Member Handbook

Our Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy.

Use this handbook to learn more about: 

  • Your benefits 
  • How to get care 
  • Extra support and programs to keep you healthy 
  • How to file an appeal or complaint 
  • Your rights and responsibilities 

This handbook will become effective 2024.

If you need to review our current handbook, please visit our Benefits Plan page.

To request a printed copy, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Call Member and Recipient Services if you have questions about the handbook, to request a copy in Spanish or other languages, or to get a copy in large-print or other alternate formats. 

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