Vaya is committed to the health and safety of our members and local communities. Below you’ll find COVID-19 news and announcements, frequently asked questions and updates from our providers related to COVID-19, such as changes in hours of operation. For disability-specific resources related to the coronavirus, please visit our COVID-19 Resources page and click on the relevant tab.
If you are a provider looking for information, please visit our COVID-19 page on Provider Central for helpful updates and resources.
CURRENT N.C. DHHS COVID-19 NEWS:
- Governor COVID-19: Following the Data, North Carolina Will Remain Paused in Phase 3 October 21, 2020
- NCDHHS COVID-19: NCDHHS Adds New Clusters Report to COVID-19 Dashboard; Releases Guidance for Private Gatherings October 21, 2020
- NCDHHS COVID-19: NCDHHS and NCDPS Ask Local Leaders to Take Action to Slow the Spread of COVID-19 October 21, 2020
- Flu and COVID-19 FAQs
- Provider Status Updates
The Centers for Disease Control and Prevention (CDC) believes that flu viruses and the virus that causes COVID-19 will both be spreading this fall and winter. That means getting a flu vaccine in October is more important than ever. [Download this information as a PDF here.]
Why should I get a flu shot?
Flu vaccines have been shown to reduce the risk of flu illness, hospitalization and death. Getting a flu vaccine this fall will reduce your risk from flu and help conserve potentially scarce health care resources due to the COVID-19 pandemic.
If COVID-19 is spreading in my community, should I still go out and get a flu shot?
Yes. Getting a flu vaccine is an essential part of protecting your health and your family’s health this season.
Does the flu vaccine increase my risk of getting COVID-19?
There is no evidence that getting a flu vaccine increases your risk of getting sick from a coronavirus, like the one that causes COVID-19.
Where can I get a flu shot?
Flu shots are available through your primary care provider. If you don’t have a doctor that you regularly see, flu vaccines are also available at locations including health departments and pharmacies. New this year, children age 3 and older can get a flu shot at participating pharmacies. Visit VaccineFinder.org to find where flu vaccines are available near you.
Are there people who should NOT get a flu shot?
Yes, there are rare exceptions. Talk to your doctor if you are unsure about whether you should get the flu vaccine.
Need more information?
Visit cdc.gov to learn about flu symptoms and the difference between a common cold, flu and COVID-19.
What is the novel coronavirus?
Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. The “novel” coronavirus is a new strain that has not been previously seen in humans. The virus causes a disease that has been named “coronavirus disease 2019.” You may see it abbreviated as COVID-19.
What are the symptoms?
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases. People who are exposed to the coronavirus may develop three main symptoms within two to 14 days:
- A fever of 100.4 or greater
- Shortness of breath
How does the coronavirus spread?
Experts believe the virus is spread person-to-person. That includes:
- Between people who are in close contact with one another (within about 6 feet)
- Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
What should I do if I get sick?
- Stay home when you are sick.
- Cover your coughs and sneezes with a tissue, then throw the tissue away immediately. If you don’t have a tissue, cough into your elbow and wash your hands right away.
- Wash your hands often with soap and water for at least 20 seconds. Also wash your wrists and between your fingers and thumbs.
- Dry your hands completely with a paper towel after washing.
- Don’t shake hands with people.
- Don’t return to work until your fever has been gone for 24 hours. A fever is a temperature of 100.4 degrees or higher.
What is the potential impact for Vaya Health members?
Member health and safety is our top priority as we plan for the potential for this virus to spread to our communities. This is an evolving situation, and we will continue to provide updates on our website as needed. As always, we remain committed to supporting our members during this stressful time.
- Our Access to Care call center will continue to operate 24/7/365. Trained staff are available to assist Vaya members, answer questions about services and provide help in a crisis. Please call 1-800-849-6127 if you have questions or need help.
- Our care managers will continue to perform their responsibilities, including face-to-face visits, where required. If you or someone you live with thinks you (or they) have been exposed to the virus, please let us know before we are scheduled to visit you.
- We are following guidance from the Centers for Disease Control and Prevention (CDC) and making sure our staff engage in good hygiene practices. Right now, we are not aware of any Vaya staff member who has been exposed to the virus. If that happens, we will make sure the staff member does not come into contact with any Vaya Health Plan members from that point.
- Note that DHHS issued guidance to relatives of members currently admitted to a State-operated facility.
How can I get more details or the latest updates?
