Website Terms & Conditions, Disclaimer, and Privacy Policy

If you are looking for Member Privacy Rights instead, visit this page.

EFFECTIVE DATE AND CHANGES

Welcome to this website, which is owned and operated by Vaya Health LME/MCO. Vaya Health (“us”, “we”, or “our”) operates https://vayahealth.com, https://providers.vayahealth.com and https://learn.vayahealth.com (the “Sites”). Vaya maintains the Sites as a service to its visitors, members, and providers, subject to the following Website Disclaimer, Terms & Conditions of Use, and Privacy Policy (“Website Policy”). This page informs you of our terms and conditions and legal disclaimer regarding use of these Sites as well as policies regarding the collection, use and disclosure of Personal Information we receive from users of the Sites. We use your Personal Information only for providing and improving the Sites. By accessing the Sites, you agree to the collection and use of information in accordance with this policy.

This Policy was effective as of January 15, 2020 and shall remain in effect unless modified or superseded.

Last updated: 07/26/2021

TERMS AND CONDITIONS

When you use the Sites, you accept the Terms and Conditions of Use; if you do not agree to the Terms and Conditions of Use, you may not use the Sites. Vaya reserves the right to modify content on the Site and the Website Policy without prior notice at any time. Any modifications to this Website Policy will be in effect immediately after being posted on this page. You should check this Website Policy periodically. Your continued use of the Site after we post any modifications to the Website Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Website Policy.

Applicable Laws

All matters relating to your access to and use of the Sites shall be governed by United States federal law or the laws of the States of where the specific Site you are viewing is hosted without regard to its conflict of law principles. Any legal action or proceeding relating to your access to or use of the Sites shall be instituted in a state or federal court in the jurisdiction in which the Vaya Sites you are viewing is hosted.

If there is a determination that any provision of these Terms and Conditions of Use is invalid or unenforceable, that determination will not affect the rest of the Terms and Conditions of Use and the Terms and Conditions of Use shall be deemed amended to the minimum extent necessary to make them valid and enforceable.

Comments, Communications, And Other Content

Vaya does not allow or has not enabled comments or virtual interactions on our site. You may provide other content so long as the content is not obscene, illegal, threatening, or defamatory and so long as the content does not invade the privacy or infringe the intellectual property of a third party. Further, such content may not contain software viruses, mass mailings, chain letters, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the information.

By submitting information, you grant Vaya a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to reproduce, use, modify, publish, adapt, translate, create derivative works from, distribute and display such content throughout the world in any media. By submitting information you also represent and warrant that that the content is accurate; you own or have permission to use the content that you submit; and that use of the content will not cause injury to any person or entity.

Copyright Information

The Sites and the content within the Sites are the property of Vaya or its suppliers and are protected by United States and State of North Carolina copyright laws and international treaty provisions. The compilation, organization, and display of the content as well as all software and inventions used on and in connection with this Sites are the exclusive property of Vaya. Vaya reserves all rights in the Sites and their content not specifically granted in any agreements with Vaya or in the Terms and Conditions of Use.

Payments

Vaya does not accept or process payments on our Sites. To make an online payment related to an event, you will be directed to PayPal or other third-party payment site.

Products and Services Offered By Vaya and Third Parties on the Sites

From time to time, Vaya may offer products and services on the Sites, or may allow members or providers to offer products and services on the Sites, including but not limited to the services and products offered through our microenterprise webpage. Your use of any such product or service offered on the Sites is governed by these Terms and Conditions of Use and Disclaimer below.

Use of Content on the Sites

You may view, download and print contents from the Sites subject to the following conditions: (a) the content may be used solely for information purposes; and (b) the content may not be modified or altered in any way. You may not republish, distribute, prepare derivative works, or otherwise use the content other than as explicitly permitted herein.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Vaya without the express written consent of Vaya. You may not use any meta tags or any other “hidden text” utilizing Vaya’s name or trademarks without the express written consent of Vaya. You may not use any Vaya logo or other proprietary graphic or trademark as part of the link without express written permission.

