Family Partners
Vaya Health’s Family Partners help other families develop a strong voice to advocate for their unique needs. They are parents or caregivers of children who have received mental health, substance use, and/or intellectual/developmental disability services who share their experiences with other parents and caregivers and offer understanding, encouragement, and support.
Family Partners also connect families to local resources and help them use their strengths to advocate for themselves, find services and supports, and nurture community relationships. This includes helping families prepare for Child and Family Team (CFT) meetings, at which family members connect with others to create a plan that aligns with the child and family’s strengths, needs, and goals.
Family Partners provide education and coaching that promotes System of Care values among community members and professionals as well as individual and family self-care.
To request Family Partner support, contact your care manager or call Vaya’s Member and Recipient Service Line at 1-800-962-9003, Monday through Saturday, 7 a.m.-6 p.m.
Community voices
“Having (a Family Partner) enter my home has been such a joy. I am thankful there are people like you to help families like mine.”
Buncombe County parent
“I feel so empowered today, like a blessing landed in my lap. Thank you for all your help.”
Swain County family
“I’m so glad to be talking with someone who really knows what life is like raising a child with a disability – most people don’t understand or want to. Thanks for being here.”
Wilkes County parent