Vaya is committed to the health and safety of our members and local communities. Below you’ll find COVID-19 news and announcements, frequently asked questions and updates from our providers related to COVID-19, such as changes in hours of operation. For disability-specific resources related to the coronavirus, please visit our COVID-19 Resources page and click on the relevant tab.
If you are a provider looking for information, please visit our COVID-19 page on Provider Central for helpful updates and resources.
Updates and Announcements
- June Updates
- May Updates
- April Updates
- March Updates
- Provider Status Updates
North Carolina Department of Health and Human Services (NCDHHS) has announced that $26 million will go to the state’s Community Action Agencies (CAAs) to help low-income individuals and families mitigate the economic disruption of COVID-19, including assistance for families facing eviction.
North Carolina Department of Health and Human Services (NCDHHS) launched an interactive tool for finding more than 300 local COVID-19 test sites across North Carolina.
North Carolina Department of Health and Human Services (NCDHHS) has requested an extension of the Pandemic Electronic Benefit Transfer (P-EBT) program, which would provide qualifying families an additional $250 in support for each child.
Executive Order 141
Governor Roy Cooper and North Carolina Department of Health and Human Services (NCDHHS) announced that NC will move into Safer At Home Phase 2 of lifting COVID-19 restrictions on Friday, May 22.
“Focus Webinars: Children with Complex Behavioral Health & IDD Needs” – hosted by North Carolina Council on Developmental Disabilities (NCCDD)
Help for families and caregivers on coping, building resiliency and gaining access to the resources they need during the COVID-19 pandemic.
May 26th 11:30 a.m. - 12:30 p.m.
May 28th 7:00 p.m. – 8:00 p.m.
Recordings of NCDHHS Webinars Available
Anyone can access NCDHHS recordings of their COVID-19 webinars and calls held for communities and stakeholders. Webinars and calls can be found here.
Hear from legal experts
Hear from Buncombe County Bar, Pisgah Legal Services, Legal Aid of NC, and the North Carolina Bar Foundation at no charge and get answers about issues on housing, bills or debt, unemployment benefits, health insurance, safety from abuse, stimulus checks, and other matters affecting health, well-being and financial security.
Thursday, May 21st from 8:00 a.m. – 2:00 p.m. Learn more here
Find information on the Health Resources & Services Administration website about how providers can file reimbursement claims for testing and treating the uninsured for COVID-19. Learn more here
Executive Order 138
Governor Cooper announces a limited easing of restrictions to boost our economy while keeping people safe through a modified Stay At Home Order. The new order will take effect Friday, May 8th. Learn more here
“Rise & Thrive: Intro to Resiliency” – Webinar.
Learn the signs and symptoms of stress in children and how resiliency building is the key to thriving and surviving.
May 7th, 7:00 p.m.
Health Insurance Options
If you have recently lost or can no longer afford health insurance, learn your options for coverage from the NC Department of Health and Human Services (NCDHHS). Learn more here
Senate Bill 704 and House Bill 1043
Governor Cooper signs two COVID-19 relief bills into law that will provide assistance to families, schools, hospitals and small businesses. Learn more here
The COVID-19 epidemic has made it more difficult to access traditional places where HIV testing is provided. The U.S. Department of Health and Human Services can help. Go here to locate HIV testing sites and services near you
In the News: Vaya’s Rhonda Cox on Hope4NC, COVID-19
Vaya Chief Population Health Officer Rhonda Cox recently spoke with a writer for the nonprofit news organization Carolina Public Press about Vaya’s participation in the Hope4NC Crisis Counseling Program. The interview also touched on how calls to Vaya’s Access to Care Line have changed during the COVID-19 pandemic. READ MORE
Virtual Resources for Resilience™ Listening Circle
Learn practical tools to help you stay resilient in the face of stress or adversity. For members, families and caregivers.
May 13th, 12:00 – 1:00 p.m. Learn more and register here
Webinar with Sunrise Community for Recovery and Wellness
Learn available resources for recovery and wellness.
Mondays at 1:00 p.m., Wednesdays at 3:30 pm and Fridays at 10:30 a.m. Learn how to join here
The North Carolina Department of Health and Human Services (NCDHHS) announces the Carolina Community Tracing Collaborative, a new partnership with Community Care of North Carolina (CCNC) and the North Carolina Area Health Education Centers (NC AHEC). This collaborative will build upon existing local health department tracing efforts to help meet the surge in demand for contact tracing staff expected as COVID-19 testing increases. Learn more here
North Carolina seniors and others at high risk of COVID-19 can get help with wellness checks and food and medical deliveries, including needs for pets.
