Vaya Health/Cardinal Innovations Consolidation
Vaya Health and Cardinal Innovations announced their intention to consolidate on June 1, 2021, in preparation for the state’s transformation to Medicaid managed care. Once consolidated, Vaya will assume responsibility for coordinating services and supports for Cardinal Innovations members.
Together, Vaya and Cardinal Innovations will work toward a seamless transition focused on integrated, compassionate care for people with mental health needs, substance use disorders and/or intellectual and developmental disabilities.
A formal consolidation agreement will be completed soon—and posted here once it is available. The consolidation will be overseen by a joint steering committee consisting of board members and staff from each organization and will be complete by June 30, 2022.
Both organizations have made it clear that their highest priority is the health, stability and safety of the members they are privileged to serve.
For now, nothing is changing for Cardinal Innovations members or providers. All services, authorizations, staff, provider contracts and other agreements remain in place.
Vaya Health News
Vaya Health and Cardinal Innovations Announce Consolidation
Managed care organizations joined under Vaya Health leadership to bring strength and stability to public behavioral health care in North Carolina.
Attached below are letters written to our members that contain important information about Medicaid coverage and services offered through Vaya Health. You can review these letters to learn more about your transition from Cardinal Innovations to Vaya and how it will affect you.
Frequently Asked Questions
Call Vaya’s Member Services Line at 1-800-849-6127 anytime (24 hours a day, every day). For life-threatening emergencies, call 911.
Vaya and Cardinal Innovations consolidated in preparation for North Carolina’s launch of Behavioral Health and I/DD Tailored Plans. Vaya now manages services and supports for members in the nine consolidating counties. The nine consolidating counties are Alamance, Caswell, Chatham, Franklin, Granville, Person, Rowan, Stokes, and Vance.
Cardinal Innovations’ operations fully transitioned to Vaya on January 1, 2022.
Alamance, Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Caswell, Chatham, Cherokee, Clay, Franklin, Graham, Granville, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Person, Polk, Rowan, Stokes, Swain, Transylvania, Vance, Watauga, Wilkes, and Yancey
Your eligibility for Medicaid is not affected by Cardinal Innovations’ consolidation under Vaya Health. As long as you qualify for Medicaid, and are authorized to receive services, you will continue to be covered by Medicaid for your health care needs.
Vaya is committed to ensuring the widest range of services and highest quality care for members and recipients. Most Cardinal-contracted providers in the consolidating counties will join the Vaya network. If your provider chose not to participate in the Vaya provider network, then they can request an Out of Network agreement with Vaya, so you can continue to receive your care. Vaya remains committed to evaluating the unique service needs of each community we serve.
Members in the nine consolidation counties will receive new Medicaid cards by mail.
Vaya’s goal is to keep as many Cardinal Innovations care managers as possible to ensure continued care for members. If your care manager/care coordinator does not transition to Vaya, another one will be assigned to support you.
Our highest priority is still the health, safety and well-being of the members and recipients we serve. Vaya and Cardinal Innovations entered the consolidation with a shared vision of a stronger health plan that will minimize disruption in care, meet community needs and effectively prepare for North Carolina’s transition to Medicaid Managed Care.
No action is required. If you received services through Cardinal Innovations (and remain eligible for services), you are automatically enrolled with Vaya.
- Explore our website, starting with the “Get to know us” section.
- Read the Member and Caregiver Handbook.
- Listen to a Board of Directors meeting.
- Learn about our Consumer and Family Advisory Committee (CFAC) and other ways to get involved.
- Check our calendar of events for trainings, meetings and other opportunities.
Since announcing consolidation plans in early 2021, Vaya leadership has visited all nine consolidation counties multiple times. Vaya’s Community Relations and Member Engagement staff regularly attend meetings and events in each county. Care managers/care coordinators are located in or near the communities they serve. Many former Cardinal Innovations staff, whom you may already know, joined Vaya and continue to work in the nine consolidating counties. What do you want Vaya to know about your community? We welcome you to share what’s important to you by contacting us anytime at 1-800-849-6127.