Recipient Rights and Responsibilities
As a Vaya Health recipient of State-funded services, you have certain rights. Vaya will respect your rights and make sure that no one working for our plan, or any of our providers, will prevent you from using your rights.
Your Rights
As a Vaya recipient of State-Funded Services, you have a right to:
- Be cared for with respect, without regard for health status, sex, race, color, religion, national origin, age, marital status, sexual orientation, or gender identity.
- Discuss any concerns about services without fear of retaliation.
- Have your plan of care fully explained to you.
- Give your approval for any treatment or plan of care.
- Be told of your options when getting services so you or your guardian can make an informed choice.
- Refuse care and be told what you may risk if you do, except for emergency situations including any involuntary commitment.
- Receive information on available treatment options.
- Ask, if needed, that your medical record be amended or corrected.
- Be sure your medical record is private and will not be shared with anyone except as required by law, contract or with your approval.
- Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
Your Responsibilities
As a Vaya recipient of State-funded services, you agree to:
- Treat health care staff with respect.
- Tell us if you have problems/concerns with any health care staff by calling Member and Recipient Services at 1-800-962-9003.
- Keep your appointments. If you must cancel, call as soon as you can.