We know that more goes into your health and well-being than what happens inside your doctor’s office. Our program, Vaya Total Care Perks, is here to support you. These value-added services and incentives are available to qualified members at no cost to help you live the life you choose.
Am I eligible for Vaya Total Care Perks?
To be eligible for these perks, you must be a Vaya Total Care member with Medicaid. Each perk may have additional eligibility requirements. Vaya Total Care Perks are not available to State-funded services recipients and NC Medicaid Direct members.
Contact us
It may take up to 30 days to approve a request. However, our vendor partner timeframes for approval or delivery may vary. For an update on your request, call the Member and Recipient Service Line at 1-800-962-9003, available 7 a.m. to 6 p.m., Monday – Saturday.
Wellness Perks
Maintaining a well-balanced diet after leaving the hospital can help you heal and recover. For Vaya Total Care members who are discharged from a qualifying inpatient hospital stay, we offer a meal delivery perk from Mom’s Meals.
Eligible members may receive two free home-delivered meals per day for up to seven days in the first month after discharge. This perk is only available during the 30 days following the hospital discharge date.
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Be participating in Tailored Care Management
- Not be eligible to receive meal delivery through the NC Innovations Waiver
- Have been discharged from a qualifying inpatient hospital stay within the last 30 days (outpatient surgeries performed at a hospital and visits to the emergency department do not qualify)
To request this perk, contact your care manager during a qualified hospital stay, after you have been discharged from a qualified hospital stay, or before you expect to have a qualified hospital stay.
Vaccinations are important to protect you from getting and spreading preventable diseases. Eligible members can get a $10 gift card for receiving the COVID-19 vaccine, including boosters, or the influenza (flu) vaccine. This perk can be used for up to two gift cards per plan year. You may choose a gift card from Amazon, Target, or Walmart.
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Have proof of receiving a COVID-19 or influenza (flu) vaccine during the current plan year
This perk is available to members of all ages.
To request this perk, submit your request and proof of vaccination through the Member and Recipient Portal. After your request is reviewed and your eligibility is approved, the gift card(s) will be sent to you.
NC Innovations Waiver participants can get a $25 gift card for attending a child or adolescent wellness visit. Attending well-child appointments is the best way to track healthy development, prevent illness, and detect health issues. Vaya promotes appointment attendance by offering gift cards for families whose child attends their wellness visits.
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Be an NC Innovations Waiver participant
- Be under age 18
- Have proof of attending a yearly physical/wellness visit during the current plan year
To request this perk, submit your request and proof of attending a yearly physical/wellness visit through the Member and Recipient Portal. After your request is reviewed and your eligibility is approved, the gift card will be sent to you.
The WeightWatchers program offers a mobile app to work on building healthy eating patterns and weight loss skills. Eligible Vaya Total Care members will receive a voucher for a six-month WeightWatchers mobile app subscription. This perk can be received one time per calendar year.
Access to the WeightWatchers app provides*:
- Food/activity/water tracker
- Fitness video classes
- Sleep tracker
- Social community and support
- Barcode scanner
- Wellness Wins rewards program
- Meditation content
- Five-minute coaching audio lessons
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Be at least age 18
- Have a body mass index (BMI) of 25 or higher
To request this perk, submit your request and medical documentation that confirms a BMI of 25 or greater through the Member and Recipient Portal. After we review your request and approve your eligibility, you will received a voucher code via email.
*The WeightWatchers program vouchers do not include WeightWatchers workshops.
Pregnancy Support Perks
Vaya Total Care members may receive a free breast pump from our vendor, Aeroflow. On the Aeroflow website, members may choose a pump from a list of options. This perk can be used within 365 days of the first prenatal visit.
Additionally, members will be able to receive education and support through Lactation Link by Aeroflow Breastpumps.
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Have attended a prenatal visit within the first 16 weeks of gestation
- Be within 365 days of your first prenatal visit
To request this perk, make a request on the Aeroflow website or call Aeroflow at 1-844-867-9890.
Education Perks
Congratulations on starting your journey to receive a high school equivalency diploma! Eligible Vaya Total Care members can receive an education voucher. This voucher gives members access to:
- One-on-one guidance from a bilingual advisor
- Top rated study materials available in English or Spanish
- GED-Ready practice tests and GED tests
- Expert tutors for students who need additional help
- A test-pass guarantee with unlimited access to the program until the student has passed the GED
- Private online community support group for students through Facebook
- Ability for students to earn college ready credits
The voucher does not depend on exam results.
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Be at least age 18
- Not have completed or received a high school equivalency diploma
To request this perk, start the process on the GEDWorks™ website. You will be asked to enter your information so that your eligibility can be confirmed. If approved, you will work directly with GEDWorks™ to get a brief introduction to the platform and support.
Other Perks
Vaya Total Care members with an intellectual/developmental disability (I/DD) may be able to receive a discount toward the purchase of home safety and assistance equipment. The $100 discount can be used toward a purchase from a list of options. This list includes items that are not currently reimbursable as durable medical equipment (DME).
Some examples of eligible products are:
- Home sensors to provide prompts to members
- Environmental controls to assist members with limited mobility
- Electronic medication dispensers
- Personal emergency devices
- Video monitoring equipment
To be eligible, you must:
- Be a Vaya Total Care member receiving Medicaid
- Be participating in Tailored Care Management
- Have an I/DD diagnosis.
- Be participating in independent living services (consult with your care manager to see if your service qualifies)
A member does not need to an NC Innovations Waiver participant or on the Innovations Waiver Waitlist.
To request this perk or learn more, contact your care manager. They will review your eligibility and schedule a consultation with Simply Home to understand your individual needs and recommend products that qualify for the discount.
Vaya Total Care members may receive up to 12 round trips (or 24 one-way trips) each year from our transportation vendor, Modivcare. This transportation perk helps you get to health and non-health related destinations, such as:
- Libraries
- Prenatal classes
- Grocery stores, food banks, and farmer’s markets
- Post offices, FedEx, and UPS
- Notaries, legal aid, and attorneys
- Parks, walking trails, and gyms for exercise
- Local community activities and job-related activities
- Banks or places to pay bills
Each trip can be up to 50 miles away from your pickup location. For round trips, the maximum total distance is 100 miles.
This perk is separate from our Non-Emergency Medical Transportation (NEMT) benefit. It is available through the same provider.
To be eligible, you must:
Be a Vaya Total Care member receiving Medicaid
To request this perk, call Modivcare at 1-888-621-2084 between 7 a.m. to 6 p.m., Monday – Saturday. Modivcare can help you choose the option that best fits your needs. Rides must be scheduled at least two days in advance.
If you prefer to schedule your rides online, set up an account on Modivcare’s website by visiting Member Login (English) or Member Login (Español).
Vaya Total Care Perks are intended to complement existing supports, not to replace or duplicate them. Members cannot receive a Vaya Total Care Perk if they are eligible for the same support through a formal, established service or through their NC Innovations Waiver Individual Budget. In general, members residing in congregate care or institutional settings are not eligible for Vaya Total Care Perks. Vaya reviews all requests for member eligibility and to ensure Vaya Total Care Perks do not duplicate available supports.
Vaya Total Care Perks are intended to complement existing supports, not to replace or duplicate them. Members cannot receive a Vaya Total Care Perk if they are eligible for the same support through a formal, established service or through their NC Innovations Waiver Individual Budget. In general, members residing in congregate care or institutional settings are not eligible for Vaya Total Care Perks. Vaya reviews all requests for member eligibility and to ensure Vaya Total Care Perks do not duplicate available supports.
