Special Programs and Supports

Vaya wants to help you and your family get and stay healthy. If you want to quit smoking or are a new mom who wants to learn more about how to best feed your baby, we can connect you with the right program for support. 

Call Member and Recipient Services at 1-800-962-9003 to learn more about: 

  • Tobacco cessation services to help you stop smoking or using other tobacco products 
  • Women, Infants, and Children (WIC) special supplemental nutrition program 
  • Newborn screening program 
  • Hearing screening program 
  • Early intervention program 

Tobacco Cessation Services 

Quitting smoking or using other tobacco products is one of the most important steps you can take to improve your health. In fact, tobacco use is the number one cause of preventable death in the United States and North Carolina. Smoking causes damage to every system and nearly every organ of the body. 

As a beneficiary, you have extra help through the Quit For Life® Program, which offers extra support at every step in your path to quitting. The program offers free unlimited, one-on-one coaching to help you quit and opportunities for group video sessions and courses through a central digital dashboard that helps you track your progress. 

Quit For Life® also offers nicotine replacement therapies, such as nicotine patches or gum, at no cost to you. Studies show that using nicotine replacement therapies, along with a quit plan and support from a “quit-coach,” make it more likely that people can successfully stop using tobacco products. Vaya members with behavioral health needs or who are pregnant can receive extra support through stress assessments and additional, dedicated coaching teams. 

You can easily access Quit For Life® at any time on your mobile phone or other preferred device for a personalized experience. Quit For Life® is helpful if you are thinking about quitting, ready to quit, or need extra support after relapsing. For more information, call Member Services at 1-800-962-9003. 

Opioid Misuse Prevention Program 

Opioids are powerful prescription medications that can be the right choice for treating severe pain. However, opioids may also have serious side effects, such as addiction and overdose. Vaya supports safe and appropriate opioid use through our Opioid Misuse Prevention Program. If you have any questions about our program, call Member Services at 1-800-962-9003 or learn more on the Opioid Misuse Prevention and Treatment webpage

Support from Care Management 

Managing your health care alone can be hard, especially if you are dealing with many health problems at the same time. If you need extra support to get and stay healthy, we can help. You may be eligible to have a Care Manager on your health care team unless you are getting certain services that already provide care management. 

A Care Manager is a person specially trained in health care who works with you and all your health care providers, including your doctors, to make sure you get the right care when and where you need it. The Care Manager knows what resources are available in your community and will work with local providers to get you the help you need. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at