NC Medicaid Direct Handbook
Our Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy.
Use this handbook to learn more about:
- Your Benefits
- How to get care
- How to file an appeal or complaint
- Your rights and responsibilities
To request a printed copy, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Call Member and Recipient Services if you have questions about the handbook, to request a copy in Spanish or other languages, or to get a copy in large-print or other alternate formats.