Important Vaya Total Care Information. The Vaya Behavioral Health & Intellectual / Developmental Disabilities Tailored Plan, called Vaya Total Care, will be available Oct. 1, 2023.
Current Medicaid and State-funded services will not change until then. Click here to learn more. ×

Contact Us

Vaya Health is here to support the people and local communities we serve. Use the contacts below to get the help or information you need: 

Behavioral Health Crisis Line: 1-800-849-6127 (toll-free) 

  • Available 24 hours a day, 7 days a week, every day of the year, to all residents of Vaya’s region. 
  • Call for help with a mental health or substance use crisis. 
  • In case of a medical emergency or life-threatening situation, call 911. 

Member and Recipient Services: 1-800-962-9003 (TTY 711) (toll-free) 

  • Available Monday – Saturday, 7 a.m. to 6 p.m. 
  • For help with non-emergency questions, issues, or concerns. 
  • For help with filing a complaint, grievance, or appeal. 
  • For help connecting to your Vaya Care Manager. 
  • Non-emergency email: member.services@vayahealth.com 

Business Calls and General Inquiries

Telephone: 1-800-893-6246 (toll-free) or 828-225-2785 

Fax: 828-412-4098 

Administrative offices: 200 Ridgefield Court, Suite 218, Asheville, NC 28806 | Business hours: 8:30 – 5p.m. 

Local offices throughout our region: 

Ashe County: 626 Ashe Central School Road, Suite 202, Jefferson, NC 28640 

Alamance County: 2929 Crouse Ln., Suite B, Burlington, NC 27215 

Caldwell County: 825 Wilkesboro Blvd. NE, Lenoir, NC 28645 

Cherokee County: 750 US Hwy 64 West, Murphy, NC 28906 

McDowell County: 408 Spaulding Rd. Suite B, Marion, NC 28752 

Stokes County: 3172 NC Hwy 8 South, Unit B, Walnut Cove, NC 27052 

Vance County: 134 S. Garnett St., Henderson, NC 27536 

Wilkes County: 723 Main St. Suite E, North Wilkesboro, NC 28659 

Yancey County: 72 Blue Ridge Lane, Burnsville, NC 28714 

Additional Contacts

Provider questions: 1-866-990-9712 or provider.info@vayahealth.com 

Vaya Health Confidential Compliance (Fraud and Abuse) 24-hour hotline: 1-866-916-4255, email legalandcompliance@vayahealth.com, or submit your concern anonymously via EthicsPoint. 

News media questions: Please visit our Media Center 

Legal inquiries: All legal inquiries, legal documents, subpoenas, public record requests, or any other requests related to legal or compliance issues should be directed to the Office of General Counsel by calling 1-828-225-2785 ext. 5280, emailing legalandcompliance@vayahealth.com, sending a fax to 1-828-252-9584, or mailing to 200 Ridgefield Court, Suite 218, Asheville, NC 28806. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member & Recipient Services Line at
1-800-962-9003.

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