Important Vaya Total Care Information. The Vaya Behavioral Health & Intellectual / Developmental Disabilities Tailored Plan, called Vaya Total Care, will be available December 1.
Current Medicaid and State-funded services will not change until then. Click here to learn more. ×

TTY/TTD Services

Vaya Health uses the Relay NC service for TTY Calls. You can access the Relay NC system by dialing 711 from your TTY phone.

How Do I Use Relay Service?

Relay service provides telephone accessibility to people who are deaf, hard-of-hearing or speech disabled. Relay North Carolina is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. Relay North Carolina provides state-of-the-art technology, a full range of features and highly trained, professional Relay Operators to ensure that users are able to communicate easily and effectively – every time they place a relay call.

What Equipment Do I Need to Use Relay?”

The most common telephone device used to make a relay call is a TTY (text telephone). There are other telephone devices available depending on the type of relay service used. North Carolina residents who are deaf, hard-of-hearing, deaf-blind or speech disabled are eligible to receive TTY equipment through NC Telecommunications Equipment Distribution Program (TEDP) at no charge if they qualify based on income restrictions.

For more information, contact the Division of Services for the Deaf and the Hard of Hearing at 1-800-999-5737 (Voice/TTY)

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Access to Care Line at
1-800-849-6127.