Embracing
whole-person care

Vaya Total Care is a new way to receive Medicaid health care in NC by nurturing the mind, body, and spirit

Vaya Total Care will launch April 1, 2023

The North Carolina Department of Health and Human Services (NCDHHS) has announced a new schedule for the launch of NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plans.

NC Child and Family Improvement Initiative

North Carolina’s six LME/MCOs are working together to implement a statewide model to improve care for children, youth and families served by the child welfare system in our state.

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Start Your Journey

Vaya Health Plans

The new Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan for Medicaid members and state-funded recipients launches December 1, 2022. Learn which plan is right for you.

Tailored Plan Members

For individuals in North Carolina eligible for Medicaid.

  • Physical health care services
  • Mental health services
  • Substance use recovery services
  • Intellectual/developmental disabilities (I/DD) services
  • NC Innovations Waiver services
  • Traumatic Brain Injury (TBI) services
  • Pharmacy benefits
  • Long-term services and supports (LTSS)
  • Dedicated care manager

Available on December 1, 2022.

Learn more

Tailored Plan Recipients

For individuals in North Carolina not eligible for Medicaid.

  • Mental Health
  • Substance use recovery services
  • I/DD services
  • TBI services

Available on December 1, 2022.

Learn more

NC Medicaid Direct Beneficiaries

Some Medicaid beneficiaries do not need to enroll in a new plan.  People who get services through the programs listed below do not need to choose a Tailored Plan. For now, they will stay enrolled in NC Medicaid Direct.

  • Community Alternatives Program for Children (CAP/C)
  • Community Alternatives Program for Disabled Adults (CAP/DA) 

Available on December 1, 2022.

Learn more

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Welcome

Did you receive a letter from Vaya about services and supports? Start your health journey here.

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Provider Search

Need help finding a health care provider? Use our search tool to locate a provider near you who participates in the Vaya network.

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Local Support

Use our Local Resources search bar to find free or low-cost community services near you to help meet other needs that impact your health.

About Us

Who is Vaya?

Vaya Health is a public managed care organization providing whole person healthcare for members and recipients. We manage Medicaid, federal, state and local funding to integrate medical and physical health with a specialized focus on services and supports related to mental health, substance use and intellectual/developmental disabilities.

We strive for members and recipients to receive all the care needed at the right time. We are here to serve public health needs in our region of North Carolina.

Have questions or need help?

Whether you have questions about services or need help in a crisis, we are here to help.

Mon.- Sat., 7 a.m. – 6 p.m.
24 hours a day, 7 days a week.
The Latest News

Vaya Stories

Special Olympics North Carolina kicks off eight-week inclusive fitness program at Chatham Middle School sponsored by Vaya Health
03
Oct

News

Special Olympics North Carolina kicks off eight-week inclusive fitness program at Chatham Middle School sponsored by Vaya Health

Special Olympics North Carolina (SONC) launches the fifth session of its eight-week fitness program, Partner Up Power Up, at Chatham

Vaya Health Tailored Plan – Vaya Total Care – will launch April 1, 2023
29
Sep

News

Vaya Health Tailored Plan – Vaya Total Care – will launch April 1, 2023

The North Carolina Department of Health and Human Services (NCDHHS) has announced a new schedule for the launch of NC

Jody Hill Appears on Spotlight Carolina
22
Sep

News

Jody Hill Appears on Spotlight Carolina

Jody Hill visited with WLOS to talk about Vaya Health’s new health care plan, Vaya Total Care. On December 1,

N.C. Child and Family Improvement Initiative Formalize a Statewide Network for Child Treatment Providers
20
Jul

News

N.C. Child and Family Improvement Initiative Formalize a Statewide Network for Child Treatment Providers

North Carolina, July 19, 2022 – North Carolina’s six Local Management Entities/Managed Care Organizations (LME/MCOs) launched the NC Child and

Dr. Zenn and Dr. Wade Appear on Spotlight Carolina to Explain Vaya Total Care
05
Jul

News

Dr. Zenn and Dr. Wade Appear on Spotlight Carolina to Explain Vaya Total Care

Dr. Richard Zenn, Vaya’s Chief Medical Officer, and Dr. Lorena Wade, Vaya’s Deputy Chief Medical Officer, visited with WLOS to

baseball field
01
Jul

News

Vaya Health, Asheville Tourists partner to make park experience more inclusive

July 1, 2022 ASHEVILLE, N.C. – Vaya Health is teaming up with the Asheville Tourists to make the ballpark experience

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