Important Vaya Total Care Information. The Vaya Behavioral Health & Intellectual / Developmental Disabilities Tailored Plan, called Vaya Total Care, will be available December 1.
Current Medicaid and State-funded services will not change until then. Click here to learn more. ×

Contact Us

We welcome your questions and comments. If you or someone you know needs help in a crisis or information about local services, please call our 24-hour Access to Services Line at 1-800-849-6127.  If you are hearing impaired, call Relay NC at 711. Our trained professionals are available to take your call at any time, any day of the year. 

If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.

 

Buncombe County

(ADMINISTRATIVE OFFICES)
200 Ridgefield Court,
Asheville, NC 28806

Business hours: 8:30 – 5:00 p.m. 

Business calls and general inquiries

1-800-893-6246 (toll-free)
Telephone: 828-225-2785
Fax: 828-412-4098

 

Member Services
For help with a question, concern or complaint, or to report a grievance.
1-800-849-6127 (toll-free, 24/7) member.services@vayahealth.com

Caldwell County

(REGIONAL OFFICE)
825 Wilkesboro Blvd. NE,
Lenoir, NC 28645

Other useful contacts:

  • Business calls and general inquiries: 828-225-2785 (local) or 1-800-893-6246 (toll-free)
  • Member Services (for help with a question, concern or complaint, or to report a grievance): 1-800-849-6127 (toll-free 24/7) or member.services@vayahealth.com
  • Vaya Health Confidential Compliance (Fraud and Abuse) 24-hour hotline: 1-866-916-4255 or legalandcompliance@vayahealth.com or submit your concern anonymously via EthicsPoint.
  • Provider questions: 1-866-990-9712 or provider.info@vayahealth.com
  • News media questions: Please visit our Media Center
  • Legal inquiries: All legal inquiries, legal documents, subpoenas, public record requests or any other requests related to legal or compliance issues should be directed to the Office of General Counsel at 828-225-2785, ext. 5280, or legalandcompliance@vayahealth.com, via facsimile at 828-252-9584 or by mail at 200 Ridgefield Court, Asheville, NC 28806.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Access to Care Line at
1-800-849-6127.