Vaya Health and Cardinal Innovations announced their intention to consolidate on June 1, 2021, in preparation for the state’s transformation to Medicaid managed care. Once consolidated, Vaya will assume responsibility for coordinating services and supports for Cardinal Innovations members.
Together, Vaya and Cardinal Innovations will work toward a seamless transition focused on integrated, compassionate care for people with mental health needs, substance use disorders and/or intellectual and developmental disabilities.
A formal consolidation agreement will be completed soon—and posted here once it is available. The consolidation will be overseen by a joint steering committee consisting of board members and staff from each organization and will be complete by June 30, 2022.
Both organizations have made it clear that their highest priority is the health, stability and safety of the members they are privileged to serve.
For now, nothing is changing for Cardinal Innovations members or providers. All services, authorizations, staff, provider contracts and other agreements remain in place.
Vaya Health News
Vaya Health and Cardinal Innovations Announce Consolidation
Managed care organizations join under Vaya Health leadership to bring strength and stability to public behavioral health care in North Carolina.
Frequently Asked Questions
Vaya and Cardinal are consolidating in preparation for launch of BH and IDD Tailored Plans. Once the consolidation is complete, Vaya will manage services and supports for Cardinal members, and Cardinal will eventually be dissolved.
Cardinal operations should be fully transitioned to Vaya by April 2022. Some operations may transition to Vaya before that date. The consolidation agreement between the two organizations will establish a timeline for functions and responsibilities to transition from Cardinal to Vaya.
Your eligibility for Medicaid is not affected by Cardinal’s consolidation under Vaya Health. As long as you qualify for Medicaid, you will continue to be covered by Medicaid for your health care needs.
Nothing is changing about your services (the care or treatment you receive from a provider).
Not right now. If the consolidation is approved by the Secretary of the Department of Health and Human Services, Cardinal members will be mailed new Medicaid cards once the consolidation is complete.
Yes. Vaya and Cardinal are committed to ensuring the widest range of services and highest quality care for members and recipients.
Vaya and Cardinal’s human resources teams are working together to understand staffing needs at the local level for members, providers and county stakeholders. Vaya’s goal is to retain as many Cardinal care managers as possible to ensure continuity of care for members. It is, however, a personal decision for each care manager/care coordinator.
Our highest priority is the health, safety and well-being of the members and recipients we serve. Vaya and Cardinal entered the consolidation with a shared vision of a stronger health plan that will minimize disruption in care, meet community needs and effectively prepare for Medicaid transformation.
No action is required. If you currently receive services through Cardinal (and remain eligible for services), you will be automatically enrolled with Vaya when the consolidation is complete next year.