NC Medicaid Direct Handbook

Our Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy. 

Use this handbook to learn more about:

  • Your Benefits  
  • How to get care  
  • How to file an appeal or complaint  
  • Your rights and responsibilities  

To request a printed copy, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Call Member and Recipient Services if you have questions about the handbook, to request a copy in Spanish or other languages, or to get a copy in large-print or other alternate formats. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member & Recipient Services Line at

Website Feedback
external link icon