Choose a Primary Care Provider

Tailored Plan members may choose or change their primary care provider (PCP) during the PCP Choice Period from April 15-May 15, 2024.

Learn more about the NC Innovations Waiver slot allocation process for FY 2023-24.
NC Innovations

Learn more about the NC Innovations Waiver slot allocation process for FY 2023-24.

slider navigation left
slider navigation right

Welcome to Vaya Health

We believe the best health care puts people first.

Start Your Journey

Health Plans

Vaya Total Care

The Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan for Medicaid members and State-Funded Services for recipients launches in 2024.

NC Medicaid Services

For Medicaid beneficiaries with serious mental illness, serious emotional disturbance, severe substance use disorder, intellectual/developmental disabilities (I/DD), or a traumatic brain injury (TBI):

  • Physical health care services
  • Pharmacy benefits
  • Mental health services
  • Substance use disorder services
  • I/DD services
  • NC Innovations Waiver services
  • TBI services
  • Long-term services and supports (LTSS)
  • Dedicated care manager

Available in 2024.

Learn more about Medicaid services.

State-Funded Services

For qualifying North Carolina residents with no insurance, or not enough insurance:

  • Mental Health
  • Substance use recovery services
  • I/DD services
  • TBI services

Available in 2024.

Learn more About Tailored Plan Recipients.

welcome icon


Did you receive a letter from Vaya about services and supports? Start your health journey here.

provider search icon

Provider Search

Need help finding a health care provider? Use our search tool to locate a provider near you who participates in the Vaya network.

local support icon

Local Resources

Use this page to find free or low-cost community services near you to help meet other needs that impact your health.

About Us

Who is Vaya?

Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid.

At Vaya, we believe that working together across different areas of care is the best way to help people reach their health goals. From physical conditions or mental health concerns to housing, food, and employment, we know that everyone’s needs are unique. Our person-centered approach connects people to the services and supports they need to achieve health and wellness in their communities.

Vaya’s roots in North Carolina go back 50 years. Alongside Vaya Health members, recipients, providers, and community stakeholders, we are moving forward together toward a healthier North Carolina.

Have questions or need help?

Whether you have questions about services or need help in a crisis, we are here to help.

Mon.- Sat., 7 a.m. – 6 p.m.
24 hours a day, 7 days a week.
The Latest News

Vaya Stories

Member Profile: Rebecca Conway Shares a Caregiver’s Journey with TBI

As Brain Injury Awareness Month wraps up, Vaya Health shines a spotlight…


March is Brain Injury Awareness Month. Did you know that every nine…


As we honor World Teen Mental Wellness Day on March 2 as…


As we stride deeper into 2024, Vaya continues to celebrate the profound…


Vaya Clinical Pharmacist Stephanie Craycroft-Andrews provided timely information and answered legislators’ questions…


On National Caregivers Day, Vaya Health highlights its team that serves caregivers…

slider navigation left
slider navigation left