You do not acquire any ownership rights to any content in the Sites. Any unauthorized use terminates the permission granted by Vaya.

DISCLAIMER

The material and information contained on the Sites is for general information purposes only. In the drafting and development of the Sites and their content, Vaya Health strived for the utmost accuracy. You should not rely upon the material or information on the Sites as a basis for making any business, legal or any other decisions. We cannot guarantee that the information on the Sites is always complete, correct and up to date and/or that its use shall help visitors achieve their intended goals. Moreover, we reserve the right to amend the information on the Sites at any time.

Limitation of Liability

EXCEPT AS EXPRESSLY STATED IN AN AGREEMENT BETWEEN YOU AND VAYA HEALTH, ALL CONTENT, SERVICES, PRODUCTS AND SOFTWARE PROVIDED ON THE SITES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, IMPLIED, EXPRESS, OR STATUTORY. VAYA HEALTH AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, IMPLIED, EXPRESS, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR FREEDOM FROM COMPUTER VIRUS. VAYA HEALTH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO SITES OR THE INFORMATION, PRODUCTS OR SERVICES CONTAINED ON THE SITES FOR ANY PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR THE APPROPRIATENESS OF THE SITES, THEIR CONTENT, AND THE PRODUCTS AND SERVICES OFFERED BY VAYA HEALTH ON THE SITES FOR YOUR INTENDED APPLICATION AND USE. VAYA HEALTH DOES NOT WARRANT THAT THE SITES, THEIR CONTENT, OR THE PRODUCTS AND SERVICES IT OFFERS ON THE SITES MEET YOUR REQUIREMENTS. ANY RELIANCE YOU PLACE ON SUCH MATERIAL IS THEREFORE STRICTLY AT YOUR OWN RISK. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO CIRCUMSTANCES SHALL VAYA HEALTH, ITS SUPPLIERS AND LICENSORS BE LIABLE TO YOU OR ANY OTHER THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE FOR LOSS OF BUSINESS OR LOSS OF PROFITS) ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF, OR INABILITY TO USE, THIS SITE, INCLUDING ANY OF THE MATERIAL CONTAINED WITHIN THIS SITE AND LINKS TO THIRD PARTIES, EVEN IF VAYA HEALTH, ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VAYA HEALTH SHALL IN NO CASE BE HELD LIABLE FOR ANY LOSS OR DAMAGES, REGARDLESS OF THEIR NATURE, DIRECTLY OR INDIRECTLY CAUSED BY ACTIONS OR DECISIONS BASED ON THE INFORMATION OBTAINED ON OR THROUGH THIS WEBSITE. VAYA HEALTH WILL NOT BE LIABLE FOR ANY FALSE, INACCURATE, INAPPROPRIATE, OR INCOMPLETE INFORMATION PRESENTED ON THE WEBSITE. VAYA HEALTH WILL NOT BE LIABLE FOR THE ACTIONS OR CONDUCT MADE BY ANY INDIVIDUAL IDENTIFIED ON THIS WEBSITE, INCLUDING VAYA HEALTH BOARD MEMBERS, EMPLOYEES, MEMBERS, PROVIDERS OR OTHERS. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnity

You agree to defend, indemnify, and hold harmless Vaya Health, its directors, officers, employees, attorneys and agents (“Indemnitees”) against all claims, expenses, liabilities, losses, costs and damages, including reasonable attorney’s fees, that the Indemnitees may incur (i) in connection with your use of the Sites or any hyper linked third party website or (ii) resulting from content you supply.

Third Party Web Sites and Information

The Site may provide hyperlinks to third party websites or access to third party content, including but not limited to the services and products offered through our microenterprise webpage. Vaya does not control, endorse, or guarantee content found in such sites. Vaya does not warrant that any product descriptions or content contained in the Sites is accurate, current, reliable, complete, or error-free. You agree that Vaya is not responsible for any content, associated links, resources, or services associated with a third-party site. You further agree that Vaya shall not be liable for any loss or damage of any sort associated with your use of third-party content. Links and access to these sites are provided for your convenience only.

