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Please be aware that our website is scheduled for maintenance on Sept. 17 (11:00 p.m. - 5:00 a.m.) and Sept. 18 (11:00 p.m. - 5:00 a.m.). We apologize for any inconvenience.
Have questions about Vaya Total Care, our Tailored Plan? Learn more about using your Medicaid benefits for physical health, behavioral health, pharmacy, transportation, and more.

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Member and Recipient Portal
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Careers
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Vaya Total Care
- - Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan
  - Medicaid Services
    For Medicaid Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
    - How to Access Services
      
      Find a Provider
      
      Member Rights and Responsibilities
    - Member Handbook
      
      How to File a Grievance
      
      Member Appeals
  - State-Funded Services
    Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
    - Access to Care
      
      Find a Provider
      
      Recipient Handbook
      
      Recipient Rights and Responsibilities
      
      How to File a Complaint
      
      Recipient Appeals
  - Vaya Total Care Questions and Answers
NC Medicaid Direct
- - NC Medicaid Direct
    This plan launched April 1, 2023
  - NC Medicaid Direct Services
    For Medicaid beneficiaries not enrolled in a health plan and have a mental health disorder, substance use disorder, I/DD, or TBI.
  - Understanding the Plan
    
    Learn about the NC Medicaid Direct plan, benefits, and your rights.
    
    View Member Handbook
Benefits and Services
- - Care Management
    
    Care Managers help members create a personalized care plan based on their individual needs to give them more control over their health and wellness.
    
    Learn more About Care Management
Get Help
- - Local Resources
    
    Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
    
    Find support in your area
About
Contact
- - Need help?
    
    Call our Member and Recipient Service Line at 1-800-962-9003 to check eligibility and access available services. We’re eager to help you receive the care you need.
    
    Call our Member and Recipient Service Line
  - - Contact Us
      
      Member and Recipient Service Line:
      1-800-962-9003 (Mon.-Sat., 7 a.m. – 6 p.m.)
      
      Behavioral Health Crisis Line:
      1-800-849-6127 (24 hours a day, 7 days a week)
      
      Pharmacy Service Line:
      1-800-540-6083
      
      Nurse Line:
      1-800-290-1623
      
      Provider Support Line:
      1-866-990-9712
      
      General Inquiries:
      1-800-893-6246
  - - Vaya Health Confidential Compliance
      (Fraud, Waste and Abuse)
      
      24-hour hotline:
      1-866-916-4255
      
      Report fraud, waste, and abuse via EthicsPoint(opens in a new tab)
    - Vaya Offices
Provider Central
Find A Provider
Careers
Member and Recipient Portal
Behavioral Health Crisis
1-800-849-6127 24 hr
Member & Recipient Line
1-800-962-9003 Mon-Sat, 7a-6p