How to Access Recipient Services

Vaya Health manages state-funded services for recipients who need care for mental health, substance use disorder, intellectual/developmental disability (I/DD), or traumatic brain injury (TBI) needs. To find a provider for non-emergency services, call Member and Recipient Member Services toll-free at 1-800-962-9003, Monday-Saturday, 7 a.m. to 6 p.m. You can also look up providers in your area by using our search tool Find a Provider.

You can call Member and Recipient Services if you have questions or would like more information about services for behavioral health, I/DD, or TBI care needs. If you reach this number during non-business hours, please leave a voice message and someone will call you back the following business day. 

Behavioral Health Crisis Line 

If you are experiencing thoughts of hurting yourself or others, emotional or mental pain or distress, or another type of mental health or substance use disorder emergency, call our Behavioral Health Crisis Line 24 hours a day, 7 days a week, at 1-800-849-6127 (TTY 711). This is a free call.

When you call the Behavioral Health Crisis Line, you will talk to someone who will listen, help, and discuss options for your care. (If you or someone else is in danger or needs medical attention, call 911.)