Vaya Total Care will launch Oct. 1, 2023

The North Carolina Department of Health and Human Services (NCDHHS) has announced a new schedule for the launch of NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plans (Tailored Plans).

Your Path. Your Purpose.
Vaya Total Care

Vaya Total Care is a new health plan focused on whole-person care launching October 1, 2023. Watch a video to learn more.

Tailored Care Management Letters Mailed to Members

Members eligible for Tailored Care Management received letters in the mail from Vaya Health. A sample of this letter has been provided here.

NC Child and Family Improvement Initiative

North Carolina’s six LME/MCOs are working together to implement a statewide model to improve care for children, youth and families served by the child welfare system in our state.

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Health Plans

Vaya Total Care

The Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan for Medicaid members and State-Funded Services recipients launches Oct. 1, 2023.

NC Medicaid Services

For Medicaid beneficiaries with serious mental illness, serious emotional disturbance, severe substance use disorder, intellectual/developmental disabilities (I/DD), or a traumatic brain injury (TBI):

  • Physical health care services
  • Pharmacy benefits
  • Mental health services
  • Substance use disorder services
  • I/DD services
  • NC Innovations Waiver services
  • TBI services
  • Long-term services and supports (LTSS)
  • Dedicated care manager

Available on Oct. 1, 2023.

Learn more

State-Funded Services

For qualifying North Carolina residents with no insurance, or not enough insurance:

  • Mental Health
  • Substance use recovery services
  • I/DD services
  • TBI services

Available on Oct. 1, 2023.

Learn more

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Welcome

Did you receive a letter from Vaya about services and supports? Start your health journey here.

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Provider Search

Need help finding a health care provider? Use our search tool to locate a provider near you who participates in the Vaya network.

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Local Resources

Use this page to find free or low-cost community services near you to help meet other needs that impact your health.

About Us

Who is Vaya?

Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 31 counties across North Carolina. Beginning October 1, 2023, Vaya Health also will manage physical health and pharmacy services for Medicaid.

At Vaya, we believe that working together across different areas of care is the best way to help people reach their health goals. From physical conditions or mental health concerns to housing, food, and employment, we know that everyone’s needs are unique. Our person-centered approach connects people to the services and supports they need to achieve health and wellness in their communities.

Vaya’s roots in North Carolina go back 50 years. Alongside our members, recipients, providers, and community stakeholders, we are moving forward together toward a healthier North Carolina.

Have questions or need help?

Whether you have questions about services or need help in a crisis, we are here to help.

Mon.- Sat., 7 a.m. – 6 p.m.
24 hours a day, 7 days a week.
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