Learn more and sign up here or call 1-800-451-1054 for more information.
Join the NC Rural Center for a 5-part webinar series to discuss key issues affecting rural North Carolinian’s—broadband, entrepreneurship and small business development, health, housing and water and wastewater infrastructure.
May 7th through June 4th, every Thursday at 11:00 a.m.
Executive Order 135
Governor Roy Cooper signs Executive Order 135 extending statewide Stay-At-Home order until May 8th
Survey - North Carolina Council on Developmental Disabilities
Take a brief survey and help NCCDD learn more about the impact of COVID-19 in daily life on people with intellectual and other developmental disabilities, family members, caregivers and other stakeholders. Survey closes April 22. Learn more and take survey here.
Survey - i2i Center for Integrative Health
i2i needs your help in completing a confidential survey about the COVID-19 pandemic’s impact on Behavioral Health/I-DD Consumers, Providers, and Payers in the public system. Survey results will be shared with legislators, state leaders, and other partners to help in their decision making efforts. Choose the appropriate survey below. Survey closes April 22.
Health Insurance Options - NCDHHS
If you have recently lost or can no longer afford health insurance, or you’re trying to purchase health insurance for the first time, you have options to make sure that you and your family have access to care. Learn more here.
Free Meals for Kids
No Kid Hungry NC has compiled a page of tools and resources to help families find free meals for children during COVID-19.
Visit http://nokidhungrync.org/covid19/ to learn more.
Resources and Toolkits for the Autism Community
The Autism Society of America has developed a library of resources and helpful toolkits arranged by topic, including Mental Health and Respite, Lifestyle Supports and Education. The Autism Society also launched a Facebook Live series for sharing information (check out our Events Calendar for details). Visit https://www.autism-society.org/covid-19/ to learn more.
North Carolina’s Stay at Home Order requires many to work or learn remotely. The North Carolina Department of Information Technology has compiled a list of new and existing free or affordable service offerings from vendors across the state.
Visit https://www.ncbroadband.gov/covid19broadband to learn more.
Free Online Event: "What Renters Need to Know During the COVID-19 Crisis"
On Thursday, April 2, at 2:00 p.m. Pisgah Legal Services will host a free Facebook live event, “What Renters Need to Know During the COVID-19 Crisis”. To join, visit www.facebook.com/PisgahLegal and click on "Join Live" to submit a question.
HHS Alerting Public About COVID-19 Fraud Schemes
The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about fraud schemes related to the novel coronavirus (COVID-19). Scammers are offering COVID-19 tests to Medicare beneficiaries in exchange for personal details, including Medicare information. Medicaid beneficiaries may also be targeted. However, the services are unapproved and illegitimate. Click here to read more.
Free Peer Support
Sunrise Community for Recovery offers a free, individual peer support session (by talk, text or Zoom meeting) no matter where you are in your journey to recovery. Click here for online support resources. Updated frequently with local online recovery groups.
Executive Order 124
Governor Roy Cooper signs Executive Order 124 prohibiting utilities - including electric, gas, water and wastewater services - from disconnecting customers who are unable to pay during this pandemic. To learn more, read the FAQs from DHHS an article from Carolina Public Press.
Executive Order 122
Governor Roy Cooper signs Executive Order 122 to get equipment to healthcare workers, schools and local governments.
A statewide Stay at Home Order went into effect at 5 p.m. March 30. The order directs people to stay at home except to visit essential businesses, to exercise outdoors or to help a family member or friend. The order also bans gatherings of more than 10 people and directs everyone to stay at least six feet apart from others. Press release (English, Spanish) | FAQs (English, Spanish)
NC Medicaid Increases Support to Protect Those Most at Risk
NC Medicaid Increases Support to Protect Those Most at Risk for Serious Illness from COVID-19 and to Maintain Access to Services. Read the Press Release from NCDHHS.
Governor Roy Cooper and NCDHHS Secretary Mandy Cohen urge North Carolinians to stay at home
Governor Roy Cooper and NCDHHS Secretary Mandy Cohen urge North Carolinians to stay at home if they can and maximize social distancing. People who feel sick and have mild symptoms, should stay home and call their doctor. Businesses are encouraged to get social distancing, telework plans in place immediately. Read more.
