Family Partners

Vaya Health’s family partners help other families develop a strong voice and advocate for their unique needs. Family partners are parents or caregivers of children who have received mental health, substance use, or intellectual/developmental disability services. They share their personal experiences with other parents and caregivers and offer understanding, encouragement, and support.

Family partners also connect families to local resources and help them use their strengths to advocate for themselves, find services and supports, and nurture community relationships. This includes helping families prepare for Child and Family Team meetings. At Child and Family Team meetings, family members connect with others to create a plan that works for the child and family’s strengths, needs, and desires.

Family partners provide education and coaching to promote System of Care values to community members and professionals. A System of Care is a continuum of effective, community-based services and supports for children and their families. Family partners also offer education that promotes individual and family self-care.

To request Family Partner Support, contact your care manager or call Vaya’s Member and Recipient Services Line at 1-800-962-9003.

Community voices

“Having (a family partner) enter my home has been such a joy. I am thankful there are people like you to help families like mine.”

Buncombe County parent

“I feel so empowered today, like a blessing landed in my lap. Thank you for all your help.”

Swain County family

“I’m so glad to be talking with someone who really knows what life is like raising a child with a disability – most people don’t understand or want to. Thanks for being here.”

Wilkes County parent