Our NC Medicaid Direct Member Handbook explains how your health plan works and what Medicaid services are available to you. Click below to read, save, or print a copy.
Use this handbook to learn more about:
- Your benefits
- How to get care
- How to file an appeal or grievance
- Your rights and responsibilities
To request a printed copy, call our Member and Recipient Service Line at 1-800-962-9003 (TTY 711) 7 a.m. to 6 p.m., Monday – Saturday. Call this number if you have questions about the handbook, to request a copy in another language, or to get a copy in large-print or another alternate format.