To stay informed, make sure you get news and information from trustworthy sources, like the agencies and organizations listed below.
- Practical information from the Centers for Disease Control and Prevention (CDC): This webpage includes CDC recommendations to help protect yourself and others in your community from getting and spreading respiratory illnesses, like the novel coronavirus. “This page includes specific, concrete information about prevention, symptoms and how to know if you’re at higher risk for getting the virus,” said Vaya Health’s Dr. Lorena Wade, MD. “It also lists supplies to have on hand in case you get sick and can’t leave your home for a while.”
- Latest news from the CDC: Information about the spread or the coronavirus and additional precautions you should take to avoid getting the virus are changing rapidly. Check this page often for the latest updates to help you protect yourself, such as activities you may want to avoid.
- North Carolina coronavirus updates: Learn about how the coronavirus is affecting North Carolina. This webpage includes information the spread of the virus in our state and what health officials are doing to prepare and respond.
Please note: These updates reflect changes to services, service delivery and/or operations and are subject to change. Refer to websites listed and call offices directly for the most up-to-date information.
Last updated on September 1
Appalachian Community Services
All walk-in centers are fully operational and maintaining normal business hours (8 a.m. to 5 p.m.). The Balsam Center (Facility-Based Crisis - Adult Recovery Unit) is temporarily reducing its census from 16 to seven.
Daymark Recovery Services
All walk-in centers are open, and routine visits are being scheduled via their telehealth platform.
Meridian Behavioral Health Services
All walk-in centers are open; however, Meridian is limiting face to face contact in offices and providing most office-based services via videoconferencing as of Tuesday, March 24, 2020. Members who have a scheduled appointment on or after March 24 will be contacted by a Meridian staff member with details.
Pathways – Family Preservation Services (FPS)
Walk-in centers are open. Staff assist individuals in the walk-in center, but members meet with providers via telephone or Webex. In-office Psychosocial Rehabilitation and Substance Use Intensive Outpatient Therapy services are closed; staff will provide services via telephone or Webex. Face-to-face meetings for Peer Support, Peer Bridger, Individual Placement and Support and Supported Employment are suspended; staff will provide services by telephone or Webex. Walk-in Assessments, Office-Based Outpatient Treatment programs (psychiatry and therapy) and School-Based Outpatient Treatment Programs (therapy, OTP Plus) will be conducted by telephone or Webex. In-person services will continue for Assertive Community Treatment Team, Community Support Team and Intensive In-Home.
RHA Health Services
Crisis services (mobile crisis management, same day access and walk-in crisis) are available.
The Neil Dobbins Center
(https://rhahealthservices.org/c3356-comprehensive-care-center/crisis-walk-in-services/#ndc) Is taking new admissions.
The Vocational Center in Deep Gap will be temporarily closing to all ICF and non-ICF members.
C3356 Peer Living Room remains open from 9 a.m. to 5 p.m. Monday through Friday, but closes daily from 12 p.m. to 1 p.m. for a deep clean.
Foothills Regional Treatment Center (https://rhahealthservices.org/substance-abuse-opioid-treatment/detox-centers/#foothills)
in Lenoir is temporarily reducing its census from 12 to seven. Admissions will be based on acuity and all individuals admitted to the facility will undergo a COVID-19 screening in addition to regular assessments. Non-essential staff are currently not allowed on the unit.
A Caring Alternative – Marion, NC
Care Haven respite facility is currently accepting referrals. New admission protocols are in place related to COVID-19.
Ashe Services for Aging – West Jefferson, NC
The Adult Day Program is closed until at least March 27, 2020.
Autism Services, Inc. – Raleigh, NC
Staff are working from home and social distancing to the extent possible. Individuals served by ASI are not attending day programs until further notice.
Blue Ridge Health – Arden, NC
Walk-in crisis services remain open, but anyone accessing the building will be subject to screening. Providers will deliver behavioral health services via telehealth methods. General hours of operation for behavioral health are Monday through Friday, 8 a.m. to 5 p.m. School-based therapists are available until 3:30 p.m.
Brandi Nichole Family Enrichment Center – Asheville, NC
All in-person visitation is currently suspended at Interlude Respite Home and within foster homes.
Buncombe County Health and Human Services Syringe Services Program – Asheville, NC
The Syringe Services Program is suspended indefinitely.
