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NC Medicaid will delay Tailored Plan launch beyond Oct. 2023. New launch date TBD. Learn more
NC Medicaid Expansion launches Dec. 1st. North Carolina is expanding health care coverage to more people. Learn more

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NC Medicaid Direct
- - NC Medicaid Direct
    This plan launched April 1, 2023
  - NC Medicaid Direct Services
    For Medicaid beneficiaries not enrolled in a health plan and have a mental health disorder, substance use disorder, I/DD, or TBI.
  - Understanding the Plan
    
    Learn about the NC Medicaid Direct plan, benefits, and your rights.
    
    View Member Handbook
Vaya Total Care
- - Behavioral Health & Intellectual/Developmental Disabilities Tailored Plan
    Launching 2024
  - Medicaid Services
    For Medicaid Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
    - How to Access Services
      
      Find a Provider
      
      Member Rights & Responsibilities
    - Member Handbook
      
      How to File a Grievance
      
      Member Appeals
  - State-Funded Services
    Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
    - Access to Care
      
      Find a Provider
      
      Recipient Handbook
      
      Recipient Rights & Responsibilities
      
      How to File a Complaint
      
      Recipient Appeals
  - Learn more about Medicaid Transformation in North Carolina
Benefits & Services
- - Care Management
    
    Care Managers help members create a personalized care plan based on their individual needs to give them more control over their health and wellness.
    
    Learn more
Get Help
- - Local Resources
    
    Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
    
    Find support in your area
About
Contact
- - Need help?
    
    Call our Member and Recipient Service Line at 1-800-962-9003 to check eligibility and access available services. We’re eager to help you receive the care you need.
    
    Call our Member and Recipient Service Line
  - - Contact Us
      
      Member & Recipient Service Line:
      1-800-962-9003 (Mon.-Sat., 7a-6p)
      
      Provider Support Line:
      1-866-990-9712
      
      General Inquiries:
      1-800-893-6246
  - - Vaya Health Confidential Compliance
      (Fraud, Waste & Abuse)
      
      24-hour hotline:
      1-866-916-4255
      
      Report fraud, waste, and abuse via EthicsPoint(opens in a new tab)
Provider Central
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Behavioral Health Crisis
1-800-849-6127 24 hr
Member & Recipient Line
1-800-962-9003 Mon-Sat, 7a-6p

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Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member & Recipient Services Line at
1-800-962-9003