• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Vaya Health

Vaya Health North Carolina

  • Home
  • Learn More
    • Complex Care Management
      • Vaya Total Care
      • Your Vaya Total Care Team
    • Person-Centered Planning
    • Mental Health
    • Substance Use Recovery
      • Substance Use Initiatives
    • Intellectual / Developmental Disabilities
      • Supported Living
        • Online Supported Living Community
        • About the Service and Initiative
    • Innovations and the Registry of Unmet Needs
      • Innovations Stakeholders
      • Individual and Family Directed Services
  • Get Help
    • Walk-in Centers
    • Crisis Help
    • Get Care
      • 24/7 Access to Care Line
      • Benefit Plans
    • Take a Screening
    • Find a Provider
    • Special Programs and Supports
      • Housing Initiatives
      • Transitions to Community Living
      • Family Partners
    • Improve Your Wellness
  • Get Involved
    • Calendar of Events
    • Consumer and Family Advisory Committee
      • CFAC Membership Application
    • Human Rights Committee
      • Human Rights Committee Application
    • Education Opportunities
      • Peer Support Specialist Training
      • Community Education
      • Crisis Intervention Team Training
    • Member Rights & Responsibilities
      • Member Privacy Rights
      • Member Handbook
      • Appeals
      • Grievances and Complaints
      • Advance Directives
      • Fraud, Waste & Abuse
    • #VayaStrong
  • Get to Know Us
    • What We Do
    • Our History
    • Leadership
    • Transparency
      • Board of Directors
      • Financial Information
      • Quality Improvement
      • County Commissioner Advisory Board
    • Current News
      • News Releases
      • Media Center
    • Working at Vaya
    • Contact Us
  • PROVIDER CENTRAL
  • Show Search
Hide Search
Contact Us

Contact Us

We welcome your questions and comments. If you or someone you know needs help in a crisis or information about local services, please call our 24-hour Access to Services Line at 1-800-849-6127. If you are hearing impaired, call Relay NC at 711. Our trained professionals are available to take your call at any time, any day of the year.

If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.

 

Buncombe County

(ADMINISTRATIVE OFFICES)
200 Ridgefield Court,
Asheville, NC 28806

Business calls and general inquiries

1-800-893-6246 (toll-free)
Telephone: 828-225-2785
Fax: 828-412-4098

Member Services
For help with a question, concern or complaint, or to report a grievance.
1-800-849-6127 (toll-free, 24/7) member.services@vayahealth.com

Regional offices

CALDWELL COUNTY

825 Wilkesboro Blvd. NE,
Lenoir, NC 28645

JACKSON COUNTY

128 Sylva Plaza,
Sylva, NC 28779

Other useful contacts:

  • Business calls and general inquiries: 828-225-2785 (local) or 1-800-893-6246 (toll-free)
  • Member Services (for help with a question, concern or complaint, or to report a grievance): 1-800-849-6127 (toll-free 24/7) or member.services@vayahealth.com
  • Vaya Health Confidential Compliance (Fraud and Abuse) 24-hour hotline: 1-866-916-4255 or legalandcompliance@vayahealth.com or submit your concern anonymously via EthicsPoint.
  • Provider questions: 1-866-990-9712 or provider.info@vayahealth.com
  • News media questions: Please visit our Media Center
  • Legal inquiries: All legal inquiries, legal documents, subpoenas, public record requests or any other requests related to legal or compliance issues should be directed to the Office of General Counsel at 828-225-2785, ext. 5280, or legalandcompliance@vayahealth.com, via facsimile at 828-252-9584 or by mail at 200 Ridgefield Court, Asheville, NC 28806.

Primary Sidebar

  • Home
  • Contact
  • Events

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our 24/7 Access to Care Line at 1-800-849-6127. 

  • Get to Know Us
    • What We Do
    • Our History
    • Leadership
    • Transparency
    • Vaya Health News
    • Contact Us
Facebook-f
Twitter
Linkedin-in

Contact us

  • 24-hour Access to Care 1-800-849-6127
  • Business Line
    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

Quicklinks

  • Contact Us
  • Crisis Help
  • Find a Provider
  • Event Calendar
  • Member Handbook
  • Member Rights and Responsibilities

MAIN MENU

  • Vayahealth
  • Learn more
  • Get Help
  • Get Involved
  • Get to Know Us
  • PROVIDER CENTRAL
  • Website Privacy Policy

Accreditation

. .
Copyright © 2021 · Vaya Health · All rights reserved
Twitter
Facebook-f
Linkedin

Contact us

  • 24-hour Access to Care 1-800-849-6127
  • Business Line
    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

Quicklinks

  • Contact Us
  • Crisis Help
  • Find a Provider
  • Event Calendar
  • Member Handbook
  • Member Rights and Responsibilities

MAIN MENU

  • Vayahealth
  • Learn more
  • Get Help
  • Get Involved
  • Get to Know Us
  • PROVIDER CENTRAL
  • Website Privacy Policy

Accreditation

. .
Copyright © 2021 · Vaya Health · All rights reserved
Twitter
Facebook-f
Linkedin