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Vaya Health North Carolina

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Crisis Help

Are you or is someone you know experiencing a crisis? The good news is that there are several ways to get help.

Anyone living in western North Carolina can our toll-free, 24/7 Access to Care Line at 1-800-849-6127. Your call is confidential. You will speak with a trained professional who can provide immediate crisis intervention by telephone and arrange a face-to-face assessment, based on need, for Vaya Health members.

For individuals who are hearing-impaired, dial 711 to reach NC Relay.

Please note: If you have a medical or life-threatening emergency, call 911 or go to a hospital emergency department immediately.

What is a crisis?

People experience different crisis situations due to mental health, substance use or intellectual/developmental disability needs. You or your loved one may be:

• Suicidal or having suicidal thoughts
• Thinking about hurting him/herself or someone else
• Having trouble knowing what is real and not real
• Experiencing severe distress due to alcohol or drug use or from withdrawal
• Displaying uncontrollable behavior
• Not able to take care of basis health and safety needs

How do I get help in a crisis?

Fortunately, most crisis situations do not require a trip to the emergency department. In addition to Vaya’s Access to Care Line at 1-800-849-6127, here are some ways to get crisis and post-stabilization care services.

Click on links below to open and collapse

Call your provider

If the crisis occurs during the day, and you already have a therapist, psychiatrist or other provider, call your provider to discuss what you are experiencing.

Visit a walk-in center

If you cannot reach your provider or you do not have one, and if the crisis is occurring during regular weekday business hours, you may visit a walk-in center near you. These centers provide same-day services such as assessments, recommendations for care and treatment information.

Request mobile crisis services

For 24/7 mobile crisis services, call our Access to Care Line at 1-800-849-6127. In most cases, mobile crisis teams come to where you are to provide help.

Consider a facility-based crisis center

Facility-based crisis centers provide 24/7 non-hospital medical services for people at risk of hurting themselves or others due to mental health or substance use needs. They also accept involuntary commitments. Facility-based crisis centers are an important part of helping people get better and develop a plan for treatment after leaving the facility.

Vaya supports facility-based crisis units for adults age 18 and older at the following facilities:

  • The Neil Dobbins Center, 356 Biltmore Ave., Asheville, NC 28801
  • The Balsam Center, 91 Timberlane Road, Waynesville, NC 28786
  • Caldwell C3 Comprehensive Care Center, 2415 Morganton Blvd. SW, Lenoir, NC 28645
  • Synergy Recovery, 118 Peace St., North Wilkesboro, NC 28659

A facility-based crisis center for children and adolescents is located in Buncombe County and serves all of western North Carolina:

  • Caiyalynn Burrell Child Crisis Center, 277 Biltmore Ave., Asheville, NC 28801

For more information on facility-based crisis centers or other crisis options, call our Access to Care Line at 1-800-849-6127.

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Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our 24/7 Access to Care Line at 1-800-849-6127. 

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    1-800-849-6127
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    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

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Copyright © 2021 · Vaya Health · All rights reserved
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Contact us

  • 24-hour Access to Care
    1-800-849-6127
  • Business Line
    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

Quicklinks

  • Contact Us
  • Crisis Help
  • Find a Provider
  • Event Calendar
  • Member Handbook
  • Member Rights and Responsibilities

MAIN MENU

  • Vayahealth
  • Learn more
  • Get Help
  • Get Involved
  • Get to Know Us
  • PROVIDER CENTRAL
  • Website Privacy Policy

Accreditation

. .
Copyright © 2021 · Vaya Health · All rights reserved
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Facebook-f
Linkedin