In Lieu of Services Policies

Vaya Health’s Medicaid service array includes “in lieu of services.” These extra supports are not included in the North Carolina Medicaid State Plan but have been approved by the North Carolina Department of Health and Human Services for use by Vaya as medically appropriate, cost-effective substitutions to State Plan services.

Vaya members have the right to refuse in lieu of services and request the original service instead. We offer the following in lieu of services for eligible Medicaid members:

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Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Service Line at 1-800-962-9003.

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