CDC Updates List of Who is High Risk
On March 22, the Centers for Disease Control and Prevention updated who is at high-risk for more severe illness from COVID-19. View CDC Guidance for Who is High Risk for Severe Illness
Secretary Cohen Calls for Health Care Volunteers
A call for volunteers to supplement the health care workforce and a call for medical supplies if they are able, including personal protective equipment. Read the letter from Secretary Cohen calling for volunteers
NC Pushes for Federal Changes to Make Food, Healthcare More Accessible
Governor Cooper has asked for waivers so children and families who are food insecure can access resources for meals. He also asked the federal government to waive certain requirements of the Medicaid program to help pay for care that may extend longer than usual during the crisis. Waivers are intended to reduce burden on Medicaid and NC Health Choice providers such as doctors and hospitals as well as beneficiaries. Read Letter from Governor Cooper to President Trump.
Hospitals Urged to Cancel Elective and Non-urgent Procedures and Surgeries
Effective March 23rd, 2020, as part of a unified response, Secretary Cohen requested all hospitals and ambulatory surgery centers suspend all elective and non-urgent procedures and surgeries. Elective and non-urgent procedures and surgeries are defined as any procedure or surgery that if not done within the next 4 weeks would not cause harm to the patient. Read Letter on Elective and Non-urgent Procedures and Surgeries
Medicaid Changes Policies to Encourage Telemedicine
Effective Monday, March 23, 2020, Medicaid temporarily modified its Telemedicine and Telepsychiatry Clinical Coverage Policies to better enable the delivery of remote care to Medicaid beneficiaries. In addition to telephone conversations and secure electronic messaging, the modifications will include the use of two-way real-time interactive audio and video to provide and support physical and behavioral health care when participants are in different physical locations. SPECIAL BULLETIN COVID-19 #9: Telehealth Provisions - Clinical Policy Modification
How Coronavirus is Impacting People with Disabilities in N.C. View video and news story
5 Things to Know About Coronavirus and People with Disabilities. Click here to read article.
COVID-19 Information By and For People with Disabilities
Here are a few resources and sources of information. Plain Language Information on Coronavirus (PDF) is easy to read and print out content with pictures. Emergency Communication Tool from DHHS (PDF) includes images to use to communicate emergency information. Free COVID-19 Toolkit for Autism Support. Click here to view.
Buncombe County Declaration
Executive Order 118
On Tuesday, Gov Roy Cooper ordered the closure of all restaurants and bars for dine-In customers, with takeout and delivery operations to continue. Read more or review Executive Order No. 118 for details. Keep track of all the governor’s executive orders here.
Updates: March 18, 2020
Drive-thru COVID-19 testing in now available in Buncombe County. Read more.
The Citizen-Times is keeping track of daily COVID-19 updates for WNC. Read more.
Update: March 17, 2020
Update: March 16, 2020
Executive Order to close K-12 public schools
Executive Order to close K-12 public school statewide through May 15, bans mass gatherings over 50 people, closes some businesses. View video from NC DHHS of all emergency briefings.
Update: March 14, 2020
Executive Order No. 117: Prohibiting Mass Gatherings/K-12 Public Schools Closure.
Update: March 13, 2020
Update: March 11, 2020
Update: March 10, 2020
Executive Order No. 116: State of Emergency Declared
What is the novel coronavirus?
Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. The “novel” coronavirus is a new strain that has not been previously seen in humans. The virus causes a disease that has been named “coronavirus disease 2019.” You may see it abbreviated as COVID-19.
What are the symptoms?
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases. People who are exposed to the coronavirus may develop three main symptoms within two to 14 days:
- A fever of 100.4 or greater
- Shortness of breath
How does the coronavirus spread?
Experts believe the virus is spread person-to-person. That includes:
- Between people who are in close contact with one another (within about 6 feet)
- Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
What should I do if I get sick?
- Stay home when you are sick.
- Cover your coughs and sneezes with a tissue, then throw the tissue away immediately. If you don’t have a tissue, cough into your elbow and wash your hands right away.
- Wash your hands often with soap and water for at least 20 seconds. Also wash your wrists and between your fingers and thumbs.
- Dry your hands completely with a paper towel after washing.
- Don’t shake hands with people.
- Don’t return to work until your fever has been gone for 24 hours. A fever is a temperature of 100.4 degrees or higher.
What is the potential impact for Vaya Health members?
Member health and safety is our top priority as we plan for the potential for this virus to spread to our communities. This is an evolving situation, and we will continue to provide updates on our website as needed. As always, we remain committed to supporting our members during this stressful time.
