Care Management

Care management is a free benefit available to qualifying Vaya members who may need special medical and social support. Care managers work with members to identify their strengths, identify their needs, and build a personalized plan of care that is right for them.

How Care Management Helps You

Care management gives you more control over your personal health and wellness. Your care manager works closely with you to make sure your voice is heard and your needs are understood. Together, you will create a plan that includes the services and supports you need to stay healthy, safe, and satisfied with your care.

Your care manager also pays attention to your life “outside the doctor’s office”. This may include helping you find resources in your community, linking you to appropriate medical specialists or supporting your healthy eating and sleep habits. Our person-centered planning process ensures that we work closely with you to make sure your choices are respected.

To learn more, call 1-800-849-6127.

Care Management Referrals

We accept internal and external referrals for care management from any organization or individual (including members, caregivers, hospital discharge planners, the N.C. Division of Juvenile Justice, departments of Social Services, primary care and behavioral healthcare providers, disease management programs, utilization management programs, health information lines, etc.) using the Vaya Health Care Management Referral Form.

Child and Youth Services Resource Guide

Use Vaya’s Child and Youth Services Resource Guide to learn about:

  • Resources for child-serving agencies about Medicaid services available through Vaya
  • How to access routine and emergency care
  • DSS escalation strategies