Contact Us
Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis or information about local services. Our trained professionals are available to take your call at any time, any day of the year.
If you are hearing impaired, call Relay NC at 711.
If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.
If you’d like to get help in person, visit one of our Walk-In Centers.
Member and Recipient Services
For help with a question, concern or complaint, or to report a grievance
Phone:
1-800-962-9003 (Mon.-Sat, 7a.m.- 6p.m.) (TTY 711)
News Media Questions
Please visit our Media Center
Vaya Health Confidential Compliance
Fraud and Abuse
Phone:
1-866-916-4255 (toll-free 24/7)
Email: legalandcompliance@vayahealth.com
Submit your concern anonymously via EthicsPoint.
Legal inquiries (Office of General Counsel)
All legal inquiries, legal documents, subpoenas, public record requests, or any other requests related to legal or compliance issues
Phone:
828-225-2785, ext. 5280
Email: legalandcompliance@vayahealth.com
Facsimile:
828-252-9584
Mailing Address:
200 Ridgefield Court,
Asheville, NC 28806