How to Access Member Services

Vaya Health manages all of your Medicaid services in one place. If you are sick, experiencing a behavioral health crisis, or need other health care services, choose one of the options below. (In a life-threatening emergency, always call 911 or visit the nearest emergency department.)

If you are not sure who to call or have other questions, call Member and Recipient Services toll-free at 1-800-962-9003 (TTY 711), Monday-Saturday, 7 a.m. to 6 p.m.

Your Primary Care Provider

If you are sick or need non-emergency care for your physical health, call your primary care provider (PCP). Your PCP’s name and number are listed on your Medicaid card. Your PCP can connect you to specialists or other health care providers who can deliver any additional services you may need.

You can request to change your PCP by completing the Primary Care Provider Change Request Form  and sending it to Vaya by email to or by fax to 1-877-917-9887. Forms completed improperly or that are missing the member’s or responsible party’s signature will not be processed, and the PCP change will not occur.

If you need information about your PCP or have any questions, please call Vaya’s Member and Recipient Service Line at 1-800-962-9003, 7 a.m.-6 p.m., Monday-Saturday, including holidays.

Behavioral Health Crisis Line

If you are experiencing thoughts of hurting yourself or others, emotional or mental pain or distress, or another type of mental health or substance use disorder emergency, call our Behavioral Health Crisis Line 24 hours a day, 7 days a week, at 1-800-849-6127 (TTY 711). This is a toll-free call. You will talk to someone who will listen, help, and discuss options for your care. (If you or someone else is in danger or needs medical attention, call 911.)

Member and Recipient Services

If you need help finding a provider for non-emergency care, including mental health or substance use disorder services, call Member and Recipient Member Services toll-free at 1-800-962-9003, Monday-Saturday, 7 a.m. to 6 p.m. If you reach Member and Recipient Services outside of business hours, please leave a voice message and someone will call you back the next business day. You can also look up providers in your area by searching our provider directory.