- Our Access to Care call center will continue to operate 24/7/365. Trained staff are available to assist Vaya members, answer questions about services and provide help in a crisis. Please call 1-800-849-6127 if you have questions or need help.
- Our care managers will continue to perform their responsibilities, including face-to-face visits, where required. If you or someone you live with thinks you (or they) have been exposed to the virus, please let us know before we are scheduled to visit you.
- We are following guidance from the Centers for Disease Control and Prevention (CDC) and making sure our staff engage in good hygiene practices. Right now, we are not aware of any Vaya staff member who has been exposed to the virus. If that happens, we will make sure the staff member does not come into contact with any Vaya Health Plan members from that point.
- Note that DHHS issued guidance to relatives of members currently admitted to a State-operated facility.
How can I get more details or the latest updates?
To stay informed, make sure you get news and information from trustworthy sources, like the agencies and organizations listed below.
- Practical information from the Centers for Disease Control and Prevention (CDC): This webpage includes CDC recommendations to help protect yourself and others in your community from getting and spreading respiratory illnesses, like the novel coronavirus. “This page includes specific, concrete information about prevention, symptoms and how to know if you’re at higher risk for getting the virus,” said Vaya Health’s Dr. Lorena Wade, MD. “It also lists supplies to have on hand in case you get sick and can’t leave your home for a while.”
- Latest news from the CDC: Information about the spread or the coronavirus and additional precautions you should take to avoid getting the virus are changing rapidly. Check this page often for the latest updates to help you protect yourself, such as activities you may want to avoid.
- North Carolina coronavirus updates: Learn about how the coronavirus is affecting North Carolina. This webpage includes information the spread of the virus in our state and what health officials are doing to prepare and respond.
Please note: These updates reflect changes to services, service delivery and/or operations and are subject to change. Refer to websites listed and call offices directly for the most up-to-date information.
Last updated on May 27
Appalachian Community Services
All walk-in centers are fully operational and maintaining normal business hours (8 a.m. to 5 p.m.). The Balsam Center (Facility-Based Crisis - Adult Recovery Unit) is temporarily reducing its census from 16 to seven.
Daymark Recovery Services
All walk-in centers are open, and routine visits are being scheduled via their telehealth platform.
Meridian Behavioral Health Services
All walk-in centers are open; however, Meridian is limiting face to face contact in offices and providing most office-based services via videoconferencing as of Tuesday, March 24, 2020. Members who have a scheduled appointment on or after March 24 will be contacted by a Meridian staff member with details.
Pathways – Family Preservation Services (FPS)
Walk-in centers are open. Staff assist individuals in the walk-in center, but members meet with providers via telephone or Webex. In-office Psychosocial Rehabilitation and Substance Use Intensive Outpatient Therapy services are closed; staff will provide services via telephone or Webex. Face-to-face meetings for Peer Support, Peer Bridger, Individual Placement and Support and Supported Employment are suspended; staff will provide services by telephone or Webex. Walk-in Assessments, Office-Based Outpatient Treatment programs (psychiatry and therapy) and School-Based Outpatient Treatment Programs (therapy, OTP Plus) will be conducted by telephone or Webex. In-person services will continue for Assertive Community Treatment Team, Community Support Team and Intensive In-Home.
RHA Health Services
Crisis services (mobile crisis management, same day access and walk-in crisis) are available.
The Neil Dobbins Center
Is taking new admissions.
The Vocational Center in Deep Gap will be temporarily closing to all ICF and non-ICF members.
Effective Thursday, March 26, office-based outpatient and SAIOP services at C3356 will move to telehealth/telephonic support.
Foothills Regional Treatment Center (https://rhahealthservices.org/substance-abuse-opioid-treatment/detox-centers/#foothills)
in Lenoir is temporarily reducing its census from 12 to seven. Admissions will be based on acuity and all individuals admitted to the facility will undergo a COVID-19 screening in addition to regular assessments. Non-essential staff are currently not allowed on the unit.
A Caring Alternative – Marion, NC
Care Haven respite facility is currently accepting referrals. New admission protocols are in place related to COVID-19.
Ashe Services for Aging – West Jefferson, NC
The Adult Day Program is closed until at least March 27, 2020.
Autism Services, Inc. – Raleigh, NC
Staff are working from home and social distancing to the extent possible. Individuals served by ASI are not attending day programs until further notice.
Blue Ridge Health – Arden, NC
Walk-in crisis services remain open, but anyone accessing the building will be subject to screening. Providers will deliver behavioral health services via telehealth methods. General hours of operation for behavioral health are Monday through Friday, 8 a.m. to 5 p.m. School-based therapists are available until 3:30 p.m.
