North Carolina’s managed care organizations are charged with managing care for targeted individuals who have behavioral health diagnoses or intellectual/ developmental disabilities. Many times these individuals have above-average rates of chronic physical health issues and lower rates of access to routine and preventative physical health services. They generally experience poor coordination of care between their physical and behavioral healthcare providers. This results in high social and financial costs to individuals, their families and the healthcare system, as well as lowering quality of life.



Studies show that integration of physical and behavioral care and collaboration between these healthcare providers leads to improved access to needed care, reduced cost with earlier intervention and coordination of treatment, improved consumer and provider satisfaction and better health outcomes.



Develop and train the regional workforce

In partnership with the Mountain Area Health Education Center (MAHEC), Vaya will fund a regional provider education initiative to increase whole-person and collaborative care.

Enhance care coordination

Through care coordination activities and consumer support, we are addressing gaps between physical health, mental health, substance use and developmental disability needs from a whole-person perspective.

Eliminate barriers and create supports

Through policy, funding, contracting and advocacy, we will identify barriers to integrated and collaborative care and seek to eliminate these barriers while simultaneously incentivizing whole-person care.

Manage the behavioral health and intellectual/developmental disabilities network

We will work with contract providers to support the evolution toward a whole-person, collaborative orientation to care. We will work closely with physical healthcare partners to reduce the gap between systems of care.

Measure progress

We will work in partnership with providers to measure the progress of collaborative, integrated and whole-person care activities and associated outcomes.



The future of healthcare lies in addressing the needs of the whole person.  Download the Integrated Care flyer to learn more.  These key terms and definitions will help prepare for a service delivery system that centers on the coordination and integration of behavioral health, intellectual/developmental disabilities (I/DD) and primary care services.

For more information on information on training, technical assistance, coaching or quality improvement in integrated and collaborative care, please contact a Collaborative Care Program Manager: 828-225-2785 (local) or 1-800-893-6246 (toll-free).

Call 1-800-849-6127 toll free 24/7 to access mental health, substance use and intellectual and/or developmental disability services. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.