Important Vaya Total Care Information. The Vaya Behavioral Health & Intellectual / Developmental Disabilities Tailored Plan, called Vaya Total Care, will be available Oct. 1, 2023.
Current Medicaid and State-funded services will not change until then. Click here to learn more. ×

Member Handbook

Our Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy.

Member Handbook [English] Member Handbook [Spanish]

Use this handbook to learn more about: 

  • Your benefits 
  • How to get care 
  • Extra support and programs to keep you healthy 
  • How to file an appeal or complaint 
  • Your rights and responsibilities 

This handbook will become effective Oct. 1, 2023.

If you need to review our current handbook, please visit our Benefits Plan page.

To request a printed copy, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Call Member and Recipient Services if you have questions about the handbook, to request a copy in Spanish or other languages, or to get a copy in large-print or other alternate formats. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member & Recipient Services Line at
1-800-962-9003.

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