Brandi Nichole Family Enrichment Center – Asheville, NC
All in-person visitation is currently suspended at Interlude Respite Home and within foster homes.
Buncombe County Health and Human Services Syringe Services Program – Asheville, NC
The Syringe Services Program is suspended indefinitely.
Burke Integrated Health – Morganton, NC (https://www.burkeintegratedhealth.net/)
Burke Integrated Health is the home of A Caring Alternative, Catawba Valley Behavioral Healthcare, The Cognitive Connection, CCNC/AccessCare and High Country Medical. All practices are open and facility staff are conducting COVID-19 screenings for all visitors (A Caring Alternative is closed on Fridays). All practices are continuing to conduct intakes, but encouraging the use of telehealth when possible. A computer is available in the office for assessments via Zoom and clinicians are working from home when possible.
Caldwell Opportunities – Lenoir, NC
The center is closed through April 30, 2020.
CAP Learning Center – Greensboro, NC
The center is currently closed, but plans to reopen on April 6, 2020.
Children's Hope Alliance – Statesville, NC
Two cottages at the Banner Elk campus are currently quarantined and, per staffing requirements, the healthiest staff have been reassigned to those homes. Staff are closely monitoring the children in the homes for any symptoms associated with COVID-19. Referrals for Level 3 homes are currently suspended, and new admissions are not being accepted.
The Hawthorn Heights location in Bryson City is now closed.
The level 2 and Level 3 programs on the Grandfather Campus are also closed.
Clear Sky Behavioral, LLC – Marion, NC
No in-person visits are currently allowed. Child and family treatment support services will be conducted remotely.
Crossnore School and Children’s Home – Crossnore-Hendersonville, NC
The office is currently closed to all outside visitors and no new referrals are being taken at this time. Current clients can use the on-call phone number for a crisis. School-based therapists are offering telehealth sessions for current clients.
Crossroads Recovery Center – Marion, NC
This facility remains closed until further notice.
Eliada – Asheville, NC
This facility’s campus is closed, and as of Monday, 4/6/2020, their Day Treatment program is also closed. Outpatient Plus has been put in place to continue to serve members electronically via telehealth.
Please note, their residential and child development programs are open and accepting new referrals. All meetings with non-staff members will be rescheduled or moved to Skype, FaceTime, WebEx, etc.
Goodwill Industries of Northwestern North Carolina – Asheville, NC
The Asheville Career Center is closed until April 13, 2020. Day supports are suspended until further notice.
Hawthorne House – Burnsville, NC
Residents are under quarantine.
Hinds Feet Farm – Asheville, NC
This facility is offering a virtual day program for their participants.
Irene Wortham Center – Asheville, NC
Adult Day Activity Center is closed through March 29, 2020. Leadership will assess the necessity of extending the closure based on new information and Buncombe County Health Department guidance. Residential homes remain open only to residential consumers and dedicated staff.
Industrial Opportunities, Inc. – Andrews, NC
Programs are closed for members through March 27, 2020.
J. Iverson Riddle Developmental Center – Morganton, NC
The facility is not accepting Respite applications at this time.
Julian F. Keith Alcohol and Drug Abuse Treatment Center – Black Mountain, NC
The center is open for detox services but is not currently accepting new admissions for rehab.
Life Alliance, LLC – North Wilkesboro, NC
Referrals for IDD services are still being accepted.
Life Enrichment Center Adult Day Care – Kings Mountain-Shelby, NC
The center is closed until further notice.
LIFESPAN Abilities Illuminated – Andrews-Murphy-Hendersonville, Waynesville, NC
Residential facilities are closed to visitors. Day programs at Waynesville and Andrews locations are closed until further notice.
Macon Citizens Habilities, Inc. – Franklin, NC
The MCH Day Program is currently limited to MCH AFL and group home participants.
Monarch – Albermarle, NC
Stanly Industrial Services is temporarily closing their day program.
Mountain Opportunity Center – Marshall, NC
The day program is closed until March 30, 2020.
Mountain Projects – Sylva-Waynesville, NC
All agency sites and facilities are closed to the public. Services will continue by phone and email.
New Hope PRTF
Admissions into three programs have ceased (Way Point 1, Starting Pointe and Transformations 2) due to suspected COVID-19 cases.
