What We Do

We strive for members to receive the right care, in the right amount, at the right time.

As a public managed care organization, we do not provide services directly. Instead, we manage Medicaid, federal, state and local funding for services and supports related to mental health, substance use and intellectual/developmental disabilities in our region.

Throughout the region, we are a leading manager of prevention, treatment and crisis services. Services are provided through more than 1,000 healthcare agencies and practitioners in our contracted network. We operate three health plans:

• Mental health and substance use services for people who receive Medicaid under the state’s 1915(b) Waiver
• Intellectual/developmental disability services and supports for Medicaid recipients under the state’s 1915(c) Home and Community-Based Services Medicaid Waiver, also known as N.C. Innovations
• Mental health, substance use and intellectual/developmental disability services for individuals without insurance – or too little insurance – who are eligible for care funded by the state of North Carolina or other public funds

Our 24/7 Behavioral Health Crisis Line is available to people seeking information about care or who are in crisis. This service is available to all residents, regardless of insurance status or ability to pay. Every day, we work with each other, our providers, our partners and the people we serve to develop the best and most-needed healthcare services for a healthier North Carolina.