Burke Integrated Health – Morganton, NC (https://www.burkeintegratedhealth.net/)
Burke Integrated Health is the home of A Caring Alternative, Catawba Valley Behavioral Healthcare, The Cognitive Connection, CCNC/AccessCare and High Country Medical. All practices are open and facility staff are conducting COVID-19 screenings for all visitors (A Caring Alternative is closed on Fridays). All practices are continuing to conduct intakes, but encouraging the use of telehealth when possible. A computer is available in the office for assessments via Zoom and clinicians are working from home when possible.
CAP Learning Center – Greensboro, NC
The center is currently closed, but plans to reopen on April 6, 2020.
Children's Hope Alliance – Statesville, NC
Two cottages at the Banner Elk campus are currently quarantined and, per staffing requirements, the healthiest staff have been reassigned to those homes. Staff are closely monitoring the children in the homes for any symptoms associated with COVID-19. Referrals for Level 3 homes are currently suspended, and new admissions are not being accepted.
The Hawthorn Heights location in Bryson City is now closed.
The level 2 and Level 3 programs on the Grandfather Campus are also closed.
Clear Sky Behavioral, LLC – Marion, NC
No in-person visits are currently allowed. Child and family treatment support services will be conducted remotely.
Crossnore School and Children’s Home – Crossnore-Hendersonville, NC
The office is currently closed to all outside visitors and no new referrals are being taken at this time. Current clients can use the on-call phone number for a crisis. School-based therapists are offering telehealth sessions for current clients.
Crossroads Recovery Center – Marion, NC
This facility remains closed until further notice.
Eliada – Asheville, NC
This facility’s campus is closed, and as of Monday, 4/6/2020, their Day Treatment program is also closed. Outpatient Plus has been put in place to continue to serve members electronically via telehealth.
Please note, their residential and child development programs are open and accepting new referrals. All meetings with non-staff members will be rescheduled or moved to Skype, FaceTime, WebEx, etc.
Goodwill Industries of Northwestern North Carolina – Asheville, NC
The Asheville Career Center is closed until April 13, 2020. Day supports are suspended until further notice.
Grandfather Home for Children
The PRTF Program with Campbell Cottage has permanently closed and no programs will be in operation on this campus. A needs assessment will be conducted to determine which services will be most beneficial to the children and families in Avery and surrounding counties.
Hawthorne House – Burnsville, NC
Residents are under quarantine.
Hinds Feet Farm – Asheville, NC
This facility is offering a virtual day program for their participants.
Irene Wortham Center – Asheville, NC
Adult Day Activity Center is closed through March 29, 2020. Leadership will assess the necessity of extending the closure based on new information and Buncombe County Health Department guidance. Residential homes remain open only to residential consumers and dedicated staff.
Industrial Opportunities, Inc. – Andrews, NC
Programs are now open for individuals living outside of a group setting as long as they are willing to adhere to a strict re-opening plan.
J. Iverson Riddle Developmental Center – Morganton, NC
The facility is not accepting Respite applications at this time.
Julian F. Keith Alcohol and Drug Abuse Treatment Center – Black Mountain, NC
The center is open for detox services but is not currently accepting new admissions for rehab.
Life Alliance, LLC – North Wilkesboro, NC
Referrals for IDD services are still being accepted.
Life Enrichment Center Adult Day Care – Kings Mountain-Shelby, NC
The center is closed until further notice.
LIFESPAN Abilities Illuminated – Andrews-Murphy-Hendersonville, Waynesville, NC
Residential facilities are closed to visitors. Day programs at Waynesville and Andrews locations are closed until further notice.
Macon Citizens Habilities, Inc. – Franklin, NC
The MCH Day Program is currently limited to MCH AFL and group home participants.
Monarch – Albermarle, NC
Stanly Industrial Services is temporarily closing their day program.
Mountain Opportunity Center – Marshall, NC
The day program is closed until March 30, 2020.
Mountain Projects – Sylva-Waynesville, NC
All agency sites and facilities are closed to the public. Services will continue by phone and email.
New Hope PRTF
New Hope currently has no active Covid-19 cases in in staff or residents. All youth who have been reported positive for covid-19 have been removed from quarantine and determined to be recovered. All staff previously reported positive have been cleared to return to work. We are continuing to monitor symptoms in all of our residents and staff on a daily basis.
North Carolina Systemic, Therapeutic, Assessment, Resources and Treatment (NC START) – (https://www.ncdhhs.gov/divisions/mental-health-developmental-disabilities-and-substance-abuse/nc-start)
NC START East Respite Center – Wilmington – Closed until further notice.