North Carolina Systemic, Therapeutic, Assessment, Resources and Treatment (NC START) – (https://www.ncdhhs.gov/divisions/mental-health-developmental-disabilities-and-substance-abuse/nc-start)
NC START East Respite Center – Wilmington – Closed until further notice.
NC START West Respite Center – Asheville – Closed until May 1, 2020 to clean the facility.
October Road, Inc. – Asheville, NC
Both Asheville and Charlotte locations are currently open and accepting new clients, leveraging telehealth capabilities to deliver service via phone and video conferencing. Staff are limiting the number of people in the lobby to adhere to social distancing guidelines and taking temperatures of visitors.
Olson Huff Center, Mission Children’s Hospital – Asheville, NC
The center is accepting admissions and working via telehealth platforms.
Open Hearts Arts Center – Asheville, NC
The program is closed through March 31. Leadership will reassess as the situation progresses.
Polk Vocational Services – Columbus, NC
On-site day services are currently closed.
Recover Our Youth – Travelers Rest, SC
Hampton and Venice psychiatric residential treatment facilities (PRTFs) have suspended in-person visits.
Resilient Journeys – Hendersonville, NC (http://resilientjourneysnc.com/)
All day support locations are closed until further notice.
RHA NC START Program
RHA is transitioning most of its NC START work to virtual via Zoom.
Ruby Pardue Blackburn Adult Day Health Care Center – North Wilkesboro, NC
Attendance is restricted until at least March 27, 2020.
Shortbus Studio – Burnsville, NC
The day program is currently closed.
Solace Behavioral Health – Wilkesboro, NC
This location is in process of closing and will not be accepting admissions.
Summit Support Services of Ashe, Inc. – Jefferson, NC
The Summit Training and Educational Program (STEP) is closed.
Sunrise Community for Recovery and Wellness – Asheville, NC
Sunrise will be open Monday through Friday, 9 a.m. to 5 p.m. for syringe exchange only.
Synergy Recovery – North Wilkesboro, NC
The facility is closed and will reopen after renovations are complete.
The Arc of Haywood County – Waynesville, NC
The Arc is limiting services to individuals who are in the community as well as those who participate in Supported Employment and group home residents who utilize Long Term Community Supports.
The Enola Group – Morganton, NC
Services will be suspended for two weeks beginning Monday, March 23, 2020. Leadership will evaluate the suspension on Friday, March 27 to determine if the facility can reopen prior to Monday, April 6, 2020.
The Enrichment Center – Winston-Salem, NC
The center’s day program is closed until further notice.
Timber Ridge Treatment Center – Gold Hill, NC
The center is continuing operations, however the following events are postponed indefinitely: leaves, home visits, on-campus visitation, scheduled visitation, court visits and admissions. The April Open House and Parent Day is canceled. CFT meetings will be conducted by phone.
Transylvania Vocational Services, Inc. – Brevard, NC (https://www.tvsinc.org/)
On-site services are suspended until further notice.
Universal MH/DD/SAS – Asheville, NC
The physical office hours for the Asheville, Forest City and Morganton locations will now be open from 9:30 a.m. to 3:30 p.m. The Psycho-Social Rehab (PSR) Day Program is closed until further notice.
Vocational Solutions of Henderson County – East Flat Rock, NC
Until further notice, the facility will not be providing services to clients.
Western Youth Network – Boone-Banner Elk, NC
Employees are working from home. After school programming has been suspended until further notice.
Whitaker Psychiatric Residential Treatment Facility – Butner, NC
The facility is not currently taking admissions.
Youth Villages – Asheville, NC
Intensive in-home specialists are seeing families face-to-face and through telehealth. Visitation at residential campuses is limited to essential visitors who must undergo screening.
Yellow Mountain Enterprises – Newland, NC (http://www.yellowmountainenterprises.org/)
Day program is closed. Group home residents are sheltering in place.
Medsource, Inc. – Lexington, NC
Office operations, home modifications, quotes for home modifications and non-emergency deliveries are temporarily suspended. Phone consultations, emergency deliveries, quotes that do not require home visits and electronic communication will continue.
Our VOICE – Asheville, NC
The crisis hotline is operational 24/7 (828-255-7576). Walk-in services at the Family Justice Center are available on a limited basis (individuals may call the crisis hotline for more info). Individual counseling services are available via telehealth (online or phone) or, on a case-by-case basis, in person. Individuals may call the Our VOICE office (828-252-0562) to start the referral process or connect with their counselor. Support groups may be offered online or postponed.
Pardee Hospital – Hendersonville, NC
The hospital is currently not accepting admissions for elective detox.