ASHEVILLE, NC – Vaya Health announced that the National Committee for Quality Assurance (NCQA) awarded full health plan accreditation to Vaya Total Care, Vaya’s Behavioral Health and Intellectual/Developmental Disabilities (I/DD) Tailored Plan. Vaya Total Care is offered in all 32 counties Vaya serves for eligible Medicaid beneficiaries with behavioral health, substance use, I/DD, and traumatic brain injury (TBI) needs.
This achievement reflects Vaya’s commitment to quality care, accountability, and continuous improvement in service to members across North Carolina. Vaya Health previously earned interim accreditation on Aug. 1, 2024.
NCQA is an independent, not-for-profit organization that evaluates the quality of managed care plans, managed behavioral healthcare organizations, preferred provider organizations, new health plans, physician organizations, credentials verification organizations, disease management programs, and other health-related programs.
NCQA Health Plan Accreditation reviews a plan’s foundational structures, essential processes, and quality improvement practices. It ensures that organizations have systems to protect consumers, monitor performance, and support high-quality care delivery. Standards cover:
- Quality Management and Improvement
- Population Health Management
- Network Management
- Utilization Management
- Credentialing and Recredentialing
- Members’ Rights and Responsibilities
- Member Experience
“Achieving full NCQA Health Plan Accreditation is a tremendous achievement for Vaya Health and reflects our organization’s commitment to excellence in care,” said Tracy Hayes, Area Director and CEO of Vaya Health. “This recognition inspires us to continue advancing programs that support recovery, resilience, and whole-person health for all members.”
Earning NCQA accreditation reinforces Vaya’s commitment to transparency and to building a system that continually improves health outcomes.
About NCQA
The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA Accredits and Certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make informed health care choices.
About Vaya Health
Vaya Health is a specialty managed care organization and local government agency that oversees publicly funded health care services across a 32-county region of North Carolina for people with significant behavioral health needs, intellectual/developmental disabilities, and traumatic brain injuries.
Vaya manages Medicaid, federal, state, and local funding to meet member and community needs while advancing whole-person health. Together with members, contracted providers, and local partners, we’re moving forward to a healthier North Carolina. Vaya Health can be found online at vayahealth.com, on Facebook at facebook.com/VayaHealth/, on X (formerly known as Twitter) @VayaHealth, on Instagram at instagram.com/vaya.health, and on LinkedIn at linkedin.com/company/vaya-health.
