NC Medicaid Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plan (Vaya Total Care) will launch July 1, 2024. Learn more About Tailored Plan Launch.
NC Medicaid Expansion launched Dec. 1st. North Carolina is expanding health care coverage to more people. Learn more About NC Medicaid Expansion.
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Recipient Handbook

Our Recipient Handbook explains how your health plan works and what state-funded services may be available to you.

Recipient Handbook [English] Recipient Handbook [Spanish]

Use this handbook to learn more about: 

  • Mental health, substance use disorder, intellectual/developmental disability (I/DD), and traumatic brain injury (TBI) services
  • How to get care
  • How to file a complaint or appeal
  • Your rights and responsibilities

This handbook will become effective 2024.

If you need to review our current handbook, please visit our Benefits Plan page.

If you have questions about the handbook, need to request a printed copy, a copy in Spanish or other languages, or a copy in large-print or other alternate formats, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003