Vaya Health Tailored Plan – Vaya Total Care – will launch Oct. 1, 2023

There is a new launch date for Tailored Plans. Please see our Top Stories for the most recent updates.  

The North Carolina Department of Health and Human Services (NCDHHS) has announced a new schedule for the launch of NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plans (Tailored Plans).

New Tailored Plan Implementation Schedule

Tailored Plans and NC Medicaid Direct PIHPs will launch on April 1, 2023, instead of December 1, 2022.

Tailored Care Management (TCM) will still launch on December 1, 2022.

The Member Choice Period for Tailored Plan members to choose a Primary Care Provider (PCP) and TCM provider will be extended. A new date will be announced by NCDHHS in the coming weeks.

Additionally, the Healthy Opportunities Program will launch on April 1, 2023, instead of March 1, 2023.

For LME/MCO Members

Beneficiaries who are expected to receive care through a Tailored Plan will continue to receive behavioral health services and I/DD and TBI supports through their current LME/MCO. These beneficiaries will continue to get their physical health and pharmacy services through NC Medicaid Direct, just as they do today.

Upcoming Webinar

NC Medicaid will host a webinar on Friday, Sept. 30, from 1:00 – 2:00 p.m. to provide additional information.

  • Use this link to join the webinar via Microsoft Teams Live Event.
  • It is recommended to download Microsoft Teams o your computer or phone, rather than joining from a web browser.
  • There will be an opportunity for attendees to submit questions during the event and a recording of the webinar will be available on the NC Medicaid Behavioral Health I/DD Tailored Plan webpage.

Read the NCDHHS announcement on their website.

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