Embracing
whole-person care

Vaya Total Care is a new way to receive Medicaid health care in NC by nurturing the mind, body, and spirit

Vaya Total Care

Vaya Total Care is a new health plan focused on whole-person care. Watch a video to learn more.

Welcome to Vaya Health

We believe the best health care puts people first.

Start Your Journey

Health Plans

Vaya Total Care

The Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan for Medicaid members and State-Funded Services recipients launches in 2024.

NC Medicaid Services

For Medicaid beneficiaries with serious mental illness, serious emotional disturbance, severe substance use disorder, intellectual/developmental disabilities (I/DD), or a traumatic brain injury (TBI):

Physical health care services
Pharmacy benefits
Mental health services
Substance use disorder services
I/DD services
NC Innovations Waiver services
TBI services
Long-term services and supports (LTSS)
Dedicated care manager

Available in 2024.

Learn more

State-Funded Services

For qualifying North Carolina residents with no insurance, or not enough insurance:

Mental Health
Substance use recovery services
I/DD services
TBI services

Available in 2024.

Learn more

Welcome

Did you receive a letter from Vaya about services and supports? Start your health journey here.

Welcome to Vaya

Provider Search

Need help finding a health care provider? Use our search tool to locate a provider near you who participates in the Vaya network.

Search now

Local Resources

Use this page to find free or low-cost community services near you to help meet other needs that impact your health.

Find help

About Us

Who is Vaya?

Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 31 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid.

At Vaya, we believe that working together across different areas of care is the best way to help people reach their health goals. From physical conditions or mental health concerns to housing, food, and employment, we know that everyone’s needs are unique. Our person-centered approach connects people to the services and supports they need to achieve health and wellness in their communities.

Vaya’s roots in North Carolina go back 50 years. Alongside our members, recipients, providers, and community stakeholders, we are moving forward together toward a healthier North Carolina.

Get to Know Us

Have questions or need help?

Whether you have questions about services or need help in a crisis, we are here to help.

Member & Recipient Line
1-800-962-9003

Mon.- Sat., 7 a.m. – 6 p.m.

Behavioral Health Crisis Line
1-800-849-6127

24 hours a day, 7 days a week.

The Latest News

Vaya Stories

Wooden house being held in the hands of two people.

Sep