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Important Vaya Total Care Information. Vaya Total Care will be available December 1. Current Medicaid and State-funded services will not change until then. Learn more. ×

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Vaya Total Care
- - Behavioral Health & Intellectual/Developmental Disabilities Tailored Plan
    Launching December 1, 2022
  - Medicaid and NC Health Choice Services
    For Medicaid and NC Health Choice Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
    - How to Access Services
      
      Find a Provider
      
      Member Rights & Responsibilities
      
      Member Handbook
    - NC Innovations Waiver & Registry of Unmet Needs
      
      Innovations Member & Family Handbook
      
      Ombudsman Program
      
      How to File a Grievance
      
      Member Appeals
  - State-Funded Services
    Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
    - Access to Care
      
      Find a Provider
      
      Recipient Handbook
      
      Recipient Rights & Responsibilities
      
      How to File a Complaint
      
      Recipient Appeals
      
      State Recipient Plan
  - Learn more about Medicaid Transformation in North Carolina
Benefits & Services
- - Benefit Plans
    
    Vaya Health has two Medicaid plans that are based on the North Carolina’s 1915(b)(c) Waiver and state-funded services.
    
    Learn more
Get Help
- - Local Resources
    
    Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
    
    Find support in your area
About
Contact
- - Need help?
    
    Call our 24/7 Access to Care Line to enroll or check eligibility. We help everyone who calls, access the care they need. 1-800-849-6127.
    
    Call our 24/7 Access to Care Line
  - - Contact Us
      
      Member & Recipient Service Line:
      1-800-962-9003 (Mon.-Sat., 7a-6p)
      
      Provider Support Line:
      1-866-990-9712
      
      General Inquiries:
      1-800-893-6246
  - - Vaya Health Confidential Compliance
      (Fraud, Waste & Abuse)
      
      24-hour hotline:
      1-866-916-4255
      
      Report fraud, waste, and abuse via EthicsPoint(opens in a new tab)

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Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Access to Care Line at
1-800-849-6127.