Resources for Non-Medical Needs
Vaya Health knows that health needs that go beyond the doctor’s office. Our physical and mental care are only part of what makes us thrive. Help finding housing, work, transportation, food, or other social supports is only a search or phone call away.
Here are a few ways to access free or low-cost non-medical resources.
Vaya Member and Recipient Service Line
Vaya members and recipients can contact their care manager or call the Member and Recipient Service Line at 1-800-962-9003, Monday-Saturday, 7 a.m.-6 p.m. for help navigating non-medical resources.
People who are eligible for the Vaya Total Care (Tailored Plan) will have access to additional benefits, such as wellness incentives, GED support, and more. More information coming in September 2023.
Some Tailored Plan members also will be eligible for the Healthy Opportunities Pilot program, which is focused on improving housing, food security, transportation, and safety by connecting people to resources in their community. More information coming in September 2023.
NCCARE360 connects people to nearby food, shelter, employment, financial services, help with paying for utilities, and more. Individuals needing help can search for options through the web-based resource directory, submit an assistance request form, or call United Way of North Carolina’s helpline at 2-1-1 or 1-888-892-1162.
This support network is available to anyone in North Carolina. Vaya members and recipients who need help navigating NCCARE360 can contact their care manager or call the Member and Recipient Service Line at 1-800-962-9003, Monday-Saturday, 7 a.m.-6 p.m.
NC211 is a service of the United Way of North Carolina that provides people with free, confidential information about programs and services in their community. Individuals can use this resource by calling 2-1-1 or 1-888-892-1162, submitting a contact form, or searching the web-based NC211 tool.
Vaya Behavioral Health Crisis Line
Vaya’s Behavioral Health Crisis Line is available at 1-800-849-6127, 24 hours a day, 7 days a week to all members, recipients, and residents of Vaya’s region who are experiencing emotional pain or distress or thoughts of hurting themselves or others.