Certain links in this website may lead to websites or social media pages which are not under the control of Vaya Health. When you activate these links, you will leave the Vaya Health website. Vaya Health assumes no responsibility whatsoever for the contents on any links to third-party websites. Vaya Health has no control over and accepts no liability in respect of materials, products, or services available on any website which is not under the control of Vaya Health. Vaya Health cannot be held liable for the accuracy of such links or their contents. The publication of links to third-party websites does not imply that Vaya Health agrees with the information that can be obtained through these sites. Such links are merely intended to help users of this website obtain further information. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given with respect to links to other internet resources.

Disclaimer of Endorsement

Reference in the Sites, including but not limited to the services and products offered through our microenterprise webpage, to any specific commercial product, process, or service, or the use of any person, trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by Vaya Health.

PRIVACY POLICY

Because we respect your right to privacy, we have developed the following Privacy Policy to inform you about our privacy practices related to the Sites.

What personal data we collect and why we collect it

  1. Information you give us. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you for the purpose of event registration or an online training. Personally identifiable information may include, but is not limited to, your name and email address. (“Personal Information”). The amount and type of information we gather depends on the nature of the interaction. For example, we may ask visitors who register for an event or participate in an online training to supply the name of the organization they work for, so the provider may receive credit for its employees having completed the training. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. You can always refuse to supply personal data; however, doing so may prevent you from receiving our Services or engaging in other activities on the Site.

In no event will we ever request sensitive personal data (e.g., health information, religious preferences, etc.) from you, and we expressly request that you not provide any such sensitive personal data to us.

  1. If you provide it, we may use your Personal Information for sending electronic newsletters such as the Vaya Health Provider Communication Bulletin or for confirmation of registration for an event or online training. This information will be used only for the purpose of sending you the newsletter or confirmation email requested.
  2. Web server logs. As is true of most websites, we gather certain information automatically through your use of the Site. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp and clickstream data to analyze aggregate trends and administer the site. We use analytical software to help us understand this information.
  3. Cookies. Cookies are files with small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. In addition, we may use third-party services such as Google Analytics, that collect, monitor, and analyze this data for the purpose of improving our website and navigation to serve you.
  4. Event, Attendee and Ticket Purchaser Information as described below.

How Long Vaya Retains Collected Data

All information (data) is retained in the local database indefinitely, unless otherwise deleted.

How to provide or withdraw consent to the installation of Cookies

You can manage preferences for Cookies directly from your own browser. Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.

You can find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google ChromeMozilla FirefoxApple SafariMicrosoft Edge and Microsoft Internet Explorer.

API Keys

An application programming interface key (API key) is a unique identifier used to authenticate a user, developer, or program. We make use of certain API keys to provide specific features. These API keys may include the following third-party services: Google Maps and PayPal.

Event, Attendee and Ticket Purchaser Information

Through the usage of Event Tickets, Event Tickets Plus and Community Tickets, information may be collected and stored within our website’s database, including, but not limited to:

  1. Attendee information (RSVPs and Tickets): Name and email address
  2. Ticket information (RSVPs and Tickets): Name, email address and ticket number/SKU (via check-in page)
  3. Ticket purchaser information: Name and email address
  4. Ticket purchaser billing address, which is collected through the use of PayPal.

Security

The security of your Personal Information is important to us. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CONTACT US

If you have any questions about this Website Policy, please contact us.

Address:
Vaya Health
200 Ridgefield Court, Suite 218
Asheville, NC 28806

Email: legalandcompliance@vayahealth.com

Business calls and general inquiries
1-800-893-6246 (toll-free)
Telephone: 828-225-2785
Fax: 828-412-4098

Member Services
For help with a question, concern, or complaint, or to report a grievance:
1-800-849-6127 (toll-free, 24/7)

Email: member.services@vayahealth.com.

Our website address is: https://vayahealth.com.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Behavioral Health Crisis Line at
1-800-849-6127.

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