Vaya Health’s service array includes “in lieu of” services, also known as ILOS. ILOS are not included in the NC Medicaid state plan but have been approved by the NC Department of Health and Human Services (NCDHHS) for use by Vaya as medically appropriate, cost-effective alternatives to State Plan services.
Vaya members have the right to refuse ILOS and instead request the original service, which is listed for their reference in the Vaya Health Member Handbook.View ILOS Policy
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