stay healthy, we can help. 

Case Management for Adults and Children with Behavioral Health Needs 

Some adults and children who have mental health and substance use disorder needs, but do not have Medicaid, may be eligible to get case management services. A case manager is a specially trained behavioral health care worker who works with you and your health care providers to make sure you get the right care when and where you need it. The case manager knows what resources are available in your community and will work with local providers to get you the help you need. 

Care Management for Adults and Children with I/DD and TBI 

Some adults and children who have I/DD and TBI conditions, but do not have Medicaid, may be eligible to have a Care Manager who works for Vaya. If you qualify, Vaya will match you to a Care Manager that has specialized training to meet your needs. 

If you are eligible to receive case or care management services, you may not be able to get services if funding has been used. If this happens, you may be put on a waiting list by Vaya until additional funds are available. Call Member and Recipient Services at 1-800-962-9003 for more information. 

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