No action is required. If you received services through Cardinal Innovations (and remain eligible for services), you are automatically enrolled with Vaya.

Your eligibility for Medicaid is not affected by Cardinal Innovations’ consolidation under Vaya Health. As long as you qualify for Medicaid, and are authorized to receive services, you will continue to be covered by Medicaid for your health care needs.

Vaya is committed to ensuring the widest range of services and highest quality care for members and recipients. Most Cardinal-contracted providers in the consolidating counties will join the Vaya network. If your provider chose not to participate in the Vaya provider network, then they can request an Out of Network agreement with Vaya, so you can continue to receive your care. Vaya remains committed to evaluating the unique service needs of each community we serve.

Vaya’s goal is to keep as many Cardinal Innovations care managers as possible to ensure continued care for members. If your care manager/care coordinator does not transition to Vaya, another one will be assigned to support you.

Members in the nine consolidation counties (Alamance, Caswell, Chatham, Franklin, Granville, Person, Rowan, Stokes, and Vance) should have received new Medicaid cards by mail. If you have not received your new Medicaid card, please contact Behavioral Health Crisis Line at 1-800-849-6127.

Our highest priority is still the health, safety and well-being of the members and recipients we serve. Vaya and Cardinal Innovations entered the consolidation with a shared vision of a stronger health plan that will minimize disruption in care, meet community needs and effectively prepare for North Carolina’s transition to Medicaid Managed Care.