NC START West Respite Center – Asheville – Closed until May 1, 2020 to clean the facility.
October Road, Inc. – Asheville, NC
Both Asheville and Charlotte locations are currently open and accepting new clients, leveraging telehealth capabilities to deliver service via phone and video conferencing. Staff are limiting the number of people in the lobby to adhere to social distancing guidelines and taking temperatures of visitors.
Olson Huff Center, Mission Children’s Hospital – Asheville, NC
The center is accepting admissions and working via telehealth platforms.
Open Hearts Arts Center – Asheville, NC
The program is closed through March 31. Leadership will reassess as the situation progresses.
Polk Vocational Services – Columbus, NC
On-site day services are currently closed.
Recover Our Youth – Travelers Rest, SC
Hampton and Venice psychiatric residential treatment facilities (PRTFs) have suspended in-person visits.
Resilient Journeys – Hendersonville, NC (http://resilientjourneysnc.com/)
All day support locations are closed until further notice.
RHA NC START Program
RHA is transitioning most of its NC START work to virtual via Zoom.
Ruby Pardue Blackburn Adult Day Health Care Center – North Wilkesboro, NC
Attendance is restricted until at least March 27, 2020.
Shortbus Studio – Burnsville, NC
The day program is currently closed.
Solace Behavioral Health – Wilkesboro, NC
This location is in process of closing and will not be accepting admissions.
Summit Support Services of Ashe, Inc. – Jefferson, NC
The Summit Training and Educational Program (STEP) is closed.
Sunrise Community for Recovery and Wellness – Asheville, NC
Sunrise will be open Monday through Friday, 9 a.m. to 5 p.m. for syringe exchange only.
Synergy Recovery – North Wilkesboro, NC
The facility is closed and will reopen after renovations are complete.
The Arc of Haywood County – Waynesville, NC
The Arc is limiting services to individuals who are in the community as well as those who participate in Supported Employment and group home residents who utilize Long Term Community Supports.
The Enola Group – Morganton, NC
Services will be suspended for two weeks beginning Monday, March 23, 2020. Leadership will evaluate the suspension on Friday, March 27 to determine if the facility can reopen prior to Monday, April 6, 2020.
The Enrichment Center – Winston-Salem, NC
The center’s day program is closed until further notice.
Timber Ridge Treatment Center – Gold Hill, NC
The center is continuing operations, however the following events are postponed indefinitely: leaves, home visits, on-campus visitation, scheduled visitation, court visits and admissions. The April Open House and Parent Day is canceled. CFT meetings will be conducted by phone.
Transylvania Vocational Services, Inc. – Brevard, NC (https://www.tvsinc.org/)
On-site services are suspended until further notice.
Universal MH/DD/SAS – Asheville, NC
The physical office hours for the Asheville, Forest City and Morganton locations will now be open from 9:30 a.m. to 3:30 p.m. The Psycho-Social Rehab (PSR) Day Program is closed until further notice.
Vocational Solutions of Henderson County – East Flat Rock, NC
Until further notice, the facility will not be providing services to clients.
Western Youth Network – Boone-Banner Elk, NC
Employees are working from home. After school programming has been suspended until further notice.
Whitaker Psychiatric Residential Treatment Facility – Butner, NC
The facility is not currently taking admissions.
Youth Villages – Asheville, NC
Intensive in-home specialists are seeing families face-to-face and through telehealth. Visitation at residential campuses is limited to essential visitors who must undergo screening.
Yellow Mountain Enterprises – Newland, NC (http://www.yellowmountainenterprises.org/)
Day program is closed. Group home residents are sheltering in place.
Medsource, Inc. – Lexington, NC
Office operations, home modifications, quotes for home modifications and non-emergency deliveries are temporarily suspended. Phone consultations, emergency deliveries, quotes that do not require home visits and electronic communication will continue.
Our VOICE – Asheville, NC
The crisis hotline is operational 24/7 (828-255-7576). Walk-in services at the Family Justice Center are available on a limited basis (individuals may call the crisis hotline for more info). Individual counseling services are available via telehealth (online or phone) or, on a case-by-case basis, in person. Individuals may call the Our VOICE office (828-252-0562) to start the referral process or connect with their counselor. Support groups may be offered online or postponed.
Pardee Hospital – Hendersonville, NC
The hospital is currently not accepting admissions for elective detox.