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Member and Caregiver Handbook

Member and Caregiver Handbook

All Vaya Health members receive access to a copy of our Member and Caregiver Handbook.

The handbook explains what to do in a crisis, what services may be available under your eligibility and how to access healthcare services. It also includes information on how Vaya can help you pursue recovery, greater community integration or other life goals.

To request a printed copy, call our 24/7 Access to Care Line at 1-800-849-6127. You may also call this number if you have questions or to request a copy in Spanish or other languages. If you lose your handbook or need another copy, call the Access to Care Line to receive a new copy.

The handbook also explains your rights and responsibilities, including how to report concerns, file an appeal or a grievance, prepare a crisis plan or advance directive, participate in person-centered planning or report fraud or abuse.

Click below to read, save or print a copy.

Vaya Health Member and Caregiver Handbook 2021-2022

Vaya Health Manual para Miembros y Cuidadores 2021-2022

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Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our 24/7 Access to Care Line at 1-800-849-6127. 

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    1-800-849-6127
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    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

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URAC Accredited Health Call Center URAC Accredited Health Utilization Management URAC Accredited Health Network .
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Contact us

  • 24-hour Access to Care
    1-800-849-6127
  • Business Line
    828-225-2785​
  • 200 Ridgefield Ct,
    Asheville, NC 28806

Quicklinks

  • Contact Us
  • Crisis Help
  • Find a Provider
  • Event Calendar
  • Member Handbook
  • Member Rights and Responsibilities
  • Grievances and Complaints
  • Appeals
  • Careers

MAIN MENU

  • Vayahealth
  • Learn more
  • Get Help
  • Get Involved
  • Get to Know Us
  • PROVIDER CENTRAL
  • Website Privacy Policy

Accreditation

URAC Accredited Health Call Center URAC Accredited Health Utilization Management URAC Accredited Health Network .
Twitter Facebook-f Linkedin