Recipient Handbook

Our Recipient Handbook explains how your health plan works and what state-funded services may be available to you.

Use this handbook to learn more about: 

  • Mental health, substance use disorder, intellectual/developmental disability (I/DD), and traumatic brain injury (TBI) services
  • How to get care
  • How to file a complaint or appeal
  • Your rights and responsibilities

This handbook will become effective 2024.

If you need to review our current handbook, please visit our Benefits Plan page.

If you have questions about the handbook, need to request a printed copy, a copy in Spanish or other languages, or a copy in large-print or other alternate formats, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m.

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