Vaya Health uses Relay North Carolina for TTY calls. If you cannot use a regular telephone due to a hearing or speech disability, access Relay NC by dialing 711 from your TTY phone.
How do I use relay service?
Relay service provides telephone accessibility to people who are deaf, are hard of hearing, or have a speech disability. Relay NC is available 24 hours a day, every day, with no restrictions on the number of calls placed or on their length. Relay NC provides state-of-the-art technology, a full range of features, and highly trained, professional relay operators to ensure users can communicate easily and effectively.
What equipment do I need to use relay?
The most common telephone device used to make a relay call is a teletypewriter (TTY). There are other devices available depending on the type of relay service used.
North Carolina residents with hearing loss, combined hearing and vision loss, or speech disabilities are eligible to receive TTY equipment through the state’s Equipment Distribution Services program at no charge if they qualify based on income restrictions. For more information, contact the North Carolina Division of Services for the Deaf and the Hard of Hearing at 1-800-999-5737 (voice/TTY).
