Our care managers help people with special treatment needs related to mental illness, substance use or intellectual/developmental disabilities. Care managers can:
- Help those at a high risk of being institutionalized, hospitalized or otherwise placed outside the home
- Ensure you receive the correct health assessments, treatment planning and support services to best meet your individual needs
- Work directly with you, your service providers and your community partners to keep you healthy and thriving. This includes ensuring you receive treatment from appropriate clinical and medical specialists, as needed.
We accept internal and external referrals for care management from any organization or individual (including members, caregivers, hospital discharge planners, the N.C. Division of Juvenile Justice, departments of Social Services, primary care and behavioral healthcare providers, disease management programs, utilization management programs, health information lines, etc.) using the Vaya Health Care Management (Coordination) Referral Form.
At Vaya, care management includes education and support opportunities through the Geriatric and Adult Mental Health Specialty Team. The team serves professional staff, family caregivers and other individuals who care for or work with older adults experiencing dementia or other behavioral health concerns.